Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Glastonbury provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.9
276 reviews
5 stars
170
4 stars
26
3 stars
10
2 stars
10
1 star
60
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Feedback indicates a significant divide in staff professionalism, with some customers praising the caring nature of the veterinary team while others report rude and dismissive behavior from front desk staff.
Customer Service
Numerous reviews highlight poor customer service experiences, including long wait times, unhelpful responses, and issues with appointment scheduling.
Care Quality
While some customers appreciate the compassionate care provided to their pets, others express concerns about the quality of care and communication regarding treatment options.
Facility Cleanliness
Several reviews mention unsanitary conditions in exam rooms, raising concerns about the overall cleanliness of the facility.
Communication Issues
Customers frequently report a lack of effective communication regarding appointments, treatment plans, and billing, leading to frustration and dissatisfaction.
- MPMonae PerrierDec 25, 20255.0Banfield does an amazing job explaining all the details of every care plan and really take their time with your pets like family
- AMAkela MullinsDec 16, 20251.0I had a deeply disturbing experience with this Banfield location and feel compelled to warn other pet owners. I was hung up on multiple times while calling in an active crisis. At the time, I was homeless, living in my car with no gas. My cat’s medication had been left at the home of someone I had to get a restraining order against, and I was calling to have the prescription transferred so my cat could continue receiving necessary medication. I left two messages before receiving a call back from a staff member who was rude, talked over me, and refused to listen. When I tried to explain the situation, she repeatedly interrupted me and said, “Well, if you didn’t pick it up….”When I asked her to stop talking and listen, she stated that a police report would be required and then hung up on me. This was the third time I was disconnected while seeking help during a crisis. Hanging up on a client requesting medication assistance is unacceptable. Compounding this, during a prior visit the veterinarian became visibly irritated when I did not administer my cat’s gabapentin correctly the first time. I had not been given clear or adequate instructions, yet I was met with attitude rather than guidance. A medical professional should educate, not shame, especially when prescribing medication for an animal. Hours later, the office manager attempted to call me back, but the damage was already done. Your phones are recorded, and this behavior reflects a serious lack of professionalism, compassion, and accountability. This location also appears to be poorly managed. On a separate visit, I waited over 20 minutes in line simply to drop off a urine sample while the office manager remained on a phone call instead of assisting waiting clients. To further confirm this is a pattern, when I later visited the Southington Banfield location, another client called requesting to transfer their pet out of this Glastonbury office due to unanswered phones and rude staff. This location either needs complete staff restructuring or closure. Veterinary care requires competence, compassion, and reliability, especially in urgent situations. None of that was demonstrated here.
- EOEva OrellanaDec 16, 20251.0My appointment was for 12 o’clock, they put me in a private room to wait for the vet to just check my cat after surgery. I sat alone in that room with no checkup for an hour, as i proceeded to walk out nobody said anything to me. I will not be returning to this location.
- FRFay RiceDec 4, 20255.0Fast easy check in and out staff always answers my very happy
- SBSandra BresciaNov 25, 20255.0The front and back staff are amazing. I feel like I'm going to a family's house
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours of Banfield Pet Hospital in Glastonbury?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and on Sundays from 9:00 AM to 5:00 PM.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice, and they can provide referrals if necessary. For emergencies during non-hospital hours, please contact your local emergency hospital.
What primary services does Banfield Pet Hospital provide?
They offer preventive care, vaccinations, dental and surgical care, microchipping, parasite control, nutrition advice, DNA testing, spay/neuter, and end-of-life care.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, screenings, nutrition consultations, and dental care with automatic yearly renewal. It is not insurance but includes discounts on treatment for abnormal conditions.
Can I get veterinary care online through Banfield?
Yes, Banfield clients with Optimum Wellness Plans can access 24/7 remote pet care advice and triage via Vet Chat™ on the Banfield app.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via their website or through the Banfield app. Visit their appointment page or use the featured link to set up your visit.
Are appointments required to visit Banfield Pet Hospital?
Yes, Banfield Pet Hospital requires appointments for veterinary services.
What nearby pet-related stores can I visit around Banfield Pet Hospital in Glastonbury?
Near Banfield, you can visit The Puppy Palace, a pet store, which is convenient for pet supplies before or after your veterinary appointment.
What dining options are available near Banfield Pet Hospital?
Nearby dining includes Chick-fil-A, Jersey Mike's Subs, PizzaPie Glastonbury, Five Guys, Fresh Monkee, Pond House Grille, and The Colonnade Banquet & Conference Center for various cuisines and quick meals.
Are there wellness or spa services close to Banfield Pet Hospital?
Yes, options include April & Co., lulu wax, Luli Nail Salon, Restore Hyper Wellness, Glo Face & Body Skincare Services, and Alternatives 4 Health - Massage Therapy for relaxation and wellness.