Petco

4.2
428 reviews

About

Pet StorePet supply storePetco
Visit your Norwalk Pet Store located at 431 Westport Ave. for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
431 Westport Ave, Norwalk, CT
06851, United States

Hours

Reviews

4.2
413 reviews
5 stars
236
4 stars
92
3 stars
39
2 stars
20
1 star
26

What are people saying?

AI-generated from recent customer reviews

Grooming Experience

Mixed reviews on grooming services, with some groomers praised for their care and others criticized for poor handling and communication.

Customer Service

Customer service experiences vary widely; some staff are noted as friendly and helpful, while others, particularly management, received negative feedback for being unprofessional.

Store Condition

Store cleanliness and organization received mixed reviews, with some customers noting cleanliness while others reported unsanitary conditions and poor maintenance.

Product Availability

Customers expressed frustration with low stock levels and limited product availability, particularly for pet food and supplies.
  • RS
    Rodrigo Salazar
    3 days ago
    5.0
    I had to return a product that my pup wasnt a fan of. Megan was very friendly and helpful and is fantastic at her job. Top notch service. Thank you, Megan!
  • PO
    Per Onnerud
    Dec 27, 2025
    1.0
    Order on line was not available and yet mot reimbursed, 24 hours later.
  • SM
    Sarah Jane Massone
    Dec 14, 2025
    5.0
    Kara was absolutely amazing with Finn!! He'd only ever had his nails and teeth done previously, and tends to be nervous in the bath at home. She was so sweet and patient with him! She let him get used to the dryer, which is a huge accomplishment as he’s nervous around vaccums and similar noises. Kara was thoughtful and thorough. She was even gracious with me being a neurotic dog mom. Honestly, I can't say enough fabulous things about her! Finn has a bad experience getting his nails done at another chain place in Norwalk when he was only about 5 months old. They rushed him, didn't’t secure him properly (only had one back leg through the grooming harness), and were generally rough with him. I should have stopped it right then and there but honestly I was kind of in shock. Since the I've been extremely cautious about taking him anywhere. Kara has worked with Finn everytime we've been here and has been so good with him! She has a very centered, calm demeanor, and pays close attention to Finns body language. She really understand how important it is to build trust with her clients. I’ve never been someone who's taken animals for professional grooming in the past, and can honestly say I only decided to try a professional bath/deshedding because she made us feel so comfortable. Additionally, Kara never tried to upsell me on doing a full treatment, she just made Finn and I feel safe. This may seem like a lot but as someone who has been in the animal care industry for almost my entire life, finding someone who you can trust with your own furbabies is a very RARE thing. So Kara, thank you so much your time and patience! You are a fabulous human being!!
  • JG
    Jessica Gospin
    Dec 7, 2025
    5.0
    Great location and employees super helpful!!
  • IR
    Icey Rock
    Nov 30, 2025
    5.0
    Great service and my baby’s fur food is always available.

Frequently Asked Questions About Petco

Does the Petco The Green location have a vet hospital?

No, Petco The Green does not have a full-service vet hospital.

Does Petco The Green offer vaccinations?

Yes, Petco The Green provides vaccinations.