Petco

4.3
430 reviews

About

Pet StorePet supply store
Visit your Glastonbury Pet Store located at 13 Welles St. for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
13 Welles St, Glastonbury, CT
06033-2047, United States

Hours

Reviews

4.3
421 reviews
5 stars
269
4 stars
87
3 stars
24
2 stars
13
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Zach, Liz, and Anthony.

Grooming Services

Grooming experiences were mixed; while some customers reported excellent grooming services, others expressed dissatisfaction with the quality and communication.

Product Selection

Customers appreciated the wide variety of pet products available, including food, toys, and live animals, although some noted issues with stock accuracy.

Store Environment

The store was generally described as clean and well-organized, contributing to a positive shopping experience.

Appointment Issues

Several reviews highlighted frustrations with scheduling and appointment management, particularly in the grooming department.
  • CB
    Christine B
    Nov 9, 2025
    5.0
    I've never been to a business with so many nice, helpful employees. It's actually shocking how friendly and kind the staff is because you don't really come across that these days. Keep up the great work everyone!
  • CH
    Chris Huebner
    Nov 7, 2025
    1.0
    Go here for grooming and for training. Nobody is better than Lindy! Unfortunately when the good employees aren't around, this place should be avoided. 75% of the time I'm in there, there's nobody around to help, half the shelves are empty, and I end up waiting at the register for 10 minutes trying to get somebody's attention. I can walk here from where I live, but I'd rather drive somewhere else from now on.
  • KL
    Kimberly Lawrence
    Nov 3, 2025
    5.0
    Customer service was great!
  • YW
    Yvonne Webber
    Oct 25, 2025
    5.0
    Grooming was exactly what I wanted.
  • RG
    Rachel Gritzuk
    Oct 24, 2025
    5.0
    The staff were excellent and very knowledgeable and helpful

Frequently Asked Questions About Petco

Does the Petco Glastonbury location have a vet hospital?

No, Petco Glastonbury does not have a full-service vet hospital.

Does Petco Glastonbury offer vaccinations?

Yes, Petco Glastonbury provides vaccinations.