Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Casselberry provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.8
206 reviews
5 stars
123
4 stars
21
3 stars
6
2 stars
7
1 star
49
What are people saying?
AI-generated from recent customer reviews
Staff Competence
While some customers praised the staff for being caring and knowledgeable, others reported unprofessional behavior and a lack of empathy from certain team members.
Communication Issues
Many reviews highlighted poor communication, including long wait times for updates and unhelpful responses from reception staff.
Concerns Over Pricing
Numerous customers expressed dissatisfaction with the pricing structure, feeling that the wellness plans and services were overpriced and not worth the cost.
Mixed Experiences with Care
While some customers had positive experiences with the care provided to their pets, others reported serious concerns about misdiagnoses and inadequate treatment.
- FRFran RigginsDec 5, 20255.0I have a large 4 month old German Shepherd puppy 55 pounds and growing. He has terrible separation anxiety yet the vet tech knows just how to handle Charlee and she is about the only person he will willing go with other than his trainer. The Casselberry Banfield center is well worth visiting for your pet care.
- LLLuz LeonNov 12, 20255.0Encantada con la atencion que le dan a mi baby de 4 patitas ❤️
- KRKarla RosaOct 29, 20255.0Love the treatment
- NNNotlowDavidSep 12, 20251.0Please think twice before coming here and signing up for any plans. We took our 10 week old puppy in with parvo symptoms, luckily he was tested negative, but they have zero safety precautions for possible parvo patients. No gloves or aprons or any kind of protective gear. The tech brought him to the back with the other dogs to do the test, I would be furious if I found out my puppy was surrounded with other parvo positive dogs. We already paid for the puppy plan they offer and we wish we did more research before hand. DO NOT bring your puppy here or get their puppy plan unless you want your fur baby next to a parvo positive dog! Managers could care less about our issue and passed us along to the next person
- BFBecca FreemanSep 12, 20251.0As a member of the industry you always hear poor things about Banfield… god should I have listened. I have a 10 week old puppy who was having profuse diarrhea. It’s pretty common knowledge to handle all unvaccinated, sick dogs with caution and use the appropriate PPE to avoid contamination. These girls came in, no gown, no gloves nothing to parvo test my puppy. When he screamed they man handled him and they made him go to the back for his exam, the dr couldn’t even bother to do an exam in front of us? My already sick puppy has to be exposed to whatever you have in the back? Meanwhile we pay almost $100 a month for their dumb plan that they won’t even let us off of even tho we only went there 3x. 3 days later he’s even sicker and we are throwing more and more money into fixing him because we absolutely adore him. I called the manager to discuss this.. she could not care less. Just passed me off to another number. I don’t know if all locations are like this but DEFINITELY avoid this one!!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans® can access remote general pet care advice and triage support 24/7 via Vet Chat™ on the Banfield app.
What preventive pet health care services are offered at Banfield Pet Hospital in Casselberry?
They offer vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations as part of preventive care services.
What is included in Banfield's Optimum Wellness Plans?
These plans include annual head-to-tail exams, vaccines, early diagnostics, nutrition consultations, dental care, and more. They focus on preventive care and automatically renew yearly unless paid in full at enrollment.
How can I pay for an Optimum Wellness Plan at Banfield?
You can spread the cost over 12 months with automatic payments via bank account or credit card, or pay the full amount upfront.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room visits where you stay with your pet, drop-off appointments with phone updates, and Virtual Visits for Optimum Wellness Plan holders.
What are Banfield Pet Hospital’s operating hours in Casselberry, FL?
They are open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and closed on Sundays and major holidays.
What nearby pet supply stores can I visit when taking my pet to Banfield Pet Hospital?
PetSmart is located nearby and offers pet supplies and services, making it convenient to shop or handle pet needs before or after your veterinary visit.
Are there dining options near Banfield Pet Hospital for pet owners waiting during appointments?
Yes, nearby options include Pizza Hut Express, Starbucks, Steak 'n Shake, and Taco Bell, where you can grab food or coffee while waiting.
What other useful services are located near Banfield Pet Hospital in Casselberry?
You can find nearby banks like Fifth Third Bank, pharmacies including CVS Pharmacy and a CVS inside Target, as well as Target Casselberry for general shopping needs.