Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Glastonbury provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.9
271 reviews
5 stars
167
4 stars
26
3 stars
10
2 stars
10
1 star
58
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Feedback is mixed regarding staff behavior; while some customers praise the kindness and compassion of the veterinary team, others report rude and dismissive behavior from front desk staff.
Quality of Care
Many customers express satisfaction with the quality of veterinary care provided, highlighting thoroughness and compassion, though some report concerns about misdiagnoses and unnecessary treatments.
Customer Service
Numerous reviews indicate significant issues with customer service, including long wait times, poor communication, and difficulties in scheduling appointments.
Wellness Plan Concerns
Several customers feel that the wellness plan is not worth the cost, citing issues with billing and the perceived focus on profit over pet care.
Facility Experience
While some reviews mention a clean and organized facility, others report frustrations with the appointment process and the inability to accompany pets during examinations.
- MBMary-Ann Bergeron5 days ago5.0Dr Bradley is a wonderful vet. So patience and understanding.
- ASAntoinette Salpietro6 days ago1.0I just brought my pet here bc I was thinking about transferring my pets. Omg, it was disgusting, the exam room looked as if it hadn’t been cleaned in many, many months. I’ll keep looking
- OKOlivia KwasniewskiNov 11, 20255.0I recently adopted my first puppy, and was so nervous as to how the vet process worked for a puppy and how expensive it was going to be. The manager Desira was so beyond calming and helpful and has made our puppy Coco, feel so loved for. Great staff, location, and manager.
- BGBrendan GarciaOct 29, 20251.0The front desk receptionist was extremely rude! I felt very uncomfortable and I’m pretty sure I had to be with my color of skin. This is a very unpleasant place to go to.
- RZRebecca ZuraitisOct 15, 20255.0I brought my French Bulldog, Mars, to Banfield Pet Hospital in Glastonbury, and I honestly can’t say enough good things about this team. From the moment we walked in, everyone was so kind, compassionate, and patient — you can tell they truly love what they do. On our first visit, we saw Dr. Guerrera, who was absolutely amazing. She made sure Mars got everything he needed to start feeling like himself again. Today, we saw Dr. Bradley, and she was just as wonderful — so kind, so thorough, and took the time to explain everything over the phone in detail. She made me feel like she truly cared about Mars and was treating him as if he were her own dog. As a nurse and a dog mom, that meant a lot to me. I also have to give a huge shoutout to the vet tech who helped us the Sunday we came in — if you’re the one with the all-white blind pittie, I’m talking about YOU!! 😀 You were incredible. You made me feel completely comfortable handing Mars over, and you could just see how much you love your job. You were also the one who told me about the Wellness Plan, which I wish I’d known about sooner! Last year, I brought my other dog, Luna, to the Plainville location and was told they couldn’t enroll her on the plan because she was sick — which turned out to be incorrect. That visit ended up costing us so much money. I honestly believe if I had gone to the Glastonbury team back then, the experience would have been completely different. They’re so much more informative, caring, and genuinely invested in both pets and owners. Even though Mars isn’t 100% healed yet, I have no doubt this amazing team will get him there soon. They’ve been attentive, compassionate, and so easy to trust. For around $300, Mars walked out with antibiotics, eye drops, probiotics, and anti-nausea meds — and now with the $60/month Wellness Plan, we’re covered for vaccines and so much more. I can’t recommend the Glastonbury Banfield Pet Hospital enough. They treat your pets like family, and that kind of care is truly priceless. 🐾❤️
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours of Banfield Pet Hospital in Glastonbury?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and on Sundays from 9:00 AM to 5:00 PM.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice, and they can provide referrals if necessary. For emergencies during non-hospital hours, please contact your local emergency hospital.
What primary services does Banfield Pet Hospital provide?
They offer preventive care, vaccinations, dental and surgical care, microchipping, parasite control, nutrition advice, DNA testing, spay/neuter, and end-of-life care.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, screenings, nutrition consultations, and dental care with automatic yearly renewal. It is not insurance but includes discounts on treatment for abnormal conditions.
Can I get veterinary care online through Banfield?
Yes, Banfield clients with Optimum Wellness Plans can access 24/7 remote pet care advice and triage via Vet Chat™ on the Banfield app.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via their website or through the Banfield app. Visit their appointment page or use the featured link to set up your visit.
Are appointments required to visit Banfield Pet Hospital?
Yes, Banfield Pet Hospital requires appointments for veterinary services.
What nearby pet-related stores can I visit around Banfield Pet Hospital in Glastonbury?
Near Banfield, you can visit The Puppy Palace, a pet store, which is convenient for pet supplies before or after your veterinary appointment.
What dining options are available near Banfield Pet Hospital?
Nearby dining includes Chick-fil-A, Jersey Mike's Subs, PizzaPie Glastonbury, Five Guys, Fresh Monkee, Pond House Grille, and The Colonnade Banquet & Conference Center for various cuisines and quick meals.
Are there wellness or spa services close to Banfield Pet Hospital?
Yes, options include April & Co., lulu wax, Luli Nail Salon, Restore Hyper Wellness, Glo Face & Body Skincare Services, and Alternatives 4 Health - Massage Therapy for relaxation and wellness.