Banfield Pet Hospital

Reviews

• DS

  Dave Spendio

  Dec 27, 2025
  5.0
  Banfield "ROCKS" everyone has treated my dog "Cooper" and my family with such appreciation and respect.
• MF

  Mia Fernandez

  Dec 16, 2025
  1.0
  This seriously makes me question my Banfield pet plan after numerous occasions where my pet has not been seen at this location. They never attempt to fit her in, even in situations that feel urgent when my dog is clearly in pain. It really makes me question the ethics this place operates under. They consistently push me to go to an emergency vet, which is frustrating considering my dog has pet insurance through them. If I am paying for their plan to help limit the cost of veterinary care, it makes no sense to be sent elsewhere every time there is an issue. Instead of defaulting to emergency vets, they could at least suggest calling other Banfield locations. I ended up going to the Brandywine location, but this whole situation is ridiculous.
• MD

  mariah dennis

  Dec 16, 2025
  1.0
  I called regarding my pet’s profile, which I’ve had on file for over three years, because I was unable to see it on my account and needed to schedule a teeth cleaning. The only profile visible was for a kitten I had temporarily added while trying to get it vaccinated and rehomed. The woman at the front desk told me the issue had been updated and that I should now be able to see the correct profile. However, she did not ask for any identifying information to access my account, and I was calling from a new phone number that is not associated with my account. After checking and still not seeing the profile, I attempted to call back for clarification, but my first call rang with no answer and the other 2 calls went to voicemail. I then tried calling from a different number, which rang but was not answered. I later contacted another location, where they asked for my information and were able to assist me properly to ensure I had access to my pet’s profile.
• TJ

  Trinity J

  Dec 6, 2025
  1.0
  Made an appointment, For my sick dog. For a sick appointment, for seizures.The next day, they called me at to verify the appointment through voicemail. Then, within the next five minutes. Called me again, to let me know that the scheduler, had mistakenly put in the appointment and that the next appointment they would be able to get me in, I was Tuesday. I made the appointment on Friday night, they called to verify on Saturday and then canceled; enough said, not a very happy first time Customer experience to say the least.
• KK

  Kim & john K

  Nov 15, 2025
  4.0
  Have never had a problem with them , until 1 time , I left a paper with them to be filled out for my dog, When it was time for me to get it , The girl who took it SEEMED to not remember me giving it her, And it could not be found, When pressed about it they said I made young girl cry, When all I wanted them to do was take accountability for loosing it , Which they would not admit, , It's like place keep saying it's not lost it's misplaced, , It's there way of not not saying they lost it, Taking accountability, , Other than that 1 time I have not had a problem , I will just never leave another paper lol

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