Delmarva Animal Emergency Center

Reviews

• KH

  Kathleen Holden

  4 days ago
  1.0
  Heads up for anyone going here please make sure you request the meds your animals needs before leaving. If not you will be told to come back and see another doctor bc they rotate. When you find the doc who just saw your pet they also want you to schedule another exam at their practice or a practice of your choice like they didn’t just charge you $$. Clearly this is an emergency vet and your brain isn’t thinking at the time! Read your paperwork so you know what they need before you leave!!!
• KG

  Kim Gillen

  Feb 15, 2026
  5.0
  Kudos to Dr. Creasey and the entire staff. We brought out beloved pup in to be evaluated for euthanasia. Everyone was so kind and respectful. Dr. Creasey took the time to explain everything with us and to talk about our pet’s condition. The vet techs were kind and made our baby feel comfortable. Even the receptionist offered her condolences as we were leaving. This was a terrible day for us but the staff at Delmarva Emergency Center went out of their way to provide a peaceful and calm experience. We are extremely grateful.
• IS

  Inked Sloth

  Feb 14, 2026
  1.0
  All they want is your money. Took a dog from abusive home went to get him checked up why he been not eating right and spitting up food. paid $1300 dollars had him stay overnight and still have no clue whats going on with him. Take your dog somewhere else, that actually cares about animals and not just lining there pockets. Also wont answer any phone calls when there supposed to be open.
• KR

  Ky R

  Feb 14, 2026
  5.0
  I came in with my 9 year German shepherd at around 10:00PM and they took great care of him. Any questions I had were answered with professionalism and compassion. I don’t want to put their names online but everyone working when I came in was great. My family truly appreciates Delmarva Animal Emergency Center and their compassion for our senior pup!
• KM

  Kayla Mcalpine

  Feb 5, 2026
  1.0
  If I could rate a 0, I would. On January 29th, we brought our dog, Eureka, to Delmarva Emergency Anima Hospital for what was clearly a medical emergency. We arrived around 8:30 pm. Despite repeatedly explaining her condition and the urgency, Eureka was not placed into an exam room until approximately 9:30 pm, nearly an hour later. Once she was finally evaluated, Eureka’s temperature was recorded at 105.9 degrees, a critically high and life-threatening level. While in the exam room, her condition continued to rapidly decline. She vomited, was visibly suffering, and we repeatedly knocked on the exam room door to alert staff that she was getting worse. We were told the veterinarian was unavailable because she was in surgery and that poison control was being contacted. At one point, a technician asked if we wanted Eureka taken to the back for monitoring, specifically because of how many times we had knocked on the door expressing concern. A few minutes later, staff returned with a CPR authorization form. Minutes after that, Eureka passed away. There was a clear lack of urgency throughout her care. I had to physically pick Eureka up myself and place her into a technician’s arms because the technician would not pick her up, despite Eureka’s visibly deteriorating condition. After her passing, the veterinarian admitted there was no urgency in her care. The veterinarian also admitted that poison control should have been contacted earlier and that the technicians were waiting on her to give critical instructions that were necessary for Eureka’s chance at recovery. After receiving the medical records, additional concerns were raised. The records focus heavily on describing us as “rude,” while also stating that care was emergent and timely. These statements do not align with what we witnessed, nor with the admitted lack of urgency. Video evidence would clearly show prolonged delays and the absence of immediate emergency response. Due to the lack of urgency and the care provided, we refused to pay the bill that night. There was no argument or dispute from staff regarding this decision. We were told that everything possible was done. However, urgency is a fundamental part of emergency care. Being urgent would have meant immediate action, timely communication, and proactive treatment. Instead, we watched our dog suffer while waiting for care that should have been immediate. This post is being shared for awareness and accountability. Emergency veterinary hospitals are expected to respond without delay when an animal’s life is at risk. Pet owners should never have to plead for care, physically intervene, or watch their animal deteriorate in an emergency setting. Eureka was a deeply loved member of our family. Sharing her story is about transparency, accountability, and protecting other animals and families in our community from experiencing the same outcome.