Vetco Total Care Animal Hospital

Reviews

• SB

  Stephanie Bosco

  Jan 23, 2026
  1.0
  Literally the most unprofessional Vet- well any person in business. Dr Costas. I needed my dogs prescription approved with another pharmacy since they don't carry Heartgard- and the company has been trying to reach them since Nov. They just called me this week and said I had the prescription,which i do. I said it just needed to be approved so it can be sent. The receptionist just repeated herself over and over and I said she was trying to get me to "understand" very condescending. I understood. I wanted another option - she gave me none- other than to bring the script there- i offered to rip it up if that would make a difference she said No. Everything was their way was the only way. But turned it around that I didn't understand. and had me on speaker so the Vet got on and was so horrible it was actually comical. And then hung up on me. She actually hung up- like a 5 year old. I am sure she is saying that is was me- taking no accountability for bad customer service. They kept saying by law by law- I asked what law so I can look it up and understand this and thats when they started talking over me saying I was yelling. I was talking loud- I am a loud talker. (she said she is a loud talker too) They didn't like that I challenged them by asking what law, and that this wasn't a good option for me. They had no problem taking over $400 from me in November. I was annoyed that there was no customer service and no solution other than coming back to the store to return the prescription- which isn't an option since I am on bedrest. Long story short. 1800 Petmeds is sending an envelope to send them the written script. Whereas the Vet said to use a different pharmacy. I remember when we were there she was very short with my husband, and over looked it. I am tired of businesses never in favor of the customer- or at the very least be apologetic and try to find a resolution. She has several bad reviews so clearly this is a pattern with this vet. There are too many other options for pet care then to use this place. I would never trust her with my girl. Very upsetting that she is around helpless animals.
• AV

  Abby Valois

  Dec 11, 2025
  1.0
  WORSE NEW VET EVER!!! I accompanied my friend and her husband for an appointment for one of their pets to VETCO Coral Springs bc the Boca location was closed that day. I decided to write this review bc my friend won’t as she feels it will hurt Dr. Gardner’s feelings but I Think is important that Management finds this out. During the checkup she was told x-rays were needed and were quite pricey, she told Costas the dog had x-rays there before and were about $200, Costas responded that Dr. Gardner never priced anything correctly (clearly accusing Dr. Gardner, who is a wonderful vet of stealing money) my friend replied that Dr. Gardner was not even there, but it was a male doctor. We both discussed that hopefully Costas has proof since she is accusing Dr. Gardner of stealing from the company. Prior to that Costas accused her of telling the front desk, assistant Christopher, that she didn’t want him to touch her dog (many people were present and that never happened. She told him that her husband has claustrophobia and asked if it was ok if we could wait outside the room) after all Chris told us the vet was LYING, and that he was afraid for his job and that that was the reason for him not correcting the vet. This place used to be good when Dr. Gardner and Matthew were there, Matthew truly loves animals. He’s a professional and knows how to do his job contrary to the new crew that is there, starting with the manager You can contact me for further explanation, and I am willing to swear my statement. This vet Costas should not be accusing Dr. Gardner or anybody of stealing without any proof!
• DD

  Dionne Daley

  Nov 29, 2024
  5.0
  Dr.Garner and Mgr/Head vet tech are amazing!!!
• CV

  Cristal Verano

  Jan 20, 2021
  5.0
  The staff at Vetco were nice and helpful. Janet who took care of my babygirl was very nice and helpful with any questions or concerns I had. I definitely recommend on coming here. Very happy customer and my babygirl is starting to feel good
• PD

  Pixie Dust

  Apr 10, 2020
  5.0
  My cat Starr cant be very mean at the vet and I did not want to sedate her just to get bloodwork being she is older and the dr and technician were very sweet and understanding, they were so gentle with her, wrapped her in a towel and got the blood. Plus, I have worked at vet hospitals that the dr or tech will not hold off the back leg properly after drawing blood and I've seen many cats get hematomas, but my baby was perfect, couldn't even tell they drew blood! Will definitely recommend! And the prices are alot cheaper than other animal hospitals. Thank you!