Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Keeping pets and people safe is our top priority. COVID-19 may affect hospital hours, scheduling and services at some locations. Please know we are doing our best to minimize any inconvenience and thank you for bearing with us — please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian 24/7 via Vet Chat™ through the Banfield app for general pet care advice and triage support.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.3
299 reviews
5 stars
230
4 stars
14
3 stars
10
2 stars3
1 star
42
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
While many customers praised the staff for being kind and caring, there were multiple complaints about rudeness and unprofessional behavior from certain employees, particularly at the front desk.
Service Quality
Customers expressed mixed feelings about the quality of veterinary services, with some highlighting excellent care and thorough explanations, while others reported dissatisfaction with treatment plans and perceived upselling.
Wait Times
Several reviews mentioned long wait times for appointments and services, often requiring pets to be left for extended periods, which frustrated many customers.
Communication Issues
There were complaints regarding poor communication, including lack of transparency about costs and treatment options, as well as dismissive attitudes from some staff members.
Facility Cleanliness
Many customers noted that the facility was clean and well-maintained, contributing positively to their overall experience.
- IDIsis D'Angelo-NormandinSep 15, 20255.0Hialeah fl was great.
- OROriana RodríguezAug 28, 20255.0El lugar es limpio. A pesar de tener cita no nos atendieron a la hora pero si pudimos colocar el chip a Thor y sus vacunas.
- OROriana RodriguezAug 28, 20255.0Le colocamos el chip a Thor y sus vacunas. El lugar es limpio y agradable 😀
- MBMichael BarrosoAug 1, 20251.0Honestly if I can give 0 stars I would. My wife came here asked to see what the pricing was over the phone before coming with our two dogs stated a price and then when arrived said there is an office visit charge for both dogs was not disclosed as I’m bringing both to one visit and if it was disclosed Atleast before since it was a drive we would still do the service since our dog needed the vaccine but we will def go somewhere else. Then someone yelled out from the room to the lady in the front desk we weren’t doing the service where everyone can listen from the lobby was just embarrassing as well. Going to take my dogs elsewhere.
- JGJorge GranadosJul 22, 20255.0Everyone here is exceptional. They are so sweet and they take such great care of my animals Roxanne and Angel. They are the best team at Banfield.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice and possible referrals to emergency hospitals.
Can I schedule an appointment online or via an app?
Yes, you can schedule an appointment through Banfield's website or by using their app available on iOS and Android.
What are the hospital hours of Banfield Pet Hospital in Hialeah?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and closed on Sundays and certain holidays.
What preventive pet health care services does Banfield offer?
Banfield offers a variety of preventive care treatments including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive exams.
What is the Optimum Wellness Plan offered by Banfield?
It is an annual preventive care plan covering exams, vaccines, diagnostics, nutrition and dental care. It is not insurance but helps keep your pet healthy with automatic renewal.
Does Banfield offer remote veterinary care?
Yes, Optimum Wellness Plan clients can access 24/7 general pet care advice and triage support via Vet Chat™ on the Banfield app.
Is the clinic following COVID-19 safety protocols?
Banfield is taking precautions like encouraging drop-offs, increasing cleaning, and offering telehealth services to keep pets and people safe. Calling ahead is recommended.
Where is Banfield Pet Hospital located in Hialeah?
It is located at 2480 W 60th St, Hialeah, FL 33016, USA.
What nearby places can I visit around Banfield Pet Hospital?
Nearby places include Rent-A-Center, Cricket Wireless Authorized Retailer, Bank of America ATM, Ariel Joyerias, Pollo Tropical restaurant, and Barrel and Flask Liquors. You can plan shopping or dining before or after your visit.
How can nearby transit or shops help in visiting Banfield Pet Hospital?
Nearby retail stores and businesses like Rent-A-Center and Cricket Wireless can make it convenient to combine errands. Plus, dining spots like Pollo Tropical provide meal options when visiting the hospital in Hialeah.