Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Boca Village Square provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.0
210 reviews
5 stars
145
4 stars
11
3 stars
6
2 stars
4
1 star
44
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the staff for being friendly, professional, and caring towards their pets.
Care Concerns
Several reviews highlighted serious concerns about the quality of care, including incidents of pets returning from procedures in worse condition.
Wellness Plan Issues
Numerous customers expressed dissatisfaction with the wellness plan, citing hidden costs and difficulties in cancellation.
Communication Problems
Customers reported issues with communication, including long wait times on the phone and lack of follow-up from the staff.
Mixed Experiences
While some customers had positive experiences, others reported significant dissatisfaction, indicating inconsistency in service quality.
- DTDominique TaudinNov 1, 20251.0We used to go to both West Boca and St Andrews Blvd in Boca Raton depending on their availabilities. There is obviously a very poor coordination between the 2 locations. One saying the dental cleaning cannot be performed because the blood test was performed by the other hospital. Very disappointing. I consider cancelling my subscription.
- NGNelson GuillotOct 16, 20255.0I’ve only been here twice so far but both times I’ve been here the staff have been awesome! Very nice, professional, and the office is kept very clean and sanitary. Dr Todd, who is my vet for my puppy Giant Schnauzer, was great. She was patient and answered all my questions. I enrolled my dog in a wellness program which was very reasonably priced.
- TPTatjana Piazza-TrapaniOct 15, 20255.0They are all wonderful staff and Dr. can’t thank them enough.
- JLJenny LobenbergOct 14, 20255.0Best care for my baby Lola.
- KFKatherine FallonOct 5, 20251.0Please, if you care about your pet, do NOT bring them here. I took my perfectly healthy dog in for a routine teeth cleaning, and he came out with a severe second-degree burn on his testicles. He has been in constant pain for over 17 days, requiring more than six emergency visits to the hospital. He's now on multiple medications, including painkillers, anxiety meds, and burn treatment from a different hospital. Despite all this, Banfield’s only advice was to apply Neosporin (THEY DON’T CARE AT ALL) they showed no urgency, no accountability, and no real concern for his suffering. This has been a heartbreaking and traumatic experience. I’m sharing this to warn other pet owners!!! please don’t take the same risk with your beloved animal.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What veterinary services does Banfield Pet Hospital in Boca Village Square provide?
Banfield Pet Hospital offers general veterinary services including routine vaccinations, microchipping, dental and surgical care, parasite control, nutrition advice, and DNA testing.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care. However, during hospital hours you can call for urgent care advice and possible referrals. Outside of hours, please contact your local emergency hospital.
What are the operating hours for Banfield Pet Hospital in Boca Village Square?
The hospital is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and closed on Sundays and certain holidays.
Is it possible to schedule appointments online or through an app at Banfield Pet Hospital?
Yes, you can schedule appointments through Banfield's website and mobile app available on both iOS and Android platforms.
What is an Optimum Wellness Plan and how can it benefit my pet at Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, diagnostics, and consultations, designed to keep your pet healthy and are available with automatic renewal options.
Does Banfield Pet Hospital offer virtual veterinary consultations?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support via Vet Chat™ 24/7 through the Banfield app.
Are appointments required at Banfield Pet Hospital in Boca Village Square?
Yes, appointments are required for veterinary services at this location.
Which nearby places can I visit before or after my appointment at Banfield Pet Hospital?
Near Banfield Pet Hospital, you can visit places like The UPS Store for postal services, Mondepaz for women's clothing shopping, or Ritz Studio for dining at an American restaurant.
How can nearby banks like BankUnited assist me during my visit to Banfield Pet Hospital?
BankUnited provides convenient banking services nearby so you can manage finances easily before or after your pet’s appointment.
What services does PanterPC Boca, located near Banfield Pet Hospital, offer that might be useful to customers?
PantherPC Boca offers IT services and computer repair, useful for anyone in the area needing technical support during their visit.