Banfield Pet Hospital® - Clearwater provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Feedback indicates a mix of positive and negative experiences with staff, with some praising their compassion and care, while others report condescending attitudes and pressure to purchase wellness plans.
Pricing Transparency
Many customers expressed frustration over unclear pricing and perceived predatory practices related to wellness plans and additional fees.
Quality of Care
There are significant concerns regarding the quality of veterinary care, with some customers reporting misdiagnoses and inadequate treatment, while others commend the thoroughness and attentiveness of the staff.
Appointment Management
Customers frequently mentioned issues with appointment scheduling, long wait times, and confusion regarding appointment types.
BS
Berta Smoak
Feb 18, 2026
5.0
They took great care of my precious knuckle head. Thanks so much.
TT
Tara
Feb 8, 2026
1.0
Do not use Banfield if you care about your pet!
SP
scott patton
Dec 31, 2025
5.0
I was an hour and a half late for my appointment on Christmas Eve and they still helped me out. I know healthcare workers are compassionate, but that was above and beyond, and I really appreciate it. Thank you for taking care of Jamison beef Wellington the third!
RY
Rachel Yow
Nov 21, 2025
1.0
Avoid this company! They lure you in with a free first visit and after spending over $400 on tests, medication, and food, they have the audacity to charge an office visit fee just for a checkup a week later to make sure your pet is getting better with the over priced medication THEY prescribed. I was told I didn’t buy their membership package so it doesn’t matter if I was just there and it was for the same issue. Anytime you walk in those doors it’s $75. Absolutely disgusting and predatory behavior. They are all about making MONEY and NOT the wellbeing of your pet!
GA
Greg Andersen
Oct 29, 2025
5.0
Ummmmm , yup. You guys saved my favorite guy Frisco. Thank you and god bless.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Brand Certified Facts from Banfield Pet Hospital
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Certified March 01, 2026Yext Knowledge Graph
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