Petco

4.1
559 reviews

About

Pet StorePet supply storePetco
Visit your Windsor Pet Store located at 1065 Kennedy Rd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1065 Kennedy Rd, Windsor, CT
06095-1308, United States

Hours

Reviews

4.1
555 reviews
5 stars
317
4 stars
121
3 stars
41
2 stars
22
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude and unhelpful interactions, particularly regarding returns and grooming services.

Store Cleanliness

Many customers noted that the store is generally clean and organized, although there were complaints about unsanitary conditions in certain areas, particularly concerning animal care.

Product Availability

Customers appreciated the variety of products available, but there were frequent mentions of stock shortages, particularly for specific pet foods and supplies.

Grooming Services

Grooming services received mixed reviews; some customers were satisfied with the care their pets received, while others reported poor experiences and unprofessional behavior from groomers.

Staff Knowledge

While many customers found staff to be knowledgeable and helpful, there were instances where staff appeared untrained or unhelpful, leading to frustration among customers.
  • AB
    Adria Barbano
    Dec 29, 2025
    1.0
    When I picked it up an on-line order and discovered I needed to exchange 2 of the items. They refused to make the exchange without a receipt, even after I showed the 3 emails I’d received as confirmation. The manager, offered to give me the number for customer service and then just walked away. 🤷‍♀️ Horrid customer service.
  • SW
    Sheron Wills
    Dec 24, 2025
    5.0
    The cashier was pleasant and knowledgeable about the products. This will be my go to store.
  • CN
    Cristi Navarrete
    Dec 8, 2025
    5.0
    Team member helped us return things. We bought some doggy diapers and didn't use them or even opened them. He noticed on the the boxes was taped but that was when we first bought them and he still returned it which was very nice!
  • EC
    E. Cruz
    Nov 30, 2025
    5.0
    Vetco was quick and went smoothly. Highly recommended for Pet Vaccinations.
  • JF
    Jordan Falotico
    Nov 9, 2025
    5.0
    Genuinely the nicest people and always working hard. I’ve never not seen them restocking, cleaning, or completing tasks. It’s a pet store and does what it needs to do.

Frequently Asked Questions About Petco

Does the Petco Windsor location have a vet hospital?

No, Petco Windsor does not have a full-service vet hospital.

Does Petco Windsor offer vaccinations?

Yes, Petco Windsor provides vaccinations.