Banfield Pet Hospital

Reviews

• SB

  Susan Bradshaw

  Jun 13, 2025
  5.0
  I highly recommend this Banfield location! They are very thorough and will always offer care from gold standard to cost effective. Denise Capone's review from last week is an untrue representation of this clinic and staff. Service prices are always given up front and your unhappiness with costs of prices set by a corporate entity should not reflect the staff. Services can be declined, you are not forced to buy products.
• DC

  Denise Capone

  Jun 2, 2025
  1.0
  We primarily live in New Jersey and are in Florida 4 to 5 months a year. Our Welsh Terrier gets chronic ear infections. With the hair in his ear and the ear flap, if his ears get wet, any moisture can cause a bacterial infection. We made an appointment with Banfield and had a coupon for a free initial office visit as we were first time clients.. The person at the front told me the coupon was for a free exam, not visit, when clearly the coupon says free office visit. When we went in to see the vet, she told me there was $80 office fee, plus a $50 ear swab fee so before she even examined our dog we were at $130. I told her we had a coupon that was supposed to be for a free initial visit as we have never been to Banfield before. She said no one told her we had a coupon but yes the $80 would be waived. I asked how much the Claro was, which is what our dog responds to immediately and you can only get it with the prescription, and she informed me it was $250. Needless to say I was flabbergasted as my dog has had Claro put in his ear many times. The most I've paid is $50. If you search online for Claro the average price is $28. It's a one use tiny vial you put in a dog's ear...they charge a 1,000 percent markup on prescription ear drops which she told me is prices set by corporate. Since she had not even touched or examined my dog so far and we didn't owe anything, we left. We called our vet up north and told them what happened. They were astounded at the ridiculous fee. They told me to go online and order it and have the online RX contact them to approve it. They approved it and with the shipping it was a total of $37.99 through Heartland vet.com. Granted, if this was an emergency situation and my dog was very ill, I wouldn't think twice about getting him the care he would need..... but .... considering this was something that he's had many times through his life and a one-time administration of Claro clears up his infection within 48 hours I was not willing to be ripped off hundreds of dollars in needless mark-ups. Always ask questions before you let them touch your pet as some vets are just unscrupulous, and a 1000% markup is beyond price gouging.

Frequently Asked Questions About Banfield Pet Hospital