Petco

4.2
1146 reviews

About

Pet Store
Visit your Gainesville Pet Store located at 6869 W Newberry Rd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
6869 W Newberry Rd, Gainesville, FL
32605-4314, United States

Hours

Reviews

4.2
1,142 reviews
5 stars
696
4 stars
224
3 stars
111
2 stars
33
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly in grooming and pet care.

Grooming Quality

Grooming services received high marks, with several customers highlighting the exceptional care and attention provided by groomers like Stacie and Mikayla.

Product Availability

Customers appreciated the variety of products available, although some noted higher prices compared to competitors.

Store Cleanliness

While many reviews mentioned a clean environment, there were complaints about specific instances of uncleanliness and dead animals in the store.

Mixed Experiences

Some customers reported negative experiences with staff attitudes and service, indicating inconsistency in customer service quality.
  • AH
    Ashley Hicks
    3 days ago
    5.0
    Mikayla is amazing with my dog Daisy! I highly recommend her if you have an anxious doggo!
  • MM
    Mike
    5 days ago
    5.0
    Had everything i needed. Great, wide selection. A little pricey but what isn't these days
  • SW
    sabrina wilson
    Nov 3, 2025
    1.0
    I bought my dog some biscotti dipped in carob treats and they are expired. It’s November and they expired in August.
  • HM
    Hanna Mihm
    Nov 2, 2025
    5.0
    This Petco never fairs to provide superb customer service. I’ve been buying dog food from them for years and today was the best experience to date. I tried to utilize a buy 4 get one free dog food coupon online and the system wasn’t applying it properly so I decided to go in store and ask about it. Jeena, the cashier at the time, spent at least 10 minutes on the phone with customer service explaining the situation and trying to make it right for me. Then found a solution to the problem and even though it took a minute, I couldn’t have asked for a better experience. Thank you Jeena and keep up the amazing work! Your customers appreciate it greatly :)
  • PS
    Peggy Smith
    Oct 17, 2025
    5.0
    I have to give a HUGE shoutout to Mikayla at Petco Grooming — she is an absolute miracle worker! My dog Sophie has major anxiety, so I’m always nervous about grooming appointments. But Mikayla was so calm, gentle, and patient that Sophie completely relaxed. (Yes, I totally peeked through the glass without Sophie seeing me 😅 and she looked so happy the whole time!) Sophie’s spa day turned out amazing — she came out looking and feeling like a brand-new dog! Mikayla clearly loves what she does and has such a natural way with animals. I’m beyond impressed and so grateful for how well she treated Sophie. If your dog is nervous or needs someone with real patience and care, Mikayla is the one to book! 🐾💖

Frequently Asked Questions About Petco

Does the Petco Gainesville location have a vet hospital?

No, Petco Gainesville does not have a full-service vet hospital.

Does Petco Gainesville offer vaccinations?

Yes, Petco Gainesville provides vaccinations.