Brand Certified
Banfield Pet Hospital
3.9(179 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
9515 Crosshill Blvd, Jacksonville, FL
32222, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(904) 777-0909
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Jacksonville (Oakleaf) provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
3.9
179 reviews
5 stars
107
4 stars
19
3 stars
15
2 stars
13
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some praising the friendly staff while others report rude interactions and poor communication.
Care Quality
Many customers appreciate the thorough care provided by the veterinarians, but there are significant complaints about misdiagnoses and inadequate treatment.
Pricing Transparency
Customers express frustration over unclear pricing and upselling tactics, particularly regarding wellness plans and additional services.
Appointment Management
Numerous reviews highlight issues with appointment scheduling, including last-minute changes and difficulty in securing timely visits.
Staff Competence
While some reviews commend the staff's professionalism and compassion, others criticize the competence of the veterinary staff, citing misdiagnoses and lack of attention.
- CBChris BragaloneJan 13, 20261.0As a dog owner who has used Banfield (PetSmart), I can confidently say I am done with them. This is the third or fourth time we’ve been burned, and I honestly don’t know why I kept giving them my money. If you’re considering pet insurance or wellness plans, I strongly recommend not wasting your money with Banfield. Their standard plans only cover the absolute basics—routine visits, flea, tick, and worm prevention. Beyond that, everything costs extra. There’s nothing special or comprehensive about their coverage, and you end up paying out of pocket constantly unless you keep upgrading and paying more and more. An X-ray costing $500 is outrageous. For comparison, a human X-ray with insurance might cost $25–$75 with a copay. Banfield’s pricing simply doesn’t make sense, and it feels like every interaction is just another push to upsell you. What’s even worse is their contract structure. You can upgrade your plan anytime, but if you need to downgrade or cancel, suddenly you can’t. Even if your dog passes away, you’re still required to pay for the plan until the annual contract ends. I know this firsthand—I had to continue paying for my first dog for seven months after she died. They do not care. The cheapest plan is around $66 a month, and it barely covers anything. Nail trims alone can cost $25. At that point, you’re better off doing it yourself or finding a different provider. Bottom line: Banfield is not worth your time or your money. Find another vet or insurance provider who actually offers value and compassion—because Banfield does not.
- LHLisa HartOct 9, 20255.0Easy to schedule. Easy drop off and pick up. Vet is thorough and my baby boy OBI is well taken care of
- SCShayna Carter-LingebachSep 15, 20255.0Abby 14 and Dexter 10 has been Banfield customers since the day we got them. 13 years for Abby so far and everyone loves her and treats her like family. Dexter is a solo loaner dog but he still loves the ladies at the vet very much. We love our Oakleaf team!!
- JRJohn RiveraSep 15, 20255.0Excellent care for my pet dog excellent staff very friendly very helpful
- DVDemetta VereenSep 10, 20255.0Minnie and I absolutely love our Banfield Vet team. I am always assured that any and all of from my concerns will be addressed and provided with professionalism and courtesy. I trust our entire Vet team.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Jacksonville (Oakleaf) offer?
Banfield Pet Hospital provides preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA testing.
What are the operating hours of Banfield Pet Hospital in Jacksonville (Oakleaf)?
The hospital is open Monday to Friday from 7:00 AM to 3:00 PM and closed on weekends and major holidays.
Does Banfield Pet Hospital provide emergency care services?
No. However, during hospital hours, you can call for urgent care advice, and they can refer you to emergency facilities if needed. Outside of these hours, you should contact your local emergency hospital.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required to receive care at Banfield Pet Hospital in Jacksonville (Oakleaf).
What is an Optimum Wellness Plan at Banfield?
It is a preventive care plan that includes exams, vaccines, diagnostics, nutrition consultations, and dental care. It automatically renews annually and is not insurance but offers discounts on treatments.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 veterinary advice and triage support via Vet Chat™ on the Banfield app.
Where is Banfield Pet Hospital located in Jacksonville?
It is located at 9515 Crosshill Blvd, Unit 113, Jacksonville, FL 32222.
What nearby pet-related services are close to Banfield Pet Hospital?
PetSmart, which offers pet grooming and retail services, is nearby, providing convenient options for pet care needs before or after your hospital visit.
Are there dining options near Banfield Pet Hospital?
Yes, nearby dining options include Pizza Hut, Pizza Hut Express, and Starbucks, where customers can relax or grab a meal during their visit to the area.
What other medical services are near Banfield Pet Hospital?
Nearby medical services include St. Vincent's Primary Care - Oakleaf and various doctors such as Jonathan M. Divine, DO, offering comprehensive health care options close to the pet hospital.
Brand Certified Facts from Banfield Pet Hospital
Banfield Pet Hospital partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: