Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - South Jacksonville provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
242 reviews
5 stars
160
4 stars
28
3 stars
8
2 stars
7
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including rude staff interactions and miscommunication regarding appointments and pricing.
Care Quality
While many customers praised the quality of care for their pets, there were serious concerns raised about misdiagnoses and inadequate treatment leading to negative outcomes.
Pricing Issues
Several customers expressed dissatisfaction with unexpected charges and high prices for services, leading to frustration and a sense of being misled.
Drop-off Policy
The drop-off only policy during appointments received mixed feedback, with some customers appreciating the convenience while others found it stressful and poorly managed.
Staff Attitude
Many reviews noted the friendly and caring demeanor of the staff, although this was contrasted by reports of unprofessional behavior from some employees.
- KDKatherine DinizDec 9, 20251.0I have had my dog’s health plan at this clinic since 2018, and unfortunately the service has gotten worse over time. My dog needs a monthly allergy medication, something that has always been provided without issues. However, for several months now I have been struggling to get her refills. Even though she had a consultation last month — specifically to renew her prescription — the veterinarian did not leave the refill approved, despite knowing she has been taking this medication every month for years. Yesterday I called and was told by the receptionist that the medication would be ready for pickup today. I went to the clinic during my work hours because my dog cannot stay without this medication, and when I arrived I was informed that I couldn’t pick it up because “there was no refill” and the veterinarian on duty “couldn’t approve it.” This is completely unacceptable considering that: • I have been paying for the plan since 2018; • My dog depends on this medication monthly; • I was told it would be ready; • The clinic is fully aware of the ongoing need for this prescription. It was a total lack of responsibility, organization, and care. It is absurd that a clinic receiving monthly payments for so many years would let a pet go without an essential medication due to internal miscommunication. I will not be renewing the plan when it expires in February, and I am already looking for another clinic that is more reliable, responsible, and professional — there are others that offer the same price with much better service.
- BBBobby BrooksDec 7, 20255.0Great place to take your pet Great environment
- ARAracelis RiveraDec 3, 20255.0Great service!
- PRPaige RiveraOct 24, 20251.0Did a routine visit last week and they let me know my dog was due for his testing for a medication he was on. They quoted $160 and some change for it that day. So I went to the check out desk where they confirmed the $160 quote. Yesterday I received a call reminding me of my appointment today. Again, they quoted me $160 and some change. I confirmed we would be there for his testing. Today I go in 15 minutes before our DROP OFF appointment. They sit me down to fill out some papers, and then don’t address me until 5 minutes before his appointment time, where they put me in a room. Now I’m waiting in this room 15 minutes before a tech comes to see us. The tech then tells me it’s going to be $204 and some change. I asked where the extra $44 came from and she leaves for another 7 minutes before coming back to tell me that they ALL gave me the incorrect price and the total is actually $360 and some change…… $200 MORE THAN I WAS QUOTED, and “nothing we can do about it” so I guess my dog doesn’t get his medication anymore because nobody knows how to communicate or do basic math; and instead they all just pick a number to give you a false sense of security. I will NOT be returning to this location.
- SRStephen RutlandSep 28, 20251.0I brought my cat there to save her life. It turned out that they were very unprofessional and wound up killing her when it was a simple infection that needed to be cured. While I was there, one of the vet techs started insulting me, and my cat. Making fun of her name, then looking through the glass door at me saying that if she was with me, I would make her cringe every day this is very unprofessional such hatred and evil, and should not be allowed. I forgive you though.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in South Jacksonville?
Banfield Pet Hospital is open Monday to Friday from 7:00 AM to 6:00 PM, and on Saturday from 7:00 AM to 5:00 PM. It is closed on Sundays and major holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services. During hospital hours, they can offer urgent care advice and referrals, but after hours, you should contact your local emergency hospital.
Can I get veterinary care advice online from Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support through Vet Chat on the Banfield app.
What preventive care services does Banfield offer for pets?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive exams as part of their preventive health care.
What is included in Banfield's Optimum Wellness Plan?
The Optimum Wellness Plan includes annual preventive care such as head-to-tail exams, vaccines, early diagnostics, nutrition consultations and dental care. It is a renewable plan designed for ongoing preventive care, not an insurance plan.
How can I pay for an Optimum Wellness Plan at Banfield?
You can choose monthly payments automatically withdrawn from your bank account or charged to a credit card, or pay the plan in full at enrollment.
What types of appointments are available at Banfield Pet Hospital?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments with pickup notification, and virtual visits through the Optimum Wellness Plan for remote quality care.
Are there any pet-related stores near Banfield Pet Hospital in South Jacksonville?
Yes, PetSmart is nearby, offering pet supplies and services which can be convenient to visit before or after your appointment at Banfield.
How might visiting PetSmart be helpful when coming to Banfield Pet Hospital?
You can shop for pet food, toys, and other supplies at PetSmart in South Jacksonville, which is close to Banfield, making it easy to combine pet care and shopping in one trip.
What other nearby services might be useful for pet owners visiting Banfield Pet Hospital?
In addition to PetSmart, nearby services include Bark Busters Home Dog Training and veterinary specialists at Banfield, providing comprehensive pet care and training resources in the area.