Banfield Pet Hospital

Reviews

• JF

  Janet Faulk

  Feb 18, 2026
  2.0
  I was told a price of 600.00 and then 3905.00. And return visit was a charge also. The operation wasn't successful so you wanted me to continue until it worked.
• JE

  Jesse Elmore

  Feb 17, 2026
  1.0
  They failed to schedule my dog's annual checkup on time, and as a result his vaccinations lapsed. I had to return for a second visit and pay extra for a booster. Around the same time they increased the cost of the wellness plan by over $200/year, a hike of nearly 40%, with no communication or explanation. They have also charged me for services such as ear cleaning and nail trimming and then failed to provide those services. When I called to complain about these problems I was told that the price hike was due to an add-on to the plan, despite the fact that I had not made any changes to the plan. When I pointed this out and asked for further clarification the agent became belligerent and hung up on me. I filed a complaint with the BBB nearly 2 months ago and Banfield has refused to respond. This company was great 5 or 6 years ago but has gone rapidly downhill since Covid.
• KK

  Kelley

  Jan 30, 2026
  1.0
  Got a new puppy and scheduled his 1st appointment for today Friday at 5:30 and they called to cancel when it’s too late to find a new vet at 2:30 pm on a Friday for the same day. Thanks for wasting my time.
• RC

  Ryan S. Calhoun

  Dec 18, 2025
  1.0
  I’m beyond frustrated with this location! I brought one of my dogs in for a potential UTI and was immediately given an upsell to X-rays, rushed blood/urine work, and other unnecessary medications/procedures. Despite having a wellness plan, I was told all of this would be out of pocket. When I asked why I even had the wellness plan, they changed the total. Despite taking my dogs to banfield locations for the past 5 years, it seems like they didn’t care to even check to see if we had a plan or not. Dropped her off at 8:30 and didn’t hear any updates until AFTER i had called asking for more information at around 3 in the afternoon. Was originally told there were no updates and the doctor hadn’t seen her yet, 30 minutes later I got a call saying she was ready to be picked up. When I arrived I was notified that they wanted to schedule a short check up in about two weeks, scheduled the appointment for 9:00 am no big deal. Fast forward two weeks, I drop my dog off again and clearly notified them I was ready to pick her up as soon as she was done. Again no updates all day. Called at 3 asking what was going on to be told that the doctor hadn’t even seen my dog yet because they were busy with other appointments. Called again at 4:30 and was told the could not get her to pee (7 hours after I had dropped her off), which is completely unbelievable considering that not only has she always gone pee whenever she’s let outside, but also that we brought her in for not being able to hold her pee. I was told it would be another hour and finally picked her up at 5:40, when I did pick her up she immediately peed twice right in front of the building. We will NEVER be going back to this location again. They lied to me about my dog, they held her all day long with no updates on two separate occasions, and will tried to upsell me on unnecessary extras before even seeing her, then attempted to charge me full price ignoring my wellness plan.
• JR

  Jai Rosado

  Sep 22, 2025
  2.0
  Giving 2 stars simply for the 2 individuals that helped us, Xavier and Kayla, who were both apologetic and accommodating. However, our first experience with this clinic and it started by having our online appt rescheduled because 5:30pm appointments weren’t accurate, as the doctor leaves at 5pm. We rescheduled for today at 1:15pm. My husband took an extended lunch from work to take our pup in, just to find out that Dr. Goranova had decided to leave for lunch, completely disregarding our time. My husband chose to do a drop off appt instead and come back later. At pick up, we found out that they never ended up doing the nail service we requested in the entire 4 hours of him being there. We’ve had great experiences at Banfields but we will not be back to this location.

Frequently Asked Questions About Banfield Pet Hospital