Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Monument provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.3
182 reviews
5 stars
135
4 stars
19
3 stars2
2 stars
6
1 star
20
What are people saying?
AI-generated from recent customer reviews
Staff Competence
While many customers praised the veterinarians and techs for their compassion and knowledge, several reviews highlighted issues with front desk staff and management training.
Customer Service
Feedback indicates a mix of experiences; some customers reported excellent service and care, while others faced poor communication and unprofessional behavior from the front desk.
Wellness Plans
Numerous reviews criticized the wellness plans as being misleading and difficult to cancel, with some customers feeling pressured into unnecessary services.
Pet Care Quality
Overall, many customers expressed satisfaction with the quality of pet care provided, noting the attentiveness and thoroughness of the veterinary staff.
Pricing Concerns
Several reviews mentioned high costs and upselling practices, leading to dissatisfaction regarding the value of services received.
- TSTracy SchroederOct 29, 20251.0Awful experience including the lack of training the front staff and vets provide. Manager could use some management training herself. Very disappointed that your office took my money on the heart worm test and provided a year prescription that you will not honor and ship my remaining heart worm medicine to another state, when this is why i came to your location. Your organzation makes me sick that you took my money allowed me to trust you and now your put terms and conditions on medicine that I never was advise of..... your a bunch of liars. By the way to the woman manager I talked to... TRAIN YOUR STAFF YOUR A HORRIBLE MANAGER TO TAKE MY MONEY AND NOT FULFILL YOUR PROMISE IN YOUR ORGANZATION... Will be reporting this to the BBB.
- CAChris AbeytaOct 3, 20255.0These people are always so nice and they love our doggy and take good care of her.
- JNJK NelsonSep 10, 20255.0They were compassionate and got me in quickly. I have always had good experiences at this Banfield.
- MNMiShelly NJul 20, 20255.0Great customer service and excellent pet care.
- ALAlexey LutkovJul 12, 20251.0People, don’t take their plans! It’s completely rip off! They didn’t disclose me the whole plan and didn’t show the contract. They only provided me to sign electronically and claimed that you can cancel their plan at anytime. It’s interesting how stuff can sell you their plans and activate but they can’t cancel. Maybe the stuff people don’t know whats the plan is about.So you have to call somewhere.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pet care services does Banfield Pet Hospital in Monument provide?
Banfield Pet Hospital offers a range of services including preventive care, vaccinations, dental care, parasite control, spay/neuter, microchipping, nutrition advice, DNA testing, and end-of-life care.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, they can provide urgent care advice during hospital hours and referrals to emergency hospitals if needed.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans are annual preventive care plans that include exams, vaccines, early screening diagnostics, nutritional consultations, dental care, and more. They automatically renew yearly unless paid in full.
How can I pay for an Optimum Wellness Plan at Banfield?
You can pay monthly through automatic withdrawals or credit card charges, or pay in full at enrollment for easier budgeting of your pet's essential care.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you visit with your pet, drop-off appointments with phone updates, and virtual visits for Optimum Wellness Plan clients.
What are the operating hours for Banfield Pet Hospital in Monument?
The hospital is open Monday to Friday from 8:30 AM to 5:30 PM, Saturday from 8:30 AM to 4:30 PM, and is closed on Sundays and major holidays.
How can I schedule an appointment with Banfield Pet Hospital?
You can schedule appointments online via their website or through the Banfield mobile app available on iOS and Android platforms.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required for visits to ensure personalized care and scheduling efficiency.
What nearby pet-related stores are close to Banfield Pet Hospital in Monument?
PetSmart, a pet store and services provider, is located nearby and can be convenient for purchasing pet supplies before or after your visit to Banfield.
What dining options are near Banfield Pet Hospital for visitors?
Nearby dining includes Fuji Mt Hibachi & Sushi, Fuji Mountain sushi and Japanese restaurants, Big City Burrito for Mexican food, and Pizza Hut for fast food and pizza.
Are there personal care services near Banfield Pet Hospital?
Yes, nearby options include Sport Clips Haircuts of Monument for haircuts, Tan Your Hide salons for tanning, and Seven Star Nail & Spa for nail services.