Compassionate Care
Many customers praised the staff's kindness and compassion, especially during difficult times, such as end-of-life decisions for pets.
Mixed Experiences
While some customers had positive experiences, others reported issues with misdiagnoses, unkind staff interactions, and high costs.
Knowledgeable Staff
Several reviews highlighted the expertise of Dr. Cowden and his team, noting their ability to handle complex medical issues effectively.
Affordability
Customers appreciated the reasonable pricing for services compared to other veterinary clinics, although some felt certain services were overpriced.
Customer Service Issues
A few reviews mentioned poor customer service experiences, including unhelpful staff and communication problems regarding appointments.