Banfield Pet Hospital

4.2
409 reviews
man with a dog

About

VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Keeping pets and people safe is our top priority. COVID-19 may affect hospital hours, scheduling and services at some locations. Please know we are doing our best to minimize any inconvenience and thank you for bearing with us — please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian 24/7 via Vet Chat™ through the Banfield app for general pet care advice and triage support.

Details

  • Requires appointmentAvailable

Location

Banfield Pet Hospital
10600 Melody Dr, Northglenn, CO
80234, United States

Hours

Reviews

4.2
409 reviews
5 stars
283
4 stars
49
3 stars
15
2 stars
14
1 star
48

What are people saying?

AI-generated from recent customer reviews

Staff Professionalism

Several reviews highlighted issues with staff professionalism, particularly mentioning rudeness and unhelpfulness from certain employees.

Quality of Care

Many customers praised the quality of care provided by the veterinarians and staff, noting their attentiveness and compassion towards pets.

Appointment Issues

Numerous complaints were made regarding appointment scheduling problems, including being told appointments were not booked or having to wait excessively for care.

Pricing Concerns

Customers expressed dissatisfaction with pricing, feeling that services were overpriced and that there were unexpected charges.

Positive Experiences

Despite the negative feedback, many customers shared positive experiences, particularly with specific veterinarians and the overall care their pets received.
  • CC
    Cassie
    Dec 17, 2025
    1.0
    Was overcharged for medicine that made my cat so high I took him to the er. There records were so bad they couldn't tell me when they gave him the meds or how much until the er called them. Get pet insurance and go to anywhere else. I am so done with banfield.
  • PP
    Paulette Pacheco
    Dec 16, 2025
    5.0
    BanfieldPetHosp is a great place to take your animals for their care! The staff is wonderful and always helpful!!!!
  • BK
    Brenda Kraft
    Dec 3, 2025
    5.0
    The care team was knowledgeable in the ability to ease our dogs anxiety, and aggressiveness he has. Very patient with him.
  • JZ
    J Z
    Nov 2, 2025
    1.0
    Don’t go here they take appointments and don’t even book them and lady named faith is rude told me “ if I was so worried about my dog go take him to a emergency vet”
  • SB
    Shayleen Benson
    Oct 27, 2025
    5.0
    I had the most amazing vet experience I have ever had. My Grady is A shelter dog with extreme body sensitivity, and Leslie went above and beyond to make sure that Grady was comfortable. She gave him all the treats put a fan in the room with the calming mist and bird noises. It was absolutely fantastic. The Dr. We had made us feel so comfortable. They were so welcoming. It was a wonderful experience. Thank you Leslie!!!!

Frequently Asked Questions About Banfield Pet Hospital

Does Banfield provide emergency care services?

No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.

Can I get veterinary care online?

To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.