Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Aventura provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.6
307 reviews
5 stars
172
4 stars
18
3 stars
17
2 stars
10
1 star
90
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Feedback on staff is mixed; while some customers praised the friendly and caring nature of the staff, others reported rude and unhelpful behavior.
Service Quality
Many customers expressed dissatisfaction with the quality of veterinary care, citing misdiagnoses, lack of follow-up, and upselling of unnecessary services.
Pricing Concerns
Numerous reviews highlighted issues with high costs and unexpected charges, leading to perceptions of the business as a scam.
Communication Issues
Customers frequently mentioned poor communication, including lack of follow-up on test results and difficulty reaching staff.
Mixed Experiences
While some customers had positive experiences and appreciated the care provided, many others reported serious concerns and vowed not to return.
- NGNicole GrangerOct 3, 20255.0Me and Wick had a couple great experience here at Banfield. I believe we have seen 3 different Vets here and all were very nice, didnt feel rushed, all showed concern for my cat as if it were theirs. front desk ladies were also very friendly. will definitely return in the future if Wick needs some more vet attention.
- LCLise ColetteOct 2, 20253.0My last visit was not as good as the last one. The doctor never called me or talk to me to let me know about Ella having low white blood cells. No one told me what to do to remedy the problem I had to Google it. Really...
- PPPYFNCSep 26, 20251.0Cambian tanto de personal que es muy dificil recibir buena atención como hace 10 an̈os atras. Recibi una violation notice por un tema de la chapita de mi perra. Voy cada 6 meses y NINGUNA persona de ahi se dio cuenta . Antes me llamaban constantemente recordando cada detalle necesario. Pago el plan por mi perrita....pero nunca sali muy contenta por la atención del personal. Llame a la recepcion y no me ayudaron en nada. Lo peor que en la cita les pregunte y me dijeron que estaba todo al dia .
- JHJennifer HendersonSep 24, 20255.0I've had several dogs throughout my life, but this is my first experience with Banfield Pet Hospital. Started taking my 5 yr old, male Pitbull mix a little over a month ago. My fur baby suffers from allergies, so we have seen several vets over the past 4 years. I didn't have pet insurance so I joined the Banfield group with a monthly care plan. I do think it was a good idea. I believe that I'd probably be paying more elsewhere for the same or similar services. The staff at Banfield Aventura, FL are very compassionate, caring, knowledgeable, wonderful people. I've recently had the opportunity to meet and work with 2 veterinarians there on the care of my precious dog. I have no complaints so far. Today, Dr. Perez performed the surgery on my fur baby. I was a nervous wreck worrying about my baby and all his recent ailments. Dr. Perez put my mind at ease and took great care of my sweet fur baby. The vet techs and the receptionist always greet us with a smile and kind words. All of the staff are excellent with people and pets! I appreciate the care and support. They are always great at responding to my concerns and answering my questions. Thank you Banfield Aventura! I recommend them to anyone with pets.
- TTTik Tak toeSep 18, 20251.0I went there and told them my cat was sick, he wasn’t eating and he was breathing fast and he’s usually playful and eat a lot. They told me they will do bloodwork took him to the back 5minutes they came back and said he was ok. They claimed he probably needed a girl company. They didn’t do nothing else but give me a high quote for the blood work almost 300 for 5minutes to tell me he’s fine when I knew my cat. He was supposed to get vaccine they went back with him for less than a minute and told me it was done. I don’t believe they did anything for him. He continued to not eat or drink anything at all and he died Tuesday night. They didn’t help him or care the poor pet was sick. I wouldn’t recommend this place.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Aventura offer?
Banfield Pet Hospital provides preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA tests for pets.
What are the operating hours for Banfield Pet Hospital in Aventura?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 8:00 AM to 5:00 PM, and Sundays from 10:00 AM to 17:00 PM. It is closed on certain holidays including December 24-25 and January 1.
Does Banfield Pet Hospital provide emergency care for pets?
No, Banfield does not provide emergency care. During hospital hours, they offer urgent care advice and referrals to emergency hospitals if needed. Outside of hospital hours, pet owners should contact their local emergency hospital.
Can I schedule an appointment online or through an app at Banfield Pet Hospital?
Yes, you can schedule appointments through the Banfield website or via their app, available on both iOS and Android platforms.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, screenings, nutrition and dental care consultations. It is a wellness plan that automatically renews annually and is not insurance but may offer discounts on treatments.
What appointment types does Banfield Pet Hospital offer?
Banfield offers in-room appointments where you visit with your pet, drop-off appointments where you leave your pet and are contacted when ready, and virtual visits for clients with Optimum Wellness Plans.
How can I get remote veterinary advice from Banfield?
Clients with Optimum Wellness Plans can access 24/7 remote pet care advice and triage support via Vet Chat™ through the Banfield app.
Which nearby stores can I visit for pet supplies around Banfield Pet Hospital in Aventura?
Nearby you will find PetSmart offering pet grooming and pet store services, which is convenient for picking up your pet's supplies after a vet visit.
Are there coffee shops near Banfield Pet Hospital in Aventura where I can relax while waiting?
Yes, Allegro Coffee Company and WFM Coffee Bar are nearby coffee shops where you can enjoy a beverage while waiting for your pet's appointment.
What nearby attractions are there to visit before or after my visit to Banfield Pet Hospital in Aventura?
You can visit the Gulfstream Racetrack Park nearby, which offers a park and active lifestyle activities, making for a nice outing around your appointment.