Brand Certified
Banfield Pet Hospital
3.5(219 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
419 Universal Dr N, North Haven, CT
06473, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(203) 234-1355
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - North Haven provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
3.5
219 reviews
5 stars
109
4 stars
25
3 stars
11
2 stars
15
1 star
59
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their caring and compassionate treatment of pets, highlighting their professionalism and kindness.
Appointment Issues
Numerous reviews mentioned difficulties in scheduling appointments, including long wait times and frequent cancellations.
Communication Problems
Customers expressed frustration with poor communication, including unreturned calls and lack of transparency regarding services and charges.
Mixed Experiences
While some customers had positive experiences, others reported serious concerns about care quality and staff professionalism, indicating inconsistency in service.
Pricing Concerns
Several reviews noted that while the pricing is perceived as affordable, the value for services rendered was questioned, especially regarding the wellness plans.
- RARita Acevedo5 days ago2.0It's a super nice place and the receptionists very friendly. Personally, I didn't like the doctor's service. I have a puppy for the first time and I had many doubts with which I stayed since she never returned to the room. You should look for personnel who are not running and are for one to feel satisfied with the service.
- LVLilly ValentinFeb 11, 20265.0Best care with the OWP is the way to go!
- YHYultanja “ToodiexBoodie” HoskieFeb 4, 20265.0The team was so pleasant and took good care of my baby!! They truly gave her senior care lol
- DRDasha RomerFeb 1, 20265.0Dr.Brocklehurst is the absolute best. My kitty loves having him as her doctor.
- JSJacqueline SmithJan 22, 20265.0Banfield is avery caring , animal hosipal. Great customer service. Very loving touch doing their business
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of services does Banfield Pet Hospital in North Haven offer?
Banfield Pet Hospital offers a range of services including preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter surgeries, end of life care, microchipping, and DNA testing.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services. However, during hospital hours, they can offer urgent care advice and referrals. For emergencies outside hospital hours, you should contact your local emergency hospital.
What are the operating hours of Banfield Pet Hospital in North Haven?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and on Sunday from 9:00 AM to 5:00 PM. It is closed on major holidays including Thanksgiving, Christmas, and New Year's Day.
Can I schedule an appointment with Banfield Pet Hospital online?
Yes, you can schedule an appointment online through their website or via their Banfield app available on iOS and Android.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides annual preventive care services such as exams, vaccines, diagnostics, nutrition consultations, and dental care. It is a wellness plan that renews automatically and offers discounts but is not insurance.
How does Banfield support online veterinary care?
Banfield offers Vet Chat™, a 24/7 remote general pet care advice and triage support service for clients with Optimum Wellness Plans via their app.
Is Banfield Pet Hospital accessible for individuals with disabilities?
Yes, Banfield provides wheelchair accessible restrooms and welcomes all clients, including those from the LGBTQ community.
What nearby places can I visit before or after a visit to Banfield Pet Hospital?
You can visit nearby places such as Dynasty Chinese Restaurant for dining, The Vitamin Shoppe for health supplements, Dunkin' for coffee and snacks, and Baskin-Robbins for ice cream, all located close to Banfield Pet Hospital.
Are there pet care services near Banfield Pet Hospital besides veterinary care?
Yes, nearby you will find PetSmart Grooming for pet grooming needs and Halfway Home Rescue, an animal shelter providing community services.
How can nearby retail and service locations enhance my visit to Banfield Pet Hospital?
You can combine your pet's veterinary visit with stops at nearby retail spots such as North Haven Crossing shopping center, Sally Beauty for beauty products, or visit McDonald's for a quick meal, making the trip more convenient and enjoyable.
Brand Certified Facts from Banfield Pet Hospital
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Certified March 01, 2026Yext Knowledge Graph
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