Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - North Haven provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.5
212 reviews
5 stars
103
4 stars
25
3 stars
11
2 stars
14
1 star
59
What are people saying?
AI-generated from recent customer reviews
Service Quality
Mixed reviews on service quality; some customers praised the compassionate care while others reported poor communication and unprofessional behavior.
Appointment Availability
Significant complaints about difficulty in scheduling appointments, with many customers experiencing cancellations and long wait times.
Pricing Concerns
Customers expressed dissatisfaction with pricing, feeling that the costs of services did not align with the quality of care received.
Staff Competence
While some reviews highlighted friendly and knowledgeable staff, others pointed out issues with staff communication and handling of pet care.
Overall Experience
Overall experiences varied widely, with some customers expressing loyalty and satisfaction, while others reported serious frustrations leading to considering alternative veterinary services.
- JFJess Cabrejo floresNov 28, 20251.0I made an appointment for today at 3 pm because my dog is having an allergy flare-up and strange episodes. I brought her here three days ago, she was given a Cytopoint injection, but it hasn't helped at all; she's still the same. I arrived for the appointment today and they told me they were already closing because "there's no veterinarian." I have the same problem with the Banfield in Plainville; they never have one available. I'm paying monthly for nothing. Terrible service, terrible communication.
- KTKyle Hurley (thisguytakespictures)Sep 25, 20252.0We have a puppy and set him up with their puppy plan. Everything was great until the day we came in to get him fixed. We came in to pick him up and while waiting in the waiting room we had to experience on of the most traumatic things ever. With the door open to the waiting room for everyone to hear this place thought it was a good idea to go through the process of putting a poor family’s dog down. My girlfriend has trauma from a previous experience with her family’s dog which made this an even more traumatic experience. She had to do everything she could to not breakdown in the middle of the waiting room. I have had nothing but good things to say about this place but that was an absolute dealbreaker. We have zero desire to go to a vet that puts us on either side of that situation.
- MAMaritza ArtilesSep 16, 20255.0Excelente servicio, gente buena que saben lo que hacen. Mi Nica feliz !!!
- WCWilliam CotmanSep 15, 20253.0the service is great but the price every monthly payments compared to maybe twice a year for check up and vaccine
- WLWalia LynchSep 15, 20251.0I purchased the annual pet plan for over $700 because it came with teeth cleaning just to be told they Can’t clean my Pomeranian’s teeth and they’re refusing to let me out of the plan making me spend over $700 for nothing‼️‼️‼️ I am not happy with the lack of communication and transparency
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of services does Banfield Pet Hospital in North Haven offer?
Banfield Pet Hospital offers a range of services including preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter surgeries, end of life care, microchipping, and DNA testing.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services. However, during hospital hours, they can offer urgent care advice and referrals. For emergencies outside hospital hours, you should contact your local emergency hospital.
What are the operating hours of Banfield Pet Hospital in North Haven?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and on Sunday from 9:00 AM to 5:00 PM. It is closed on major holidays including Thanksgiving, Christmas, and New Year's Day.
Can I schedule an appointment with Banfield Pet Hospital online?
Yes, you can schedule an appointment online through their website or via their Banfield app available on iOS and Android.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides annual preventive care services such as exams, vaccines, diagnostics, nutrition consultations, and dental care. It is a wellness plan that renews automatically and offers discounts but is not insurance.
How does Banfield support online veterinary care?
Banfield offers Vet Chat™, a 24/7 remote general pet care advice and triage support service for clients with Optimum Wellness Plans via their app.
Is Banfield Pet Hospital accessible for individuals with disabilities?
Yes, Banfield provides wheelchair accessible restrooms and welcomes all clients, including those from the LGBTQ community.
What nearby places can I visit before or after a visit to Banfield Pet Hospital?
You can visit nearby places such as Dynasty Chinese Restaurant for dining, The Vitamin Shoppe for health supplements, Dunkin' for coffee and snacks, and Baskin-Robbins for ice cream, all located close to Banfield Pet Hospital.
Are there pet care services near Banfield Pet Hospital besides veterinary care?
Yes, nearby you will find PetSmart Grooming for pet grooming needs and Halfway Home Rescue, an animal shelter providing community services.
How can nearby retail and service locations enhance my visit to Banfield Pet Hospital?
You can combine your pet's veterinary visit with stops at nearby retail spots such as North Haven Crossing shopping center, Sally Beauty for beauty products, or visit McDonald's for a quick meal, making the trip more convenient and enjoyable.