KP
Karinna Poma
Jun 10, 2025
Edit: they claim our dog was in comatose- he was NOT. He was fully conscious the day he was euthanized, and walked himself into the vet. They did not answer any emails or calls until I wrote these reviews and a week later they finally returned the call. Not to mention- after disputing the Vet's charge with my bank's approval, Seymour Vet later reversed the dispute WITHOUT my consent AFTER I had already disputed the charge, changed my card number, and ended all association with this corporation. Shameful is an understatement.
We brought our dog in on Friday expecting treatment for his condition, myiasis. Unfortunately, Dr. Lisa Gumprecht was the doctor who saw our dog Jack that day. After examining him for less than two minutes, she explained that the myiasis spread to his butt. I asked if he was suffering, and she told me he was. I find it very hard to believe that she could have been so certain of that by just looking at his wound, before even considering trying treatment. And if that wasn’t possible, she did not care enough to explain to us why that why treatment was not an option, how much he was suffering, etc. We thankfully caught the Myalisis early since I kept a close eye on his opened wound, daily, which gave us hope. He was eating, drinking, and walking the day before. So when she told us that putting him down would be “the kind thing to do”, i started to have a panic attack and went into a state of shock and confusion. This woman lacked compassion and empathy like I’ve never experienced before. She handed my grandpa and I a single tissue for our tears, thanks! There was zero step-by-step explanation of the process, it was just “ok here’s the papers” and I signed them. My grandpa and I felt very rushed and unsupported during one of the hardest moments of our life, losing our sweet boy of almost 20 years, forever. I chose to stay in the room with Jack while my grandpa waited outside. She did not offer me any paw prints or fur. I had to ask for her to shave a piece of fur off, and thank God I thought of that when I did, because we would’ve never had his fur if I didn’tz. She could care less about offering us anything to remember him by. Next, the doctor informed me that she was sedating him, so I assumed she would inform me when the euthanization needle was coming. However, she did not inform me. Instead, the next thing she said was “He’s gone now”. I didn’t get a chance to hold his paw or hug him or have any last words with him as he was leaving this earth, the way I planned to. After he was gone, she told me she would wrap him so we can take him home. Given how sudden and fast this all happened, you’d think she would offer us some time to go buy him a casket, or even a box. Instead, he was buried in the old, used blanket that they wrapped him in. The vet tech, Ari, who was working alongside the doctor, had much more compassion and sympathy than the doctor did. That speaks volume. This doctor rushed my grandpa and I through something permanent and irreversible. We’ve never put an animal down before, we had no idea what was going on or what to expect. As soon as I walked out of the room after Jack was put down, the first thing they asked for was my debit card. No condolences, nothing. The only person who gave us her condolences was the vet tech, Ari. She was and is a sweetheart. After speaking with others who’ve put down animals before, we’ve come to realize how terrible we were treated, which is why I’m writing this review. Please, do not ever trust Dr. Lisa around your old aged animal. That woman lacks everything a Veterinarian is supposed to be.
I called the manager on Monday and asked for a refund and Jack’s muzzle back, since the doctor didn’t even offer it for us to keep.
Turns out, “corporate” will not give me a partial discount, and it seems that the doctor threw away our dog’s muzzle (because it surely doesn’t take 4 days to locate). If you’re throwing it out, why not ask if we’d like it before? Yes it’s a muzzle, but it was a piece of Jack. It meant nothing to her, but meant the world to us.