Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Gainesville provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.8
312 reviews
5 stars
193
4 stars
25
3 stars
13
2 stars
14
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, ranging from friendly and helpful staff to reports of unprofessional behavior and lack of compassion.
Quality of Care
Many customers expressed dissatisfaction with the quality of veterinary care, citing misdiagnoses, rushed appointments, and a focus on upselling services rather than genuine care for pets.
Appointment Management
Numerous reviews highlighted issues with appointment scheduling, including frequent cancellations, long wait times, and confusion regarding appointment details.
Pricing Concerns
Several customers criticized the pricing structure, particularly regarding the monthly wellness plans, which they felt were misleading and not worth the cost.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and expressed satisfaction with their pets' care, indicating that experiences can vary significantly.
- NTNatalia TorresDec 19, 20251.0I made an appointment months ago and it was supposed to be 5 days before my flight and they kept rescheduling and cancelled all of them till my flight day which they also cancelled. I told them I needed the paperwork but they still rescheduled it and said my cat was too aggressive so they didn’t want to attend him. They said they would try again and 2 minutes later called me and said they did all they could (which obviously is not true). Btw i got there at 10 am (my appointment time) and said i could go back at 12pm… then changed it to 4:30 pm (FOR A PAPER). Also is kinda weird they also mentioned that for a health certificate they wouldn’t be open on Saturday and yet wanted to make my appointment a Saturday at my flight time?!? So i went and picked up my cat and the lady (an old lady) didn’t even gave me my cat. She ordered me to go inside and get it myself plus didn’t even open the kennel for me just stared at me super annoyed like a grinch. The service was definitely awful and they really don't care about your pets. I recommend you guys go to the Newberry animal hospital instead. They helped me SO FAST in such a short notice and the price was way better than the one Banfield was making me pay.
- MBmackenzie bender-cruzDec 11, 20252.0I would give 1 star, but I actually like the staff here. However I would not recommend using the Monthly Puppy Plan to my worst enemy. I am paying monthly and then still need to pay for medications, testing, microchipping, and more. It was the biggest waste of money and I feel like it is a scam.
- MCMisty ClarkDec 10, 20255.0Not a long wait time. The tech was very professional and knowledgeable. The Vet was on it! She figured out the issue within minutes of examining my cat Nylah. I'm very satisfied and highly recommend.
- MOMike OltmansDec 6, 20251.0Super unprofessional was told an option was euthanasia for our pet we made the appointment and 2 hours before our appointment they call and say they aren't comfortable doing it. Do not go here.
- ARAdriana HERRERA ROJASDec 4, 20251.0I took my dog there, he has diarrhea, noisy stomach, not eating, they keep him 4 hours supposed for lab text the poo( today they said I rejected take the lab, what not make sense, because i took him for lab text), it never happends, just gave him probiotics, change the food. But the bill $380 plus food Today I called to let them know he is not getting better, and they said you have to bring him, pay another appointment and labs, this is just business for them, they do not care about pets, just the money. Very bad place to take a pet
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Gainesville?
Banfield Pet Hospital is open Monday through Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sunday from 9:00 AM to 17:00 PM. They are closed on major holidays.
Does Banfield Pet Hospital offer emergency care?
No, Banfield Pet Hospital does not provide emergency care. However, during hospital hours, you can call for urgent care advice and referrals to emergency hospitals or specialty providers.
Can I receive veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans® can get remote general pet care advice and triage support 24/7 through Vet Chat™ available in the Banfield app.
What preventive care services are available at Banfield Pet Hospital?
Banfield offers preventive care including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is included in the Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan includes annual head-to-tail exams, vaccines, early screening diagnostics, nutrition and dental consultations, and more. It is a preventive care plan, not insurance.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through their website or app, or by calling their main phone number at +1 352-377-3769.
What nearby pet services are available around Banfield Pet Hospital?
PetSmart and Gainesville Rabbit Rescue are nearby pet-related services. Customers can visit PetSmart for pet supplies and Gainesville Rabbit Rescue for local animal shelter services before or after their visit to Banfield.
Are there shopping centers near Banfield Pet Hospital where I can shop or dine?
Yes, Butler Plaza Central shopping center, along with stores like Tuesday Morning and Ross Dress for Less, are nearby and offer shopping and dining options to visitors.
Where can I find electronics and IT services near Banfield Pet Hospital?
Best Buy and Geek Squad are nearby locations where customers can access electronics, computer products, and IT repair services conveniently before or after visiting Banfield.
What is the address of Banfield Pet Hospital in Gainesville?
Banfield Pet Hospital is located at 3736 SW Archer Rd, Gainesville, FL 32608, USA.