Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Keeping pets and people safe is our top priority. COVID-19 may affect hospital hours, scheduling and services at some locations. Please know we are doing our best to minimize any inconvenience and thank you for bearing with us — please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian 24/7 via Vet Chat™ through the Banfield app for general pet care advice and triage support.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.8
234 reviews
5 stars
128
4 stars
39
3 stars
11
2 stars
9
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including rude staff and difficulty in scheduling appointments.
Care Quality
While some customers praised the care their pets received, others expressed concerns about misdiagnoses and inadequate treatment.
Communication Issues
Numerous reviews highlighted a lack of communication regarding appointments, treatment updates, and billing practices.
Staff Attitude
Several reviews mentioned unprofessional behavior from front desk staff, impacting overall customer experience.
Long Wait Times
Customers frequently complained about long wait times for appointments and during visits, leading to frustration.
- FGFern GNov 14, 20252.0This location is always overbooked, understaffed and hard to communicate with. While their doors are open, they don’t accept calls until later in the morning and they’re quick to turn you away in the midst of an emergency.
- ABAmelia BNov 13, 20255.0I cannot praise the Banfield team enough for their exceptional, expert assistance with our international dog export. We transferred to this clinic after our long-term vet bungled the complex export paperwork, putting our entire export timeline at risk. Cecelia immediately stepped in as an absolute professional. She took swift control of the complicated logistics, taking extra time to review, discuss, and master the demanding documentation required by our importing country. She successfully navigated all requirements, ensuring our dogs were cleared for travel without any further delay. Cecelia is professional, attentive, kind, and deeply empathetic, she provided calm guidance during what was an unbelievably stressful time. The entire Banfield team demonstrated a commitment that was truly above and beyond. Thank you (!!!), Cecelia & Banfield, for ensuring a seamless export. If you require specialized veterinary assistance, or are preparing your pets for export I cannot recommend this clinic more highly.
- SISage IrieNov 1, 20251.0I’ve made 5 attempts at scheduling appts for my 5 month old pup who is behind in vaccinations, this company claims they didn’t have my pup on the list to be seen. I get the sense that they discriminate against new patients to accommodate their own patients. Don’t bother making an appt they’ll claim you’re not scheduled happened to me 5 times.
- PMPeter MulcaheyOct 20, 20251.0They scheduled an appointment that required a particular Dr. and they weren’t there. The room that they kept me waiting in for 30 minutes before telling me this looked like it hadn’t been cleaned in some time but at least I could hear all of the gossip and personal drama of the staff hanging around the front desk outside my door. Would definitely never consider going back.
- CSClarice SeecharranSep 24, 20255.0My experience with Benfield in Stamford has bin a great one they staff are very kind and caring and is very willing to assist you in any way possible I would love to keep them as my pet doctors fr as long as she is with me prompt and reliable when call and ask questions
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What veterinary services does Banfield Pet Hospital in Stamford offer?
Banfield Pet Hospital provides preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter services, end of life care, microchipping, and DNA testing.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and referrals to emergency hospitals if needed. Outside hospital hours, please contact local emergency hospitals directly.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, screenings, nutrition, and dental consultations. It is a renewable plan with discounts on treatments but not insurance for abnormal conditions.
How can I pay for the Optimum Wellness Plan at Banfield?
Payments for the Optimum Wellness Plan can be spread over 12 months with automatic withdrawals or credit card charges. Full payment upfront is also an option.
What types of appointments are available at Banfield Pet Hospital in Stamford?
Banfield offers in-room appointments, drop-off appointments, and virtual visits for clients with Optimum Wellness Plans, allowing flexibility and convenience.
What are the opening hours of Banfield Pet Hospital in Stamford?
Banfield is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 8:00 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM. The hospital is closed on major holidays.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online at Banfield's website or use their mobile app available on Apple App Store and Google Play.
Are there any nearby places of interest I can visit when I come to Banfield Pet Hospital?
Nearby you can visit Dunkin' for coffee or donuts, Riko's Pizza for dining, and fitness centers like Orangetheory Fitness or Great Play for a workout before or after your pet's appointment.
Is there a place nearby Banfield Pet Hospital where I can get a mobile phone or accessories?
Yes, T-Mobile is located near Banfield Pet Hospital where you can purchase mobile phones and accessories.
If I need urgent medical care nearby Banfield Pet Hospital, where can I go?
Docs Urgent Care Stamford is a nearby urgent care clinic available for medical needs in the Stamford area.