Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Cape Coral provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
208 reviews
5 stars
136
4 stars
23
3 stars
8
2 stars
5
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some praising the staff's friendliness and professionalism, while others report rudeness and unhelpfulness, particularly at the front desk.
Care Quality
There are significant concerns regarding the quality of care, with multiple reports of pets receiving inadequate treatment or experiencing severe health issues after visits.
Communication Issues
Customers expressed frustration over poor communication, including difficulty in scheduling appointments, lack of follow-up after visits, and unreturned calls.
Pricing Concerns
Many reviews mention dissatisfaction with pricing, including unexpected charges and the perception that services are overpriced.
Mixed Experiences
While some customers have had positive experiences and appreciate the care provided, others have had negative experiences that led them to seek care elsewhere.
- MRmiah romeroNov 13, 20251.0If I could give 0 stars I really would. Don’t ever bring your pet here. My boyfriend and I took our dog here due to stomach problems and not eating. They never gave resolution to the issue. Just were money grabbers asking for us to add things but never coming up with an answer. Sending him home with no answers. Our dog would keep throwing up and they didn’t do anything but take more money from our pockets and NOT tell us that it seems like he has an obstruction and we should take him to the ER up until my boyfriend called due to them saying he threw up before he was picked up like it was NOTHING. They’re terrible.
- IFIrnes FekaNov 11, 20255.0Very friendly and fast visit
- CRCecilia RodriguezOct 30, 20251.0I have never been to a vet where they take the dog to the back away from you to administer vaccines. Then the Dr comes in and says "your dog is doing well" thats it! It was our first visit with a new pet and all she said was that. She didn't check him in front of us. She didnt tell us what to expect with the vaccines. She didn't know answers to our questions. Its our first and last time at this location. I have to come back for a booster and I'm just gonna go somewhere else. It was the weirdest, unprofessional visit ever.
- NUNoel UmbergerOct 30, 20255.0I absolutely love this Banfield pet hospital location. I have had all of my animals there at one time and one of my animals there twice this last time being a surgical procedure that she needed due to an injury to her ear. The staff at this location are amazing. They made themselves available to answer any and all concerns and questions that I had and also advised me correctly on getting the wellness care package with the dental plan. I will only bring my pets to this location for any further veterinarian care that they may need in the future
- MVMike VivianiOct 18, 20251.0I’m at a complete loss. Dropped our dog off for vaccines today. Picked him up this evening. They dragged him out on a sheet and he collapsed in the store and one of the staff commented about his weight. We rushed him to the hospital his vitals were completely out of control and he passed shortly after. His tongue was blue when they dragged him out. I just don’t understand how they could give us our dog like that. Fetch animal hospital was in disbelief when we told them we just left banfield. I just don’t understand how this happened
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the hours of operation for Banfield Pet Hospital in Cape Coral?
Banfield Pet Hospital is open Monday from 8:00 AM to 6:00 PM, Tuesday to Friday from 7:00 AM to 6:00 PM, and Saturday from 7:00 AM to 5:00 PM. The hospital is closed on Sundays and observed holidays.
Where is Banfield Pet Hospital located in Cape Coral?
Banfield Pet Hospital is located at 1819 NE Pine Island Rd, Cape Coral, FL 33909, USA.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, you can call during hospital hours for urgent care advice and referrals. For emergencies outside these hours, contact your local emergency hospital.
Can I access veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans® can get remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What preventive care services are available at Banfield Pet Hospital?
Preventive care services include vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is included in the Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan includes annual preventive care such as head-to-tail exams, vaccines, early diagnostics, nutrition consultations, and dental care. It automatically renews yearly unless paid in full.
What types of appointments does Banfield offer?
Banfield offers in-room appointments, drop-off appointments where you leave your pet and get called when ready, and Virtual Visits available for Optimum Wellness Plan clients.
Are appointments required to visit Banfield Pet Hospital?
Yes, appointments are required for visits at Banfield Pet Hospital.
What nearby pet-related stores can I visit when coming to Banfield Pet Hospital?
Nearby pet-related places include PetSmart for pet supplies and services, and Wash N Wag, a pet groomer, which you might find convenient before or after your vet visit.
What food and shopping options are available near Banfield Pet Hospital?
Nearby options include Tropical Smoothie Cafe and Keke's Breakfast Cafe for meals, ALDI USA supermarket for groceries, and Bed Bath & Beyond for home goods, all convenient to visit during your trip.
Can I find other service providers near Banfield Pet Hospital in Cape Coral?
Yes, nearby services include KeyMe Locksmiths for lock services, MacGregor Tax & Accounting for financial needs, and VIP Nails and Spa for beauty and wellness.