Petco

4.4
820 reviews

About

Pet StorePet supply store
Visit your Middletown Pet Store located at 816 Washington St. for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
816 Washington St, Middletown, CT
06457, United States

Hours

Reviews

4.4
803 reviews
5 stars
512
4 stars
173
3 stars
61
2 stars
25
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, noting their professionalism and willingness to assist.

Grooming Services

Grooming services received positive feedback, with specific mentions of skilled groomers and happy pets after their appointments.

Store Cleanliness

The store is generally reported as clean and well-maintained, although some customers noted inconsistencies in cleanliness.

Product Availability

Several reviews highlighted issues with stock availability, with customers expressing frustration over out-of-stock items and pricing discrepancies.

Mixed Experiences

While many customers had positive experiences, some reported negative interactions with staff, particularly regarding service quality and professionalism.
  • SW
    Sharon Wolff
    3 days ago
    5.0
    I called in a frenzy...my dog had a small cut on her ear that was bleeding profusely. The lady that helped me was extremely helpful and friendly.
  • AD
    Adam Daigle
    3 days ago
    5.0
    Great experience. Couldn't find what we were looking for. An employee helped right away
  • CC
    Christine
    Nov 15, 2025
    1.0
    Don't bother using vecto. So disorganized on a Saturday No one told me there were two separate lines. One to check in? I had a 9 50 am appointment. At 10 10 10 am I was told to go to the back of the line and check in. Keep in mind there are options to check in on your phone. Which I did. I texted that I had arrived. Vetco staff are rude. Don't acknowledge a person feeling upset and inconvenienced.
  • CP
    CATHERINE Peters
    Nov 14, 2025
    5.0
    I love my Petco. There is a worker there that's Always so inviting when you walk in! She's a sweetheart!
  • LG
    Lindsey Gioella
    Nov 3, 2025
    5.0
    Always a pleasant experience at the Middletown Petco location! The staff is always friendly and the store is clean. My girl always has a good time when she comes shopping with me.

Frequently Asked Questions About Petco

Does the Petco Middletown location have a vet hospital?

No, Petco Middletown does not have a full-service vet hospital.

Does Petco Middletown offer vaccinations?

Yes, Petco Middletown provides vaccinations.