Petco

4.2
737 reviews

About

Pet StorePet supply store
Visit your Willimantic Pet Store located at 86 Storrs Road for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
86 Storrs Rd, Willimantic, CT
06226, United States

Hours

Reviews

4.2
722 reviews
5 stars
415
4 stars
170
3 stars
64
2 stars
18
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff interactions is mixed; while some customers praised friendly and helpful service, others reported rude behavior and poor treatment.

Pricing Issues

Several customers expressed frustration over inconsistent pricing between online and in-store, leading to feelings of distrust.

Grooming Experiences

Grooming services received negative feedback for long wait times and unsatisfactory results, with some customers vowing not to return.

Store Cleanliness

Many reviews highlighted the store's cleanliness and organization, contributing positively to the shopping experience.

Product Availability

Customers noted a good selection of products, but some experienced issues with items being out of stock.
  • DM
    Donna Mendillo
    5 days ago
    5.0
    Items ordered on line and we're there when I arrived. Great service.
  • JP
    Joe Pelletier
    Nov 13, 2025
    1.0
    I bought some Molly's for my tank. Now I have ick. I have lost 18 fish to this point.
  • TS
    Trista Sanzone
    Nov 8, 2025
    5.0
    I just want to say thank you to whoever is taking care of the reptiles..there were carpets in the bearded dragon tanks for so long.. I got a one from there and one of her nails is missing because it got stuck and came off because of that carpet..they've finally switched it to sand and the beardies look so much happier..you're awesome❤️
  • SR
    Steven Right
    Oct 3, 2025
    4.0
    They pretty much have what I need every time I go.
  • ML
    Mary Jo Lewis
    Sep 26, 2025
    2.0
    On several occasions, I have found the pricing at Petco to be deceptive. On my most recent visit, I looked online before driving to the store to ensure that a particular product was in stock. At the store, the price was $3 more than the online price. I pointed this out to the cashier and she said she would "match the price"? Why should a Petco store have to "match" their own online price? Shouldn't the two prices be the same? On a previous occasion, I ordered an item online for in-store pickup, but when I got to the store, I discovered that the in-store price was cheaper than the online price. I'm not interested in shopping at a store or on a store's website where I feel like I have to police their pricing in order to get the best deal. Stop playing games with your customers and make your prices consistent between the store and your website.

Frequently Asked Questions About Petco

Does the Petco Willimantic location have a vet hospital?

No, Petco Willimantic does not have a full-service vet hospital.

Does Petco Willimantic offer vaccinations?

Yes, Petco Willimantic provides vaccinations.