Petco

4.3
803 reviews

About

Pet StorePet supply store
Visit your Dover Pet Store located at 1574 N Dupont Hwy Ste 300 for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1574 N Dupont Hwy, Dover, DE
19901-2215, United States

Hours

Reviews

4.3
789 reviews
5 stars
501
4 stars
152
3 stars
52
2 stars
26
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly and knowledgeable staff, others reported rude behavior and long wait times for assistance.

Grooming Issues

Several customers expressed dissatisfaction with grooming services, citing poor handling of pets and unsatisfactory results.

Product Availability

Customers noted issues with product availability and quality, particularly regarding live food for pets, with some reporting dead or unhealthy items.

Training Services

Training sessions with staff, particularly with trainer Crystal, received high praise for effectiveness and customer satisfaction.

Store Cleanliness

The store is generally described as clean and organized, contributing positively to the shopping experience.
  • KJ
    Kissayah J
    Nov 11, 2025
    5.0
    Crystal the trainer is awesome, taught my dog some really good things and taught me how to teach him as well. Also Aaron was helpful at check out. There was another staff member I think her name was Dana, extremely friendly and helpful. A very friendly crew!
  • KL
    Kirsten Lopez
    Nov 9, 2025
    5.0
    The young lady that assisted me with sizing and properly frying my new dogs harness was amazing I only wish o knew her name. Hound blonde haired young lady. At the Dover de store
  • SP
    Stephanie Porter
    Nov 8, 2025
    5.0
    I usually give my two labs a bath every 3 months. What a mess it made! Decided to give Petco a try. Well, my experience was the best ever! All the staff were friendly and helpful. Molly gave both my Labs their grooming and I cannot say enough about how beautiful they both looked and smelled! Thank you Molly, you went above and beyond taking care of Nibbles and Nova. I just hope they werenโ€™t too much to handle. Thank you again , will definitely be making another appointment with you!
  • CR
    chris rossi
    Nov 5, 2025
    1.0
    There knowledgeable on their reptiles is from the 90s recommended 40 gallon tank is suffice for adult bearded dragon its not. Then I went back cuz I thought they would have decent feeder insects for my tarantula and bearded dragons and 89% insects were dead and then the lady proceeded to tell me im in the wrong for not having a pet license for my spider guess what I got a voicemail from the department of ag who's in charge of that guess what you dont then proceeded to get mad when I told the facts. Will probably refrain from ever going back until they hire smart people not ones who are miserable while they get to work with pets which is an honor.
  • MM
    Mercy Mayhem
    Nov 3, 2025
    1.0
    Just had the most disappointing experience at this location. My daughter wanted 3 goldfish. We were informed that she was not allowed to sell us three .49ยข goldfish because "Some " species grow to be 16 inches long In a pond She had purple hair and face jewelry, the laziest attitude and worst customer service. No matter I went out to PetSmart and guess what told them the same thing and they sold us the gold fish we have a 15 gallon tank PetSmart said thank Petco for the new customer we had a great laugh ๐Ÿ˜ ๐Ÿ˜‚ ๐Ÿ˜

Frequently Asked Questions About Petco

Does the Petco Dover location have a vet hospital?

Yes, Petco Dover has a full-service vet hospital.

Does Petco Dover offer vaccinations?

Yes, Petco Dover provides vaccinations.