Banfield Pet Hospital

Reviews

• RS

  River Sophiel

  5 days ago
  1.0
  FRAUD ALERT. If you see it say anywhere, that the first visit is free…… it is a Lie. The first visit is how they sign you up for a $900+ plan, $170-200 on the spot with reoccurring payments you “can’t cancel” without being charged “for the services used”. But $500 is charged up in things you never asked for in the very first “free” visit. Nice people, but not so great/honest marketing or business practices. Update 4 weeks later: I reached out via email, as requested here. The response was: so sorry, call the store. I spoke with Banfield billing as well as the store manger. And she very rudely informed me, for the first time, when their vet insisted I select a “plan” to lower the up front cost of my 6lb dog’s necessary vaccines………apparently my agreement to a plan meant they would also add a bunch of unnecessary things to the bill too. This experience has been absolutely awful, the ultimate bait and switch. Now my dog still has vaccines he needs weeks later, that I have to pay for out of pocket somewhere else because even for all I’ve already paid those still aren’t covered AND I still have to pay this wicked corporate company an additional $300 just to cancel the plan. (If I don’t, the total would be nearly $1000 over the next year). And despite making it clear that they charged me for things I did not ask for, they refuse to alter the $500 charged up in one visit. Zero customer service, just, pushing me to keep the plan. To be clear, the care my dog actually needed could have been just $150-200 at a local vaccine clinic. Not $500+. Christmas, while healing from major surgery, might be light for my family this year thanks to this FRAUDULENT company! I am sharing so hopefully others can learn about their unacceptable practices, before it’s too late.
• BM

  Brandon Muffoletto

  Nov 9, 2025
  1.0
  I was treated quick badly by the front end staff, and the vet will NOT come out and speak to you or attempt to mediate. The worse banfield location I've been to.
• DS

  David Stewart

  Oct 29, 2025
  5.0
  Great customer service and friendly staff who really take care of your pet while he or she is with the staff.
• GW

  Gregory W

  Oct 8, 2025
  1.0
  Waited over a week to get the pup in due to a problem with swollen gums and eye irritation. When I arrive to my appointment, they confirmed that they would do tests but after tests and medicine it would be over $250?? My vet down the street would have gotten him in sooner.. What makes it worse, when I pick up my pup, they basically just hand him off and I’m the one having to ask a ton of questions just to find out any info. My pups gums are bad and he clearly has an infection and their advice is to contact a vet teeth cleaning place because it’s not included in my plan.. You turned my dog away when you could clearly tell something is wrong and won’t even prescribe or recommend any product to help?? I pay $100 a month for a membership for you what? There’s random fees every time I stop by Banfield. This place is a joke. You can never get ahold of any body, the vet won’t even come out and talk to you. Sending my pup away with an infection and not prescribing anything is inhumane. I truly cannot recommend staying away from Banfield. All their locations are just as terrible
• JA

  Jeffrey Anderson

  Oct 4, 2025
  1.0
  Made an in person appointment for our new puppy. Waited 15 minutes and then was told we’d have to leave the dog and come back in three hours. Needless to say, we’re finding another vet.

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