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Petco

4.2
(516 reviews)

Business Details

(860) 210-0478

About

Pet StorePet supply storePetco
Petco is your trusted pet store near you in New Milford. Visit your local Petco at 169 Danbury Rd for quality pet food, supplies, and essentials for dogs, cats, and other pets. This convenient pet supply store offers everything from everyday nutrition to toys and treats. If you’re searching for dog food near you or reliable pet supplies, our knowledgeable team is here to help you choose what’s right for your pet. This Petco location also offers Full-Service Grooming, Dog Training, Vaccination Clinic, Aquatics Department, making it a one-stop pet shop for products and services. Visit your New Milford Petco today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
169 Danbury Rd, New Milford, CT
06776-4385, United States

Hours

Reviews

4.2
516 reviews
5 stars
299
4 stars
124
3 stars
34
2 stars
15
1 star
44

What are people saying?

AI-generated from recent customer reviews

Staff Knowledge

Customers frequently praised the staff for being knowledgeable, helpful, and friendly, enhancing their shopping experience.

Grooming Issues

Several reviews highlighted significant problems with grooming services, including poor handling and unsatisfactory results, leading to customer dissatisfaction.

Inventory Concerns

Many customers expressed frustration with low stock levels and the inconsistency of available products, impacting their ability to find what they need.

Store Cleanliness

While some customers noted that the store was clean and well-organized, others reported issues with the care of in-store animals and overall cleanliness.

Customer Service

Overall, customer service was described as friendly and attentive, although there were instances of poor service and communication.
  • DL
    Darin Lupi
    Feb 14, 2026
    5.0
    Overall pretty clean and helpful staff
  • AV
    April Vega
    Feb 8, 2026
    1.0
    the way this location of petco treats the fish is genuinely disgusting. i came in months ago to purchase a fish that died on the way home, i came in and the cashier literally laughed at me which is insane. i decided to come in again today to buy some fish food because it was the closest place i could go to buy it. i walk past the betta fish and saw a fish with a extremely dirty cup with literal DUST on it. I decided i couldn’t leave a living thing in such conditions so i bought it and took it home. you can just tell when you walk into this establishment that the aura is so off. DO NOT come here unless you want to leave feeling bad for all the animals that are mistreated in this store. It’s honestly better to take the 20 minute ride down the road to the brookfield location. EDIT: went back today the employee that laughed at me is named brandon, my friend was speaking to him asking about ferrets and he scoffed at her when she asked if they had any.
  • AD
    andrea dener
    Jan 26, 2026
    5.0
    The employees at this Petco are SO NICE, SO KNOWLEDGEABLE, AND SO HELPFUL! I left the store feeling really pleased with my experience, which is so not the case these days in most other stores! The Managers must be doing everything right because it was a really good vibe in the store and shopping experience overall.
  • AN
    Ari Najman
    Jan 20, 2026
    5.0
    Had a lovely visit the other day to get supplies for my fish and small critters, and Will (not sure of last name?) specifically was so helpful! As someone who values the proper care and understanding of pets, I'm so glad that there is staff that is knowledgeable like Will. Found what I needed quickly and he was very kind! Obviously I didn't get to meet everyone, but if the other staff of this store are at all like him, I will be coming back. Interactions with my cashier were also kind, attentive, and quick. Thanks so much!
  • MC
    Martin J Coffey
    Jan 6, 2026
    5.0
    Good prices fast shipping. Or order online pick up , fast and easy.

Frequently Asked Questions About Petco

Does the Petco New Milford location have a vet hospital?

No, Petco New Milford does not have a full-service vet hospital.

Does Petco New Milford offer vaccinations?

Yes, Petco New Milford provides vaccinations.

Brand Certified Facts from Petco

Petco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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