Banfield Pet Hospital

Reviews

• AB

  Afra Brown

  2 days ago
  1.0
  Don't advertise that you close at 6 when you won't see pets after 5:30
• SP

  Sonya Pass

  Apr 25, 2026
  5.0
  Great team, great doctors. They always deliver care with kindness and compassion. I especially love Dr. West and appreciate all that she does to keep my pet healthy.
• LA

  Leah A

  Mar 31, 2026
  2.0
  Unfortunately, they seem to be very understaffed and overbooked. You will have to drop your pet off and they will wait hours to be seen. I came in for a 4:30 appointment today and at 5pm they told me there were still 4 pets they would be seeing before they got to me. So what’s the point in having a scheduled appointment then? I would suggest finding another vet unless you plan to use your vet as a daycare, in which case they will happily hold your pet for you all day long.
• PP

  patricia payton

  Mar 24, 2026
  1.0
  I strongly recommend against signing up for the wellness plan. My experience with this clinic has been incredibly frustrating. In December, I brought my dog in for a dental cleaning. During the visit, they told me the X-rays showed some concerning findings and that I can pay $150 for a digital consultation with a specialist. However, I never received any follow-up about the results. Over the next three months, I’ve called numerous times to check in, but each time I was either given an excuse or told someone would call me back, which never happens. It’s also extremely difficult to get anyone on the phone. Eventually, I contacted corporate just to cancel my plan and ended up paying over $700 to settle the remaining balance, simply to avoid dealing with this clinic any further.
• PP

  Paulina

  Mar 1, 2026
  1.0
  TLDR: Positive experiences with the veterinarians and vet technicians, but serious concerns with management communication and billing practices. ----- We have been Banfield clients for several years and previously felt comfortable with the veterinary care our dogs received. During a dental visit last year, we were advised that one of our dogs would require a tooth extraction and were encouraged to wait until her next scheduled cleaning so she would not need anesthesia twice. The extraction was discussed and confirmed during multiple communications over the following year and again leading up to the most recent procedure. However, after the cleaning was completed, we were informed that the extraction had not been performed. We were billed for the visit and instructed to schedule an additional procedure requiring anesthesia. When we contacted the clinic to clarify the situation and address unexpected charges, communication became extremely difficult. We received inconsistent information regarding billing and authorization, including being told there was a recording allegedly confirming approval of services, which does not match our understanding of events. We were also advised that the account could be referred to collections while the matter was still under review, despite our repeated attempts to resolve payment. We want to emphasize that our concerns relate primarily to management and customer service processes rather than the veterinarians or technicians themselves, who have generally treated our pets with care. Even after confirming the procedure and billing details in advance, the agreed-upon treatment was not completed and the issue was not reasonably resolved afterward. Because of this experience, we cannot recommend Banfield to other pet owners.

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