Delmarva Animal Emergency Center

Reviews

• TM

  Tammy Malsom

  6 days ago
  4.0
  Best emergency animal service in the area. Knowledgeable and Kind. I have a Big hissy cat. Other emergency vet wouldn't even touch him. And would not let me assist. The doctor and tech here had no problem with him. And they were willing to come and get me if they did have a problem. Hopefully I won't need them again, but if I do I will not hesitate to return
• KM

  Kayla Mcalpine

  Feb 5, 2026
  1.0
  If I could rate a 0, I would. On January 29th, we brought our dog, Eureka, to Delmarva Emergency Anima Hospital for what was clearly a medical emergency. We arrived around 8:30 pm. Despite repeatedly explaining her condition and the urgency, Eureka was not placed into an exam room until approximately 9:30 pm, nearly an hour later. Once she was finally evaluated, Eureka’s temperature was recorded at 105.9 degrees, a critically high and life-threatening level. While in the exam room, her condition continued to rapidly decline. She vomited, was visibly suffering, and we repeatedly knocked on the exam room door to alert staff that she was getting worse. We were told the veterinarian was unavailable because she was in surgery and that poison control was being contacted. At one point, a technician asked if we wanted Eureka taken to the back for monitoring, specifically because of how many times we had knocked on the door expressing concern. A few minutes later, staff returned with a CPR authorization form. Minutes after that, Eureka passed away. There was a clear lack of urgency throughout her care. I had to physically pick Eureka up myself and place her into a technician’s arms because the technician would not pick her up, despite Eureka’s visibly deteriorating condition. After her passing, the veterinarian admitted there was no urgency in her care. The veterinarian also admitted that poison control should have been contacted earlier and that the technicians were waiting on her to give critical instructions that were necessary for Eureka’s chance at recovery. After receiving the medical records, additional concerns were raised. The records focus heavily on describing us as “rude,” while also stating that care was emergent and timely. These statements do not align with what we witnessed, nor with the admitted lack of urgency. Video evidence would clearly show prolonged delays and the absence of immediate emergency response. Due to the lack of urgency and the care provided, we refused to pay the bill that night. There was no argument or dispute from staff regarding this decision. We were told that everything possible was done. However, urgency is a fundamental part of emergency care. Being urgent would have meant immediate action, timely communication, and proactive treatment. Instead, we watched our dog suffer while waiting for care that should have been immediate. This post is being shared for awareness and accountability. Emergency veterinary hospitals are expected to respond without delay when an animal’s life is at risk. Pet owners should never have to plead for care, physically intervene, or watch their animal deteriorate in an emergency setting. Eureka was a deeply loved member of our family. Sharing her story is about transparency, accountability, and protecting other animals and families in our community from experiencing the same outcome.
• GC

  Gianna Chimenti

  Feb 3, 2026
  5.0
  I brought my dog Rosy here for breathing issues. The staff were very kind and compassionate and always kept me up to date with what was going on with my dog. She was kept for two nights and I received many updates and pictures of Rosy and they answered every single question I had. The doctor who was there the first night she was there was so sweet and explained all of my dog's problems. Unfortunately, Rosy had to be put to sleep and Dr. Hunt was very kind and compassionate about the situation. He explained everything that would happen and was very caring with us and my Rosy. I would recommend them time and time again for the care that they gave for my girl in her final days. I can't thank the staff enough. As much as I'll miss her I have comfort in knowing she was with such caring staff before she passed.
• EG

  Ealaine Gibbons

  Jan 27, 2026
  5.0
  5 stars !!! Best team to have ever helped me ,me and Savanah lost someone super special ,she had a terrible earache that was just so horrible , came in at a 100% not okay 3 days later she is running and jumping ,long road ahead but the healing has went from a sad dog 💕💕💕💕to a happy wagging jumping in snow dog ,they have helped me and my family behond belief ,
• TP

  Tim Porter

  Jan 24, 2026
  2.0
  If you can avoid going here,you should.this establishment should remember what they are there for first.take some pride and communicate better with people