Brand Certified
Banfield Pet Hospital
4.3(303 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
2480 W 60th St, Hialeah, FL
33016, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(305) 820-1237
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Keeping pets and people safe is our top priority. COVID-19 may affect hospital hours, scheduling and services at some locations. Please know we are doing our best to minimize any inconvenience and thank you for bearing with us — please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian 24/7 via Vet Chat™ through the Banfield app for general pet care advice and triage support.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.3
303 reviews
5 stars
233
4 stars
14
3 stars
10
2 stars3
1 star
43
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Feedback on staff varies significantly; while some customers praise the kindness and attentiveness of the staff, others report rudeness and unprofessional behavior, particularly from certain veterinarians and front desk personnel.
Quality of Care
Many customers express satisfaction with the quality of care provided to their pets, highlighting thorough explanations and attentive treatment, while others report negative experiences, including misdiagnoses and inadequate follow-up.
Service Efficiency
Customers frequently mention long wait times for appointments and services, with some expressing frustration over the time taken for simple procedures like vaccinations.
Communication Issues
Several reviews indicate problems with communication, including lack of transparency regarding costs and treatment plans, as well as dismissive attitudes from staff when addressing customer concerns.
- CVChristian VelascoJan 13, 20265.0This location is very attentive and helpful. Because of their Drs help and rx recommendations my dogs health condition is much much better now.
- DDDi DiDec 28, 20255.0Mi bebé se llama KOKI queremos agradecerle a la doctora CARABALLO por su trato a sido la única que nos a llamado para darle seguimiento a koki y saber cómo evoluciona eso fue muy importante para mi realmente espero encontrarla siempre cada vez que regresemos fue clara y segura en toda la explicacion que nos dio.
- MSMaria SanchezDec 16, 20251.0Llame y la persona que me acaba de contestar, CERO AMABILIDAD. Que mal servicio al cliente.
- IDIsis D'Angelo-NormandinSep 15, 20255.0Hialeah fl was great.
- GSGrettell SalvadorApr 10, 20211.0En cuanto a servicio medico para mi no es el peor lugar, sin embargo la atención al cliente es pésima, hay un señor mayor q sale con una forma horrible, el trato es espantoso, me queje y apenas me escucharon,si amas tu mascota no lo lleves allí, busca otro lugar.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
Brand Certified Facts from Banfield Pet Hospital
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Certified March 01, 2026Yext Knowledge Graph
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