Petco

4.3
1463 reviews

About

Pet StorePet supply store
Visit your Wilmington Pet Store located at 4491 Kirkwood Hwy for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
4491 Kirkwood Hwy, Wilmington, DE
19808-5113, United States

Hours

Reviews

4.3
1,442 reviews
5 stars
880
4 stars
302
3 stars
119
2 stars
51
1 star
90

What are people saying?

AI-generated from recent customer reviews

Staff Helpfulness

Many customers praised the staff for being friendly, knowledgeable, and helpful in assisting with their pet needs.

Grooming Services

Mixed reviews on grooming services; while some customers had positive experiences, others reported issues with professionalism and care.

Store Cleanliness

Several customers noted cleanliness issues in the store, particularly in the grooming area and bathrooms.

Checkout Experience

Customers expressed frustration with long checkout lines and insufficient staffing during busy times.

Product Availability

The store generally has a good selection of products, but some customers reported items being out of stock or not available.
  • EM
    Edgard Martinez
    Nov 15, 2025
    5.0
    Large pet supplies store located in a shopping plaza with plenty of parking. This store has everything you'll need for your cats, dogs, birds, fish, reptiles and other pets. From food to pet toiletries and treats, dog training classes and grooming services, pet beds, linens, clothing and costumes to their favorite sports team gear. The store team of employees are knowledgeable and consistent in their politeness and professionalism. Elliot, Tim, Britney, and Shelby are always exceptionally nice and helpful. This is my family's Petco location of choice. We get every item we need at reasonable prices (especially after using Petco rewards) and always treated well by the team members. This holiday season I will bring my dog for a holiday picture with Santa and the Grinch. Bring your pet too!
  • CC
    ConstructiveHonestFeedback
    Nov 14, 2025
    1.0
    They never have friendly staff, they sell live animal feed that is already dead, they dont clean the reptile cages, they lack useful, simple information and they are over priced. Out of convenience I pay double there for some things than I do at other pet stores and it always has a weird odor in there and some staff is very rude when it was brought to their attention of their lack of awareness and lack of comprehension when addressed about the live superworms on the shelf being all dead in all the containers and they were only packed 2 days prior... its impossible for them all to die 2 days after packaging because when I get them they last sometimes 3 weeks or more. And then when I told the staff, they said they will fix it and address it and you know what they did? They restocked the shelves with containers of all dead ones again.. this store is pitiful and they dont have proper care for their live stock they sell and honestly sometimes it seems almost like animal cruelty but once again money is the leading factor and it brings evil
  • SA
    Sammy Allen
    Nov 6, 2025
    1.0
    Can’t even allow you to see an animal you are willing to purchase because “too many escape.” This means they have an opportunity for improvement, in all my experiences in petcos and working in corporate of pet stores for 10+ years.. truly awful customer service and excuse for not helping a customer.
  • JD
    jeremy dixon
    Nov 3, 2025
    5.0
    I walked in just to check out the selection of tropical fish and related products and was pleasantly surprised that the fish looked healthy and active. The guy working the section was extremely helpful in helping look for a rare fish I would like to order. Since Petco takes un rescue fish I was able to rehome home some Apistogrammas for a donation and purchased 3 other species to help fill up my community tank. Overall it was a awesome experience.
  • GS
    Gracie Straszewski
    Oct 29, 2025
    5.0
    I enjoy shopping at this Petco. My dog went through all the training there. The store and grooming staff are always pleasant. One thing I don’t like is, a couple of times, I noticed that some dog owners let their dog poop near the entrance door, and just left their dog’s poop there. I can’t believe how irresponsible some dog owners are! Especially when Petco provides poop bags and wipes!

Frequently Asked Questions About Petco

Does the Petco Wilmington location have a vet hospital?

Yes, Petco Wilmington has a full-service vet hospital.

Does Petco Wilmington offer vaccinations?

Yes, Petco Wilmington provides vaccinations.