Business Details
About
Pet Boarding ServicePet Day CarePet Groomer
Bark Avenue Pet House provides dog daycare, cat and dog boarding, pet grooming, and pet transportation services to New Haven County and the surrounding cities.
Location
Hours
Reviews
4.6
130 reviews
5 stars
111
4 stars
7
3 stars0
2 stars
2
1 star
10
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their professionalism, friendliness, and genuine love for the animals, noting that their pets were well cared for.
Facility Quality
The facility is frequently described as clean, well-maintained, and accommodating, with features like live cameras for pet owners to check in on their pets.
Mixed Boarding Experiences
While daycare services received high marks, several reviews highlighted negative experiences with boarding, including lack of communication and incidents of injury.
Customer Loyalty
Numerous long-term customers expressed strong loyalty to Bark Avenue, often mentioning that their pets are excited to visit and receive excellent care.
- HRHannah RDec 4, 20255.0My pup has been coming here for 1.5 years now. I never have to wonder if she is enjoying herself or not, because she is always so excited to go and drags me inside every time. Anytime she sees the employees out around down she is so excited to see them. There’s no doubt your dog will have a blast here and will be cared for. Bonus is their hours are fantastic!
- TFTahir FaridSep 16, 20255.0Mary Beth was great with the dogs very professional and just amazing. Bring your pet here if you want to be a happy customer!!!
- RARyan AttarSep 3, 20255.0Watched my bengal cat, Steve, for a month. They were great! Steve seems to have been really loved. Thanks Bark Avenue!
- JFJoan FeeleyAug 5, 20255.0The staff members LOVE the pups and my dog LOVES going there! So glad we found Bark Ave for our Jack!!
- JJjustin505kAug 4, 20252.0While this facility may offer good daycare services, I do not recommend boarding your dog here. During our pet’s 3-night stay, the video cameras were down the entire time, which left us without any visibility or peace of mind. When we picked up our small Maltese, it was immediately clear she had not eaten her food and appeared extremely distressed — as though she had spent most of the time confined and alone. She showed no signs of having been calmed, comforted, or cared for properly. We’re currently trying to console her, and it’s heartbreaking to see her like this. To add they gave us no report , or anything of her status when we picked her up during the 3 days.
Frequently Asked Questions About Bark Avenue Pet House
How do I enroll My dog in daycare?
In order to sign new dogs up for daycare or boarding, simply fill out our enrollment form. Once we receive your form, we will send you a confirmation email with information on how to get started. Please note that we also require a copy of every dog's town license. We look forward to having your pet at our dog daycare!
What vet records do you require?
We require up to date records of your dog's Rabies, Distemper, and Bordetella vaccinations along with a NEGATIVE fecal exam result from within the past year. For cats we require up to dates Rabies.
How old does my dog have to be to come play?
Puppies must be at least 8 weeks of age to join our program.
Can I come and see the facility?
Yes, we welcome you to come and tour the facility via the security cameras located in our main office. Please call our office to arrange a tour in advance. Please leave your dog at home during your tour. They will not be allowed in the facility.
Do you offer second-dog discounts?
No, we do not offer discounts for any additional dogs from the same family, as we are a resort-style facility, providing all-day supervision and structured play to each and every individual dog, rather than isolating siblings from the group. Every dog will be able to enjoy the same experience while under our care.
Do the dogs really sleep through the night?
At night, Bark Avenue transforms into a peaceful oasis designed for rest and relaxation. We have soft beds and ambient music playing throughout the building. Some dogs may not want playtime to be over when the lights go out, so these dogs will be placed in kennels overnight for their safety.
Can I bring raw/refrigerated food?
You may bring any type of refrigerated or frozen food for your pets stay. We have refrigerators and freezers for storage.
Can I pack treats for my pet's stay?
If your dog is boarding, you may include treats in your pet's individually packaged meals. Treats that are not included in the bagged meals will not be given.
Are personal items allowed in the play pens?
For everyone's safety, NO personal items such as toys or bedding are allowed into the facility.
How do I enroll my dog in daycare at Bark Avenue Pet House?
Fill out the enrollment form on their website and provide a copy of your dog's town license. You'll receive a confirmation email with further instructions.
What vaccination records are required for my pet to use the services?
Dogs need up-to-date Rabies, Distemper, Bordetella vaccinations, and a negative fecal exam within the past year. Cats require up-to-date Rabies vaccination.
What are the age requirements for dogs to attend daycare?
Puppies must be at least 8 weeks old to join the daycare program.
Can I tour the Bark Avenue Pet House facility before enrolling my pet?
Yes, tours can be arranged in advance through a call to the office. Tours are conducted via security cameras, and pets are not allowed during the visit.
Are there any discounts for bringing multiple dogs from the same family?
No, each dog receives individual care with all-day supervision and structured play, so no second-dog discounts are offered.
What are the boarding amenities for dogs at night?
At night, the facility becomes a peaceful oasis with soft beds and ambient music. Some dogs may be placed in kennels overnight for safety.
Can I bring refrigerated or raw food for my pet's stay?
Yes, you may bring refrigerated or frozen food. Bark Avenue provides refrigerators and freezers for storage.
Are personal items like toys or bedding allowed in play pens?
No personal items are allowed in the play pens for everyone's safety.
What are the business hours of Bark Avenue Pet House?
Open Monday to Friday from 7:00 AM to 7:00 PM, and Saturday to Sunday from 8:00 AM to 5:00 PM. After-hours visits are by appointment only.
Which nearby places can I visit before or after dropping my pet at Bark Avenue Pet House?
You might check out nearby shops like Miss Dallas' Shop for gifts or Little Scientists for educational activities. If your car needs servicing, Rogers Auto and Towing and CIP Motorsports are nearby options.