Banfield Pet Hospital

Reviews

• KH

  Katherine Hansen

  2 days ago
  5.0
  They were so compassionate with my dog Maple. Maple was not acting like herself and was very anxious. They sat on the floor with her and gave her dog biscuits and she calmed down a lot. I apologize for the continued mean-mugging Maple dished out during her visit 🤣
• KJ

  Kay J

  2 days ago
  1.0
  I am extremely disappointed with the level of organization and customer service at this location. Upon arrival, there was no greeting or acknowledgment, and no assistance was offered when weighing my dog. Staff members observed from a distance rather than providing help. Additionally, I asked three separate employees to explain why my pet was being prescribed a particular medication, and none were able to provide a clear or satisfactory answer. I ultimately spoke with the manager on duty, who was neither approachable nor helpful in addressing my concerns. When the prescription was initially provided, I was not given any instructions on how to properly administer the medication to my pet. After contacting the office for clarification, I was informed that the wrong medication had been dispensed. The following day, I was told this was incorrect and that I would need to pay for another round of medication because it had been administered incorrectly, despite not having received proper guidance in the first place. Instead of taking accountability I was told to pay for another round of medication. Overall, this experience reflected a lack of organization, communication, and accountability. It appears the facility may be operating beyond its capacity, as interactions felt rushed and concerns were not thoroughly addressed. Talking to anyone of authority appears as an inconvenience to them. As a result of this experience, I will be seeking veterinary services elsewhere.
• SP

  Shannon Philman

  Jan 21, 2026
  5.0
  Everyone that I encountered was super sweet. Kept me posted on costs to help navigate the care.
• CB

  Corey Baumeister

  Jan 15, 2026
  1.0
  I was here for 2 and a half hours. They are clearly under staffed but keep taking on more and more dogs. Will be going to a different place from now on.
• MM

  Mick Mininger

  Jan 9, 2026
  1.0
  Had an appointment for 4pm today. Showed up at 10 min till......was told after they looked up my appt and confirmed both pets.....that we would have to wait quite a while because "we dont make apps for nail trim well check or expression. When I spoke to them we'd they made the appt!!! The young gal up front could not have cared less...... if it's that bad at the desk, I dont wanna meet the techs or vets!!! Terrible!

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