Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Jacksonville (Oakleaf) provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
177 reviews
5 stars
107
4 stars
18
3 stars
15
2 stars
13
1 star
24
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers praised the friendly and caring nature of the staff, highlighting their professionalism and attentiveness.
Appointment Issues
Numerous reviews mentioned problems with scheduling, including appointments being changed without consent and difficulties in getting timely appointments.
Care Quality
While some customers reported excellent care for their pets, others expressed dissatisfaction with misdiagnoses and perceived negligence during treatments.
Communication Problems
Several customers noted issues with communication regarding prescriptions and treatment plans, leading to frustration and confusion.
Grooming Services
Feedback on grooming services was mixed, with some customers satisfied while others reported poor experiences with their pets' grooming.
- LHLisa HartOct 9, 20255.0Easy to schedule. Easy drop off and pick up. Vet is thorough and my baby boy OBI is well taken care of
- SCShayna Carter-LingebachSep 15, 20255.0Abby 14 and Dexter 10 has been Banfield customers since the day we got them. 13 years for Abby so far and everyone loves her and treats her like family. Dexter is a solo loaner dog but he still loves the ladies at the vet very much. We love our Oakleaf team!!
- JRJohn RiveraSep 15, 20255.0Excellent care for my pet dog excellent staff very friendly very helpful
- DVDemetta VereenSep 10, 20255.0Minnie and I absolutely love our Banfield Vet team. I am always assured that any and all of from my concerns will be addressed and provided with professionalism and courtesy. I trust our entire Vet team.
- CSChris SmithSep 1, 20252.0Brought 65lb dog in to be neutered. They agreed to also do ear cleaning and treatment. One of the vet techs seemed to think it was smart to aggressively approach my dog with hands reaching for his face while he was in a muzzle while he and I were backed into a corner and then were surprised when he got nippy. They didn't do ear cleaning because my dog woke up too soon after neutering, unexpectedly they said. Now he's in an e collar for 2.5 weeks and can't scratch and they didn't even bother to fill the ear drop prescription before I left. I have to pick it up 5 or 6 days later. And on top of all of this, the e collar wasn't even installed correctly. They didn't secure the tabs as intended and it came off within 5 minutes of getting home. I fixed it myself. Overall I will be looking for a new clinic, even if it's our of the way. I feel like they didn't plan out the procedures well. Oakleaf failed to deliver on services promised and now my dog is more uncomfortable than he needs to be. I'll be picking up the ear drops in a day or two.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Jacksonville (Oakleaf) offer?
Banfield Pet Hospital provides preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA testing.
What are the operating hours of Banfield Pet Hospital in Jacksonville (Oakleaf)?
The hospital is open Monday to Friday from 7:00 AM to 3:00 PM and closed on weekends and major holidays.
Does Banfield Pet Hospital provide emergency care services?
No. However, during hospital hours, you can call for urgent care advice, and they can refer you to emergency facilities if needed. Outside of these hours, you should contact your local emergency hospital.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required to receive care at Banfield Pet Hospital in Jacksonville (Oakleaf).
What is an Optimum Wellness Plan at Banfield?
It is a preventive care plan that includes exams, vaccines, diagnostics, nutrition consultations, and dental care. It automatically renews annually and is not insurance but offers discounts on treatments.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 veterinary advice and triage support via Vet Chat™ on the Banfield app.
Where is Banfield Pet Hospital located in Jacksonville?
It is located at 9515 Crosshill Blvd, Unit 113, Jacksonville, FL 32222.
What nearby pet-related services are close to Banfield Pet Hospital?
PetSmart, which offers pet grooming and retail services, is nearby, providing convenient options for pet care needs before or after your hospital visit.
Are there dining options near Banfield Pet Hospital?
Yes, nearby dining options include Pizza Hut, Pizza Hut Express, and Starbucks, where customers can relax or grab a meal during their visit to the area.
What other medical services are near Banfield Pet Hospital?
Nearby medical services include St. Vincent's Primary Care - Oakleaf and various doctors such as Jonathan M. Divine, DO, offering comprehensive health care options close to the pet hospital.