Banfield Pet Hospital

Reviews

• SB

  Stephanie Beck

  Jan 26, 2026
  5.0
  This hospital and staff are absolutely amazing. They go above and beyond for all four of my dogs and truly treat them like family. Dr. Johnson is by far the best veterinarian — he always takes the time to answer all of my questions, never makes me feel rushed, and treats my dogs as if they were his own. Tori and Robin are equally wonderful; they are kind, attentive, and genuinely caring, and they always make each visit a positive experience. The entire team is professional, compassionate, and thorough, and I am so grateful to have a veterinary hospital I completely trust with my dogs.
• MG

  Michelle Guess

  Jan 11, 2026
  5.0
  I had to put down one of my fur babies today. Starting with Anita the receptionist, she was kind and courteous. Very understanding of my situation. Next was J the tech, he came out to my car and carried Roscoe into the hospital and put us in a room right away. I was trying not to cry, he handed me tissues and said he understood. And then Dr. Gonzalez, she has always been one of my favorite Drs from working at Banfield! She said that she remembered Roscoe from previous visits. And while I was telling him to go find our pack and that Foxie and I would see them later,she had tears in her eyes! It helped saying good bye!
• FD

  Francesca Deroncelley

  Dec 14, 2025
  1.0
  Waste of a place
• SP

  Samantha Pinatel

  Dec 7, 2025
  2.0
  Location: 📍 121 N Congress Ave, Boynton Beach, FL 33426 My experience at this location was deeply disappointing, and it was specifically due to Dr. Jennifer H. Burton — not the front desk staff, who were kind and professional throughout. I brought my cat in with three extremely obvious symptoms: severe drooling, difficulty eating/drinking, and a strong odor from his mouth. These are the top symptoms of a possible oral tumor — something even a basic Google search will tell you. The first thing any competent veterinarian should do is examine the mouth. Instead, Dr. Burton immediately recommended nearly $700 worth of tests without performing even a basic oral exam. Only right before running those tests did someone attempt to open his mouth, use a tongue depressor, and discover a large mass under his tongue. This would have been seen instantly had they done the most fundamental part of an exam. Even worse, I had to request that they administer fluids because my cat hasn’t been drinking. That wasn’t suggested by Dr. Burton at all. The one supportive treatment he actually needed — $82 fluids — came only because I requested it. Yet the expensive testing was pushed immediately and aggressively. During one of the calls, I also overheard Dr. Burton make an unnecessary and unprofessional comment: “Oh wow, she isn’t even picking up the call.” I had picked up, and I heard it. Completely inappropriate. When I expressed my concerns while picking up my cat, the staff admitted Dr. Burton is not their usual veterinarian. That says a lot. What makes this experience even more upsetting is that about five months ago, I had to put another cat to sleep at their Sunshine Square location. The veterinarian there was compassionate, honest, and did not push pointless or expensive tests. She refused to put my cat through unnecessary diagnostics because she knew the outcome wouldn’t change. Instead, she gave me real guidance on comfort and quality of life. THAT is what true veterinary care looks like. The contrast between these two experiences is staggering. Because of today’s lack of basic examination, the push for unnecessary expensive testing, the unprofessional remark, and the overall handling of my cat’s situation, I will be taking all further care — including his biopsy — to the Sunshine Square location or another provider entirely. I am also considering filing a formal complaint. Pet owners deserve thoughtful, competent, compassionate care. What I experienced here with Dr. Burton was the opposite.
• NG

  Nick G

  Jan 6, 2025
  5.0
  Dr. Censi is Amazing! I bring my dogs and cats here. Best to schedule over the phone and never 30min before they close. 5 stars all around!

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