Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Clearwater provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.2
247 reviews
5 stars
162
4 stars
33
3 stars
14
2 stars
9
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service, with some praising the staff's friendliness and care, while others report negative experiences with condescending attitudes and lack of empathy.
Care Quality
Several customers expressed concerns about the quality of care, particularly regarding misdiagnoses and inadequate treatment, leading to severe consequences for their pets.
Wellness Plan Issues
Many reviews mention aggressive upselling of wellness plans, with customers feeling pressured and dissatisfied with the value and transparency of these plans.
Staff Professionalism
While some staff members are praised for their professionalism and care, others are criticized for being unprofessional and dismissive, impacting the overall experience.
Appointment Management
Customers frequently reported issues with appointment scheduling and long wait times, leading to frustration and dissatisfaction.
- RYRachel Yow3 days ago1.0Avoid this company! They lure you in with a free first visit and after spending over $400 on tests, medication, and food, they have the audacity to charge an office visit fee just for a checkup a week later to make sure your pet is getting better with the over priced medication THEY prescribed. I was told I didn’t buy their membership package so it doesn’t matter if I was just there and it was for the same issue. Anytime you walk in those doors it’s $75. Absolutely disgusting and predatory behavior. They are all about making MONEY and NOT the wellbeing of your pet!
- GAGreg AndersenOct 29, 20255.0Ummmmm , yup. You guys saved my favorite guy Frisco. Thank you and god bless.
- AIAli IOct 13, 20251.0Very negative experience at this Banfield location today. The nurse helping continually gave a condescending attitude, while also making passive aggressive remarks about my dog. I felt pressured about signing up for the Wellness Plan, which I have already denied several times prior to this appointment today. I did not feel comfortable with the care or customer service provided, and I do not feel comfortable to return. I’ve never left a Banfield feeling upset until today, and I have been a loyal customer for 2+ years.
- PSPat SteccatoOct 12, 20251.0They gave our 14 1/2 year old dog a bordetella vaccine and afterwards discussed with us that being we don’t board our dog or take it to the dog park (which we never did) there should be no need for it going forward. Needless to say our healthy but aging dog had reacted poorly and developed a breathing problem which progressively got worse during the week, on the day we were scheduled to bring him in for an examination he sadly passed away! I called and voiced my strong opinion to the effect that they should be discussing matters prior to administering anything to a senior pet so maybe others wouldn’t have to experience what we did. Too little too late for our sweet and loved dog. I would recommend a more family friendly place for your loved pets. Also when I initially called there was no suggestion to bring him in immediately and had to call several times and was promised a return call which never came so I had to call again the next day, not the first time this happened.
- LKLynne KnightOct 4, 20255.0The staff at BANFIELD Countryside always makes me feel my dog Tucker is the most important pet in their office - even if their office is filled. They never make me feel rushed and always make us both feel welcome.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Clearwater offer?
Banfield offers preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter services, end of life care, microchipping, and DNA testing.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice or referrals. For emergencies outside of hospital hours, contact your local emergency hospital.
What are the opening hours of Banfield Pet Hospital in Clearwater?
Monday to Friday from 8:00 AM to 6:00 PM, Saturday 8:00 AM to 5:00 PM, and Sunday 10:00 AM to 5:00 PM.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via their website or through the Banfield app available on iOS and Android.
What is an Optimum Wellness Plan at Banfield?
It's an annual preventive care plan that includes exams, vaccines, diagnostics, nutrition consultations, and dental care, renewing automatically yearly unless paid in full.
Can I get veterinary care online from Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice and triage support via Vet Chat™ on the Banfield app.
Is Banfield Pet Hospital welcoming to the LGBTQ community?
Yes, Banfield Pet Hospital welcomes LGBTQ customers.
Is Banfield Pet Hospital accepting new patients in Clearwater?
Yes, Banfield is currently accepting new patients.
What nearby pet services are close to Banfield Pet Hospital?
PetSmart is nearby, offering additional pet supplies and services convenient for pet owners visiting Banfield.
Are there dining options near Banfield Pet Hospital in Clearwater?
Yes, you can visit nearby restaurants such as Joto Thai-Sushi Clearwater for Asian cuisine or Tropical Smoothie Cafe for healthy drinks after your pet's visit.
How can nearby services like Office Depot help Banfield customers?
Customers can use nearby Office Depot locations for printing or office supplies, which might be handy for pet-related documents or work during visits.