Petco

4.3
1476 reviews

About

Pet StorePet supply storePetco
Visit your Wilmington Pet Store located at 4491 Kirkwood Hwy for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
4491 Kirkwood Hwy, Wilmington, DE
19808-5113, United States

Hours

Reviews

4.3
1,455 reviews
5 stars
889
4 stars
303
3 stars
120
2 stars
51
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, although some reported unprofessional behavior from certain employees.

Grooming Issues

Several reviews highlighted poor grooming experiences, including incomplete services and concerns about animal safety.

Product Availability

Customers appreciated the wide selection of pet products, but some expressed frustration over stock issues and higher prices compared to competitors.

Store Cleanliness

While many noted the store was clean and well-organized, there were complaints about odors and unsanitary conditions in certain areas.
  • MQ
    Michelle Quirk
    3 days ago
    5.0
    Elliot was very helpful, the store is very clean and organized!
  • AM
    Anna Maloney
    Jan 1, 2026
    5.0
    I buy all the food and litter for my pets at Petco. The whole hearted is their favorite. I have also purchased several mats that they love to sleep on.
  • LN
    Lydia Noel
    Dec 31, 2025
    5.0
    The people at Petco are always helpful & nice. I recently found a large dog bed for only $12
  • EM
    Erin M
    Dec 28, 2025
    3.0
    The positives: clean store, friendly employees, and you support local pet shelters which is GREAT ! Thank you so much for always having a local pet shelter on-site adoption option and for encouraging donations when we purchase things. Lots of cat and dog food choices too. The negatives: Every time I go in there, I feel sorry for the reptiles. It is like they always get the short end of the stick. They are either sick, overcrowded (you should NOT cohabitate leos and beardies), or the tank is in the wrong temperature or lighting setting. Maybe you could work on being role models for proper reptile husbandry for potential owners by getting a 3-4 of those 120 gallons, tube T5 uvbs and shelf liners or bioactive substrate and model how to keep bearded dragons as you have them up for sale? or partner with local reptile rescues and try to sell animals who are being rehomed? You'd be retail agents of change , role models for potential customers,and avoid negative reviews like the one with the photo of the sick leo posted below here .There is nothing wrong with making the changes for the right reasons!
  • HR
    Heather Reeves
    Dec 11, 2025
    1.0
    Curbside Service is a 0 Star - after waiting for over 5 minutes I had to walk into the store - NO customers in line, employees just standing around talking to each other. I was told to look in the cabinet myself for my purchase & give them the tag on my purchase. Don’t offer Curbside Service (which I checked off before I placed the order) if I am still going to have to go into the store myself and do your job.

Frequently Asked Questions About Petco

Does the Petco Wilmington location have a vet hospital?

Yes, Petco Wilmington has a full-service vet hospital.

Does Petco Wilmington offer vaccinations?

Yes, Petco Wilmington provides vaccinations.