Banfield Pet Hospital

Reviews

• AZ

  Allison Zawodny

  Apr 23, 2026
  1.0
  Terrible. The monthly payment is a scam. I’ve had it for years and it really hasn’t done much. I have a senior dog and for the past 2 years he absolutely hates going where I have to drag him in, barks and whines, and even jumps at the door the whole time he’s there and my dog never jumps. I bring him in every 2 - 3 months to get an allergy shot ($160 now) and that’s not included in the price but last time I told them he was sniffling and they said he was fine even though the allergy shot has only helped with his itching but his nose and everything has only gotten worse… **If I were you I would save your money and get pet insurance from somewhere else don’t let them diagnose your pet because it might be harder to find insurance but when I looked into it most insurance places include the allergy shot. It is really hard to get out of your contract with them is also what I’ve hear just waiting for mine to expire
• DM

  Devon Miller

  Apr 22, 2026
  1.0
  Called to verify if a medicine was ready that I already paid for they said yes, show up to pick it up and they don’t have it
• A

  ольга сокальська

  Apr 16, 2026
  2.0
  Mixed experience with Banfield (Gate Parkway, Jacksonville). The vets were kind and took good care of my pet, but I had issues with the wellness plan. Things weren’t clearly explained, I was told neuter wasn’t covered (which wasn’t true), and I was asked to pay for services that were actually included, plus extra for meds. I’ve tried reaching out and haven’t heard back. Just be careful and double-check what’s included before signing up.
• OS

  Olha Sokalska

  Apr 15, 2026
  2.0
  } Hello, I am following up regarding my request to cancel my Optimum Wellness Plan with Banfield Pet Hospital (Jacksonville, Gate Parkway location). At the time of enrollment, I was told I could cancel if needed, but it was not clearly explained that early cancellation would result in a remaining financial obligation. As an international client, I relied on the information provided. I would also like to note that the veterinarians were kind and professional. However, my experience with the front desk was inconsistent. I was told more than once that the neuter procedure was not covered, which later turned out to be incorrect. I was also asked to purchase additional medications such as pain relief and flea prevention despite the cost of the plan. Due to this lack of clarity and inconsistent information, I am requesting cancellation of the plan without further financial obligation. I have taken further steps to formally address this matter and would still prefer to resolve it directly with you. Please let me know how you would like to proceed. Thank you, Olha
• NV

  Norma Vina

  Apr 14, 2026
  5.0
  Great service every single time I come here. Everybody seems very knowledgeable and kind. I definitely recommend. Also, they offer Wellness Pet Plans that cover all exams and checkups for the year at a much more affordable price than if you were to pay for these things individually. I’ve been getting these Wellness plans for my dog for 4 years now and I highly recommend that as well.

Frequently Asked Questions About Banfield Pet Hospital