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Petco

4.1
(1264 reviews)

Business Details

825 Hartford Rd, Waterford, CT
06385, United States
(860) 437-0712

About

Pet StorePet supply storePetco
Petco is your trusted pet store near you in Waterford. Visit your local Petco at 825 Hartford Rd for quality pet food, supplies, and essentials for dogs, cats, and other pets. This convenient pet supply store offers everything from everyday nutrition to toys and treats. If you’re searching for dog food near you or reliable pet supplies, our knowledgeable team is here to help you choose what’s right for your pet. This Petco location also offers Full-Service Grooming, Dog Training, Vaccination Clinic, Aquatics Department, making it a one-stop pet shop for products and services. Visit your Waterford Petco today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
825 Hartford Rd, Waterford, CT
06385, United States

Hours

Reviews

4.1
1,264 reviews
5 stars
686
4 stars
314
3 stars
124
2 stars
45
1 star
95

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Grooming Services

While some customers were satisfied with grooming services, others reported poor handling and distress caused to pets.

Product Availability

Customers frequently noted issues with stock levels, including being out of specific items and inconsistent online availability.

Store Conditions

Several reviews mentioned cleanliness and organization, but there were also complaints about unsanitary conditions and dead animals.

Pricing Issues

Customers expressed frustration over discrepancies between in-store and online prices, as well as dissatisfaction with return policies.
  • AO
    Amber Olsen
    Feb 18, 2026
    1.0
    I made an appointment for my dog to get her nails done, drove 20 minutes to be turned away. I could tell they were looking for an excuse to not do it. First the girl tried to say my dogs vaccines weren’t up to date, even if they weren’t with everything we have learned recently vaccinations should be a personal choice- Regardless, they used that she’s on trazadone as an excuse. We went to Petsmart and they did a great job. They’ll get our business here out.
  • CF
    Cam Franeski
    Feb 12, 2026
    5.0
    The people here are some of the friendliest workers I have ever met in a place like this. I talked with a great guy named Nick, and you can tell he was very knowledgeable and passionate about helping and sharing correct information. He spent the time helping me with everything I needed, answered all my questions, and even helped with good deals! a PLEASURE shopping here and will definitely return.
  • JF
    Jackie Fussell
    Feb 11, 2026
    1.0
    I ordered a pair of winter all-purpose boots for my dog. I ordered a pair of medium when I got there they didn’t have any so I took this long. They told me that they get their truck on Wednesdays to call in the afternoon after they put it away to see if I can get a pair. They knew that I needed a pair because they did not have what I needed it from before they didn’t even attempt to put it aside or take my name or information. I called at 2 o’clock, they sold all of them already. Now she’s telling me I have to wait till next week to call to me. This was like I don’t care about my a customer type thing you literally see me in there you could’ve asked for my name. Do you know what we’ll put one aside for you being that you’re already paid for them you’re not asking for your money back but yet I have to wait another seven days and hope that you guys have them because if I don’t call at the right time you’re gonna put them back on the shelf I’ve already paid for them in the wrong size. I do not recommend them at all.
  • EW
    Ethel Wynn
    Feb 6, 2026
    2.0
    The associates were very courteous when available. The store is very understaffed, and the checkout line grew to about 8 customers while awaiting staff to answer call for "help up front". Meanwhile there was a constant sound of "call waiting for grooming". Similar situations have occurred in the past. Again, staff very helpful but far too few in number.
  • CB
    Crystal Bates
    Jan 25, 2026
    5.0
    Extremely happy with Petco grooming and Vetco services. Our groomer is very sweet and good to our dogs. We just brought our little puppy there for his first puppy bath and he came out looking so fluffy and soft. She does a great job.

Frequently Asked Questions About Petco

Does the Petco Waterford location have a vet hospital?

No, Petco Waterford does not have a full-service vet hospital.

Does Petco Waterford offer vaccinations?

Yes, Petco Waterford provides vaccinations.

Brand Certified Facts from Petco

Petco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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