Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Boynton Beach provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
189 reviews
5 stars
129
4 stars
10
3 stars
8
2 stars
4
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some praising the staff's friendliness and care, while others report rudeness and lack of communication.
Veterinary Care
While many customers appreciate the thoroughness and compassion of certain veterinarians, others express concerns about unnecessary treatments and a focus on upselling services.
Pricing Transparency
Several reviews highlight issues with unexpected price increases and a lack of clarity regarding costs, leading to dissatisfaction among clients.
Compassionate Care
Positive experiences were noted regarding the compassionate treatment of pets, especially during difficult situations like euthanasia.
- BLBivian LainezSep 30, 20255.0Muy profecionales exelente servicios y todo el personal es muy amable
- S5speds 5Sep 15, 20255.0Very caring staff the vet kept me informed with Max Would recommend the office staff and doctor
- MCMichael CSep 15, 20251.0I am very disappointed with the customer service at the Banfield Pet Hospital on Congress. Unlike other Banfield locations, this branch is unwilling to assist with scheduling appointments at different offices, which creates unnecessary inconvenience for clients. I was even told to simply visit the branch across the street rather than being helped here. Additionally, I was assured that I would receive a call back, but that follow-up never came. This lack of communication and accountability reflects poorly on the level of care and professionalism expected from a veterinary provider. It is unfortunate, but I can now understand why others have begun leaving negative reviews regarding their customer service. I strongly recommend visiting another Banfield location where your time and your pet’s needs will be taken more seriously.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Boynton Beach offer for pet care?
Banfield Pet Hospital offers preventive care, vaccinations, dental and surgical care, microchipping, parasite control, nutrition advice, spay/neuter services, end of life care, DNA testing, and more.
Does Banfield Pet Hospital provide emergency pet care services?
No, Banfield does not offer emergency care, but during hospital hours you can call for urgent care advice and referrals. After hours, please contact your local emergency hospital.
Can I get veterinary care online from Banfield?
Yes, clients with Optimum Wellness Plans can get 24/7 remote general pet care advice and triage support through Vet Chat™ on the Banfield app.
What is included in Banfield's Optimum Wellness Plans?
The plans cover annual preventive care including exams, vaccines, early screenings, nutritional consultations, dental care, and more, with discounts on treatments for abnormal conditions.
How can I pay for an Optimum Wellness Plan at Banfield?
You can pay monthly via automatic withdrawal or credit card, or opt to pay in full at enrollment for easier budgeting.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room visits where you stay with your pet, drop-off appointments where you leave your pet and wait for a call, and virtual visits for clients with Optimum Wellness Plans.
What are the operating hours of Banfield Pet Hospital in Boynton Beach?
Open Monday to Wednesday and Friday from 8 AM to 6 PM, Saturday from 8 AM to 5 PM, closed on Thursdays and Sundays, including certain holidays.
Which nearby pet stores can I visit when coming to Banfield Pet Hospital?
PetSmart and Petco are nearby pet stores where you can shop for pet supplies before or after your veterinary visit.
Are there any nearby dining options near Banfield Pet Hospital in Boynton Beach?
Yes, Dean Anthony's pizza restaurant, Burger King, Planet Smoothie, and Carolina Ale House are nearby spots where you can grab a meal or drink.
What other health and wellness centers are near Banfield Pet Hospital?
Nearby facilities include Jenny Craig Weight Loss Center, Cooper Orthodontics, DaVita Bethesda Dialysis, as well as gyms like Flip City Gym and Rumble Boxing.