Banfield Pet Hospital® - Doral provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Many customers reported poor service, including long wait times, lack of communication, and unprofessional behavior from staff.
Cleanliness
Several reviews highlighted issues with cleanliness, including unsanitary conditions in exam rooms.
Cost Transparency
Customers expressed frustration over unexpected charges and a perceived focus on upselling services rather than genuine pet care.
Staff Attitude
While some staff members were praised for their kindness and professionalism, many reviews noted rude and dismissive behavior from certain employees.
Mixed Experiences
There were a few positive reviews praising specific staff members and experiences, but these were overshadowed by numerous negative accounts.
DC
david chaker
Feb 17, 2026
1.0
Please if you go there MAKE SURE THEY EXPLAIN VERY WELL WHAT ARE YOU GETTING very bad customer service
MP
Maria Fernanda Palau
Feb 6, 2026
5.0
Excelente
SS
Stephanie
Dec 30, 2025
1.0
I arrived 15 minutes early for my scheduled appointment and ended up waiting over an hour and a half in a small exam room that was infested with fleas. Fleas were visibly jumping around and crawling around the entire time.
The only interaction we had with staff was a discussion about their monthly wellness plan. When I informed staff about the flea issue, it was laughed off and blamed on the previous dog, with no offer to switch rooms, no urgency, and no attempt to resolve the situation.
After waiting over an hour for a doctor who never came, we finally left. I was prepared to sign up for their monthly plan as it seems to be a good fit for my family, but if this is the level of service and cleanliness to expect, I won’t be returning.
HL
Housing Loan
Dec 12, 2025
5.0
Amazing service! Clean hopsital and friendly staff.
DK
Daniel Karg
Dec 12, 2025
1.0
Don’t tell you of upcoming vaccinations needed instead want to bill you another “doctors” visit just to pad their revenue. Front desk woman is a joke, they use a fan in front of a phone to proclaim they “can’t hear you” if you have issues with your pets health.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular business hours for Banfield Pet Hospital in Doral?
Banfield Pet Hospital is open Monday to Friday from 8 AM to 6 PM, Saturday from 8 AM to 5 PM, and Sunday from 10 AM to 17 PM.
Does Banfield Pet Hospital provide emergency care services?
Banfield does not provide emergency care but offers urgent care advice during hospital hours and can refer to emergency hospitals if needed. For non-hospital hours, please contact your local emergency hospital.
Can I schedule an appointment online or via an app?
Yes, you can schedule an appointment through the Banfield website or via their mobile app available on the Apple App Store and Google Play Store.
What types of veterinary services does Banfield Pet Hospital offer?
Banfield provides services including preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA testing.
Is the hospital wheelchair accessible and does it have restrooms?
Yes, Banfield Pet Hospital has wheelchair accessible restrooms and standard restrooms available for visitors.
How can I get online veterinary care from Banfield?
If you have an Optimum Wellness Plan, you can get 24/7 general pet care advice and triage support from a veterinarian via Vet Chat™ through the Banfield app.
Are there any nearby restaurants where I can eat before or after my visit to Banfield Pet Hospital?
Yes, nearby eateries include Sproutz, a health food and smoothie bar, Chipotle Mexican Grill, and Cebiche Station, a Latin American restaurant.
Where can I find a bank or ATM near Banfield Pet Hospital?
Bank of America ATM and Bank of America Advanced Center are conveniently located nearby, allowing easy access for your banking needs.
Are there fitness or wellness facilities near Banfield Pet Hospital in Doral?
Yes, nearby wellness options include Orangetheory Fitness Doral and Energy Fit and Spa, perfect for post-visit relaxation or exercise.
What is the address and contact number for Banfield Pet Hospital in Doral?
The hospital is located at 5875 NW 105 Ct, Ste 105, Doral, FL 33178. The main contact number is +1 305-470-4696.
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