Many customers praised the staff for their friendliness, compassion, and professionalism in caring for their pets.
Emergency Care Issues
Several reviews highlighted significant concerns regarding the handling of emergency situations, with reports of long wait times and inadequate responses.
Communication Problems
Numerous customers expressed frustration with the front desk staff's communication, including difficulty reaching the clinic by phone and lack of follow-up on messages.
Mixed Experiences
While many customers reported positive experiences with the veterinarians, there were also several negative experiences, particularly regarding treatment decisions and care for exotic pets.
EG
Eric Gray
Dec 6, 2025
5.0
This is Mlmy favorite animal hospital in the area. The staff is super nice and very helpful.
AA
Aaron Anderson
Dec 1, 2025
5.0
Great friendly staff
CC
Cin Chatham
Nov 12, 2025
1.0
I have been using Lemon Bay for three years now and they used to be amazing when Dr. Lopez was there. I have four small dogs two of which are young so I had them spayed and neutered at the spay clinic which not only saved me well over a thousand dollars but I felt more confident with tiny dogs being fixed their especially after the id bracelet was left around my dogs neck when he was neutered at lemon bay. So, surgery goes well and I call my regular vet, lemon bay, for a post surgery check. Not only did the lady argue with me the clinic will do it (they do not) she was adamant because the shelter did hers. Then after numerous times explaining they only do the surgeries she finally, after putting me on hold again, agreed to schedule an appointment. Then proceeded to tell me they have nothing until Mid December! That is absolutely unacceptable! It was 3 days for an appointment two weeks for a rabies shot where the vet did a full examination. I just wanted the incisions checked maybe 5 minutes for both. I have not only taken all four of my dogs for all their shots and checkups but also got their prescriptions flea meds etc through them. It only took five minutes to find another vet who can see them in less than a week! If they are so busy they can’t check one of their patients then my pups then I will take them to a place that actually cares
Update: the phone message was the previous day which was never returned. I have the automated text from both messages I left prior to speaking to someone. If there was any confusion it was your employee relaying what was said to you as I was extremely clear! She even argued because when she “ moved here” she had her dog done at the shelter and they did the after visit. Which I again explained this is the spay/neuter clinic not the shelter. She even questioned whether they need to see a vet if stitches didn’t need removal; as if she has the medical degree and it was her decision! Downright rude, and when I said I would look for another vet who can accommodate my four dogs she said “GOOD”. So there was absolutely NOT a miscommunication
CB
Cheri Brenner
Nov 9, 2025
5.0
My small dog had an annual along with Rabies shot and another treatment. The Vet was great as was the Tech. Check out was smooth, and the price was great.