Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Cape Coral provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
216 reviews
5 stars
140
4 stars
23
3 stars
8
2 stars
6
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some praising staff for being friendly and helpful, while others report rude interactions and poor communication.
Care Quality
Several reviews highlight concerns about the quality of care, including misdiagnoses and inadequate treatment, leading to serious health issues for pets.
Appointment Management
Customers frequently express frustration with appointment scheduling, including overbooking, cancellations, and long wait times.
Wellness Plan Issues
Many customers report dissatisfaction with the wellness plan, citing unexpected costs and difficulties in canceling or receiving services.
Positive Experiences
Despite negative feedback, there are numerous positive reviews praising the caring staff and effective treatment for pets.
- CCCaptjay2 days ago5.0I have been bringing my. Malinois there for years for their 5 star care. I Also have a cat that was injured and they treated him and gave me Meds for a reasonable price.I am very pleased with the staff and care. God Bless all of you.
- EOEvelynn O’Connell3 days ago1.0I'm not one to write reviews but after our experience and the treatment we received elsewhere I decided I needed to write a review. I went to banfield pet hospital Dec 6th for a wellness visit & to update my dog honeys shots. They don't do wellness exams in front of you they take all dogs to the back. Prior to taking her to the back they tried to get me to signup for all kinds of programs that cost money I declined. It was clear what we were there for I didn't need any extras especially because the wellness visit is around 168 just to walk in the door plus whatever the shots cost. So prior to them bringing my girl to the back they ask do you have any concerns I said yes as my dog has two lumps on her. They took her back came back gave me my dog back and said I could cash out 0 information given on the spots so I asked about them and the lady I spoke with had no clue she said it's cosmetic and to put a cone on if it bugs her. Fast forward to December 30th my dogs lumps became a huge issue I Calle the vet as I was just there and they said well we need to schedule another wellness visit I said my dog needs this lump removed I was supposed to get info on it you gave me nothing so respectfully I'm not paying another wellness exam. I want to speak to someone else a doctor called me back end of day with 0 information given yet again and said she would check and get back with me it's now January and I just got a call yesterday 1/8 still with 0 information asking me if I wanted to book a surgery with them I said no I'll never take my dog back. Once this happened on Dec 30th I called every vet in town and paws @ vet in nfm answered they were amazing not only was the wellness fee $50 the vet sat with me and my dog and did the exam right there told me the cosmetic spot was actually cancer got us in gave us a excellent price and had the surgery scheduled and preformed all before banifeild could even call me back about a dog that had just seen. With that being said don't bring your dog here go to paws@ vet in nfm they truly care and pay attention to detail you are not a number in their office. They preformed a beautiful surgery and my dog will live many more happy days because of them. If you go to paws @ vet website I wrote a awesome review and posted photos below 1000/10 recommend them. Run from this place
- RRRobin RuseJan 5, 20265.0The Vet came in the room and was very talkative with us! Roxy had a great visit!
- MVMirna vDec 9, 20252.0I brought my cat for an appt this afternoon. My cat pee/poop in her cat carrier on her way to Banfield. The medical staff didn't clean her and returned her dirty in her carrier.... How sad experience and poor customer service. It reminded me of what some of us had experienced with our elderly population 😢
- CWCynthia WolfeNov 28, 20255.0Love this Banfield! My dog has an ear infection and got good veterinary care here, but the prescribed medication has to be kept in the refrigerator. I won’t be home for a few hours, so Meghan at the front desk went out of her way to package the medication with an ice pack for me so that it’ll stay cold — Definitely above and beyond the call of service — especially on a busy Black Friday!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the hours of operation for Banfield Pet Hospital in Cape Coral?
Banfield Pet Hospital is open Monday from 8:00 AM to 6:00 PM, Tuesday to Friday from 7:00 AM to 6:00 PM, and Saturday from 7:00 AM to 5:00 PM. The hospital is closed on Sundays and observed holidays.
Where is Banfield Pet Hospital located in Cape Coral?
Banfield Pet Hospital is located at 1819 NE Pine Island Rd, Cape Coral, FL 33909, USA.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, you can call during hospital hours for urgent care advice and referrals. For emergencies outside these hours, contact your local emergency hospital.
Can I access veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans® can get remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What preventive care services are available at Banfield Pet Hospital?
Preventive care services include vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is included in the Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan includes annual preventive care such as head-to-tail exams, vaccines, early diagnostics, nutrition consultations, and dental care. It automatically renews yearly unless paid in full.
What types of appointments does Banfield offer?
Banfield offers in-room appointments, drop-off appointments where you leave your pet and get called when ready, and Virtual Visits available for Optimum Wellness Plan clients.
Are appointments required to visit Banfield Pet Hospital?
Yes, appointments are required for visits at Banfield Pet Hospital.
What nearby pet-related stores can I visit when coming to Banfield Pet Hospital?
Nearby pet-related places include PetSmart for pet supplies and services, and Wash N Wag, a pet groomer, which you might find convenient before or after your vet visit.
What food and shopping options are available near Banfield Pet Hospital?
Nearby options include Tropical Smoothie Cafe and Keke's Breakfast Cafe for meals, ALDI USA supermarket for groceries, and Bed Bath & Beyond for home goods, all convenient to visit during your trip.
Can I find other service providers near Banfield Pet Hospital in Cape Coral?
Yes, nearby services include KeyMe Locksmiths for lock services, MacGregor Tax & Accounting for financial needs, and VIP Nails and Spa for beauty and wellness.