Caring Hands Veterinary Hospital (CHVH)

Reviews

• KL

  kerry l

  2 days ago
  2.0
  Another local vet lost to the private equity world. They’ll make you wait a week to get in even though you tell them you know your dogs growing cancer. When your appointment finally comes they’ll request you to reschedule because the doctors running an hour behind (even though you called every day for a week trying to get in earlier). Then you’ll wait another 12 days for someone to email you pathology results to confirm it is actually cancer. 20 days after your first call to them about this issue, when your dogs mass has grown significantly- they’ll send you home with a mislabeled prescription and you’ll accidentally drug your own dog because you trusted your vet. Then your vet/ the medical director will email you when you voice your concerns to let you know that she is very busy now that they’ve sold their soul to a private equity company and their ratio of doctors to patients is unmanageable. And truthfully, I would give negative stars if I could for the rudest, most unprofessional receptionist Cassandra (spelling?) alone. I was looking for a local vet to build a relationship with but this has turned into another turn & churn place. 👎🏻
• TT

  Teresa

  Nov 9, 2025
  1.0
  I want to share my experience with Caring Hands Veterinary Hospital (13741 Colorado Blvd, Thornton, CO) this past August 2025. Decades ago, I used them as my vet clinic, but they became too high in cost than other offices closer to me. It took me a long time to contemplate how I wanted to approach the unethical business practices happening at this business. On August 13, 2025, I contacted them about euthanasia for Noel, my almost 18-year-old kitty. At the time, Noel's health went down rapidly in a matter of 2 days. On that day, I made the difficult decision to have her humanely euthanized. I made a call to my established veterinary office and they were unable to schedule an appointment that day so I made calls to several vet offices looking for available appointments, but also getting price quotes, since we all need to be price conscious during these difficult times. Even though, Caring Hands Veterinary Hospital was priced higher, I chose to use their services. WHAT A MISTAKE! A friend and I were placed in a room after standing in their lobby for an extended amount of time after we arrived. In the room, while we waited to have the vet euthanize Noel, the vet tech managed the financial part of the transaction - IN THE EXAMINATION ROOM! My friend and I were crying our eyes out while I held on to Noel tightly for the last time and the amount charged was significantly HIGHER than what I was quoted on the phone. I wasn't in a position to leave and go to another clinic close by or the emergency vet hospital. Noel wasn't doing well, and I didn't want her to suffer. I value transparency and integrity in veterinary care, and I was disappointed to encounter price gouging or, at the very least, a failure to honor a clearly communicated quote. A week later or so, I called and spoke to the office manager and explained the situation. I requested a refund to match the quoted price, and she was unreasonable about the situation. She acknowledged that a new employee provided the quote but was unwilling to honor it. She even told me the new employee would be disciplined because of the error. At that point, I mentioned perhaps coaching was a better choice. This experience left me feeling misled and financially strained, especially since I made decisions based on the information provided to me. I was very deliberate when I obtained and documented the quotes. I had each office's quotes written down giving a notebook page to each one I called. I asked the same questions to each office to make sure I had an accurate picture of what to expect before making the decision on what clinic to use. The total price they charged was $655.50 which included euthanasia, cremation with her ashes returned and the cremation urn. These charges were approximately $100 higher than originally quoted. Given my experience and what I feel was an exploitation of my grief, I would NEVER consider using Caring Hands Veterinary Hospital again. **UPDATE** - The Office Manager emailed and called me today (November 10th) offering me a full refund. I wonder why it had to come to this? It's sad that these small community businesses are being bought by these uncaring corporate businesses.
• RH

  Rachel Harris

  Nov 5, 2025
  5.0
  As a dog professional I have very high standards when it comes to vet care and caring hands always meets those standards. The doctors are great but the real stand out for me is the vet techs. They are always so patient, efficient and willing to do what it takes to help my dogs feel comfortable! Keep up the great work
• CS

  Chloe Snyder

  Oct 4, 2025
  5.0
  Love this vet and boarding! I use it now as a primary vet for all my animals after such a good boarding experience. The boarding manager, K, was so kind and considerate to my large dogs, even though one struggles with reactivity to men! Everyone, especially K, took such care of them and I just appreciate it so much! (I even got some photos they sent to me while on vacation!) Anyways they’ve got great staff in boarding and in the vet clinic, it’s clean, they are quick about service and I am happy with every interaction I’ve had! Recommend!
• WS

  William Sharp

  Sep 30, 2025
  5.0
  As a first time client, I was pleased with the warm welcome I received. They took care of my cats and I was in and out quickly, as desired.

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