Banfield Pet Hospital

Reviews

• AP

  Angelina Perez

  3 days ago
  2.0
  This is the first time we brought our dog here because we heard great reviews and we wanted this to be our primary vet for our dog but the first visit sucked… the front desk people were nice, the doctor was also very nice, The nurse on the other hand Mikayla was rude and judgmental. She criticized everything we said we do for our dog and didn’t even give us an alternative method for anything rather than just being negative, But when we told the doctor what we do for our dog she told us everything was fine and just to see a nutritionist. For a place that works with animals hiring decent people should be crucial.
• SR

  Susan Atherton Reed

  Apr 23, 2026
  5.0
  We live close and are so happy that we’re able to come here because it’s a nice place and really takes care of our dog, Diva. The people working here are great. The vets and technicians I’ve interacted with are very friendly, personable, and caring to Diva. I would definitely recommend this place.
• MT

  M T

  Apr 22, 2026
  5.0
  I am extremely grateful for all the years of amazing on-going (and sometimes very complicated) care my dog Kenzie received at Banfield in Casselberry. I’m so very thankful for the expertise and dedication they provided in managing her multiple health issues. The entire staff always provided so much amazing care and kindness. My dog absolutely LOVED going to the vet because of the wonderful staff!! She knew they truly cared about her! During the hardest day any pet owner will ever experience, they were there for both Kenzie and for me. The kindness, compassion and love that they all showed to both of us will never be forgotten and will always be cherished. Thank you Dr. Rivas, Dr. Niloo and Dr. Klutts for all of your amazing care. Each one of you played such an important role in her life. Thank you to the wonderful staff for loving her and caring for her. She would not have been with me for as long as she was, without each and every one of you. 💕
• S8

  Sean 89

  Apr 16, 2026
  5.0
  Miss brianna klutts and her staff were amazing they care about me and my dog they were kind and patient with us answered every questions we had I was amazed by service i received from them definitely be back to them if you looking for vet that cares about you and your dog definitely go see miss brianna and her staff
• AM

  Astrid Mendez

  Apr 2, 2026
  1.0
  I am extremely disappointed with my experience at this clinic. While the doctors are excellent, the administrative staff has been consistently unreliable and unprofessional. I repeatedly experienced issues obtaining invoices and medical records in a timely manner. On one occasion, it took over two weeks—and at least four follow-ups by phone and email—to receive a single invoice. Each time, I was told it would be sent “by the end of the day” or “tomorrow,” which repeatedly proved to be untrue. That said, I want to recognize the doctors. Dr. Rivas went above and beyond in caring for my cat and was always kind and attentive. Dr. Niloofar was also very knowledgeable and professional. Their level of care is commendable. Unfortunately, the ongoing issues with the administrative staff significantly impacted my overall experience. It was, without question, the most frustrating administrative experience I have had.

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