Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - DC Adams Morgan provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.7
212 reviews
5 stars
118
4 stars
18
3 stars
11
2 stars
14
1 star
51
What are people saying?
AI-generated from recent customer reviews
Communication Issues
Customers frequently reported poor communication, including unreturned calls, lack of updates, and confusion about appointment details.
Customer Service
While some customers praised the friendly and caring staff, many others experienced rude or unprofessional behavior, particularly from front desk personnel.
Care Quality
There are mixed reviews regarding the quality of care provided, with some customers expressing satisfaction with the veterinary staff, while others reported negligence and inadequate treatment.
Appointment Management
Numerous reviews highlighted long wait times for appointments and unclear drop-off policies, leading to frustration among pet owners.
Cost Concerns
Many customers felt that the services were overpriced and criticized the upselling of unnecessary procedures and medications.
- SNSteven NelsonNov 29, 20251.0Horrible and heartless. Don't answer phone. Close for an hour in afternoon. Won't fill urgent prescriptions from other vets.
- MEMae EldahshouryNov 24, 20252.0I was a Banfield customer for 3 years where my cat had normal, routine check-ups under their wellness plan. However the past three visits, the vets/nurses say they were unable to treat my cat because she was anxious and/or lunging at them. I had explained this multiple times to each new vet and even took her to a different location with the same results. I offered to stay with my cat in the room and the nurse was condescending and said it's usually the mom (me) who are anxious about their babies and that they only do drop-offs. I once again had to pay for a visit that had zero outcomes. Would not recommend.
- DSDavid StewartOct 29, 20255.0Great customer service and friendly staff who really take care of your pet while he or she is with the staff.
- GWGregory WOct 8, 20251.0Waited over a week to get the pup in due to a problem with swollen gums and eye irritation. When I arrive to my appointment, they confirmed that they would do tests but after tests and medicine it would be over $250?? My vet down the street would have gotten him in sooner.. What makes it worse, when I pick up my pup, they basically just hand him off and I’m the one having to ask a ton of questions just to find out any info. My pups gums are bad and he clearly has an infection and their advice is to contact a vet teeth cleaning place because it’s not included in my plan.. You turned my dog away when you could clearly tell something is wrong and won’t even prescribe or recommend any product to help?? I pay $100 a month for a membership for you what? There’s random fees every time I stop by Banfield. This place is a joke. You can never get ahold of any body, the vet won’t even come out and talk to you. Sending my pup away with an infection and not prescribing anything is inhumane. I truly cannot recommend staying away from Banfield. All their locations are just as terrible
- JAJeffrey AndersonOct 4, 20251.0Made an in person appointment for our new puppy. Waited 15 minutes and then was told we’d have to leave the dog and come back in three hours. Needless to say, we’re finding another vet.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in DC Adams Morgan provide?
Banfield Pet Hospital offers preventive care, vaccinations, dental and surgical care, nutrition advice, parasite control, microchipping, DNA tests, and end of life care for pets.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and can refer you to emergency hospitals or specialty providers if needed.
What are the hospital hours for Banfield Pet Hospital in DC Adams Morgan?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and is closed on Sundays and certain holidays.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through their website or the Banfield app available on Apple and Android devices.
What is an Optimum Wellness Plan and how does it benefit my pet?
An Optimum Wellness Plan provides annual preventive care including exams, vaccines, screenings, nutritional and dental consultations, helping keep your pet healthy year-round.
Can I get veterinary care online from Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice through Vet Chat™ on the Banfield app.
Is Banfield Pet Hospital wheelchair accessible and LGBTQ welcoming?
Yes, the hospital has wheelchair accessible restrooms and welcomes LGBTQ clients.
What nearby dining options are available around Banfield Pet Hospital?
Nearby options include Solo Tiramisu' for Italian and sweets, Federalist Pig for barbecue and American food, El Migueleño for Mexican cuisine and dance club, and Villa Tuscan for Italian dining and a bar.
What are some nearby shopping and retail locations near Banfield Pet Hospital?
Customers can visit the Ontario 17 shopping center, Tribute clothing store, Adams Morgan Ace Hardware, 7 Brothers Dry Cleaners, and Walmart nearby for various shopping needs.
Are there healthcare services close to Banfield Pet Hospital in case I need human medical care?
Yes, nearby healthcare services include Columbia Road Health Services, Unity Health Care - Columbia Road Health Services, and Unity Health Care public health clinic.