Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Brandon-Riverview provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
402 reviews
5 stars
240
4 stars
57
3 stars
17
2 stars
14
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with many customers reporting rude or unhelpful front desk staff, while others praised the kindness and professionalism of the veterinary team.
Care Quality
Several customers expressed satisfaction with the quality of care their pets received, highlighting attentive and knowledgeable staff, though some reported misdiagnoses and inadequate treatment.
Appointment Issues
Numerous reviews mentioned scheduling problems, including last-minute cancellations, long wait times, and issues with the online booking system.
Pricing Concerns
Customers frequently commented on high costs associated with services and wellness plans, with some feeling that the pricing was not justified by the quality of care.
Staff Turnover
There are concerns about high staff turnover and inconsistency in care, with some customers noting that they have seen many different veterinarians over time.
- ABAshley BriggsNov 10, 20255.0We had to put down my sweet dog and Dr. Irizarry and all the techs made it as smooth and as comfortable as possible. They even stayed late to help us since no one else was available except the local emergency vet. Very reasonable price for the euthanasia and private cremation. Thank you to the team for making the worst day ever a little less bad, I will be forever grateful for how tender they were with my dog and my family.
- ANAnimesh NighojkarNov 9, 20251.0This location is very poorly managed. They don't honor online appointments and always reschedule everything. An appointment here means nothing.
- DMDenise MedinaNov 8, 20251.0Don’t come to This hospital they don’t have their stuff together, booked an appointment then I come in and they don’t have it on file when I confirmed the appointment
- SJSierra JohnsonNov 7, 20255.0My dog was so happy leaving the vet is very convenient because he loves the pet store so it felt like a trip to the store nice kind nurse who explained very well
- BHBrianna HandNov 6, 20251.0I would not bring an animal dead from the side of the road here. My dog was brought here for a SICK visit and was informed the dog must get a rabies vaccine. Staff was informed my dog has had a previous rabies vaccine and the date it was received but was a few months overdue. Staff informed the vet would call me prior to giving the rabies vaccine because the pet was coming in for a sick visit. In the 4 unfortunate hours my pet was there, not one time was I called but I called myself 4 times. Spoke with four different staff members at this time and given different answers/results/prices each time. My dog was given the rabies vaccine WITHOUT my consent. After being told by a vet tech that I would be contacted by the doctor before any vaccines were given. After requesting to speak with the office manager, I then received the "head vet" who is above the office manager (so he claimed) and told my dog bit a vet tech and she had to have the rabies vaccine because of that. Funny because if an animal bites a human being, they are to be quarantined for 10 days and if unable to be quarantined, need to be euthanized for rabies testing. Ironically, that was a lie, and my dog did not bite a staff member. THIS PLACE IS HORRIFIC. DO NOT EVER BRING YOUR PET THERE.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Brandon-Riverview?
Banfield Pet Hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 10:00 AM to 5:00 PM. It is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital offer emergency care services?
Banfield does not provide emergency care services. During hospital hours, you can call for urgent care advice and referrals. After hours, please contact your local emergency hospital.
What preventive health care services are available at Banfield Pet Hospital?
Banfield offers preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is included in an Optimum Wellness Plan at Banfield?
Optimum Wellness Plans include annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, and dental care. They automatically renew yearly unless paid in full at enrollment.
How can I pay for my pet's Optimum Wellness Plan?
You can pay monthly via automatic withdrawals from your checking or savings account or credit card, or choose to pay the full amount at enrollment for easier budgeting.
What types of appointments does Banfield Pet Hospital offer?
Banfield offers in-room visits where you stay with your pet during the appointment, drop-off appointments where you leave your pet and wait for a pickup call, and virtual visits for Optimum Wellness Plan clients.
How can I schedule an appointment with Banfield Pet Hospital?
You can schedule an appointment online via the Banfield website or the Banfield mobile app available on iOS and Android platforms.
What pet-related stores are located near Banfield Pet Hospital in Brandon?
Nearby pet-related stores include PetSmart, which offers grooming and pet supplies, and buybuy BABY, which has baby gear and toys. These can be convenient for pet owners looking to shop before or after a vet visit.
Are there dining options near Banfield Pet Hospital where I can eat while waiting?
Yes, ZENSHI Handcrafted Sushi is a nearby restaurant offering sushi and diner-style meals, providing a dining option while you wait for your pet's appointment.
What shopping centers and services are close to Banfield Pet Hospital for additional errands?
Lake Brandon Village shopping center is nearby offering retail stores, grocery options like Publix Super Market and Sprouts Farmers Market, plus services such as pharmacy and medical spas, convenient for running errands during your visit.