Petco

4.2
764 reviews

About

Pet StorePet supply store
Visit your Montrose Pet Store located at 3421 Rio Grande for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
3421 S Rio Grande Ave A, Montrose, CO
81401, United States

Hours

Reviews

4.2
757 reviews
5 stars
419
4 stars
185
3 stars
72
2 stars
21
1 star
60

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the staff for being friendly, helpful, and knowledgeable, although some reported instances of rudeness.

Store Condition

Numerous reviews highlighted issues with cleanliness and organization, including cluttered aisles and dirty fish tanks.

Product Availability

Customers frequently noted that the store was poorly stocked, with empty shelves and limited selection of items.

Customer Service

While some customers had positive experiences with service, others reported frustrating interactions, particularly regarding pricing discrepancies and management behavior.

Grooming Issues

Several reviews mentioned problems with the grooming department, including overbooking and poor treatment of pets.
  • AS
    Ashley Shupp
    Nov 4, 2025
    5.0
    Amazing customer service. We took our ranch dog who has never been groomed before. She looked like an entirely new dog, pricing was so affordable. Staff were so kind and caring. Thank you 🙏🏽
  • BW
    Brad Wallis
    Oct 18, 2025
    5.0
    Good stock, great service!
  • GW
    George Wright
    Oct 9, 2025
    5.0
    Best place for all your pet needs! 🙂
  • DG
    Dick Gray
    Sep 18, 2025
    5.0
    It was a pleasure to shop here.
  • JT
    Jodi Teal
    Sep 8, 2025
    1.0
    I went in this morning. Had 2 people go in before me. 10 min earlier than they open. I was approached by a clerk saying that they don’t open for 10 minutes so I got my worms and I waited around five minutes. I was ready to go to pay and another gal had confronted me and said that they don’t open until nine. You’re talking five minutes so she assumed to argue with me about them not being open until nine and I said well your doors are open. You should have a sign on the door. She said well I guess we’re just gonna have to start locking them like I guess you must I was like but five minutes is five minutes. You could’ve made a sale She refused to serve me so I left, now. I’m leaving this review. The store is always cluttered product on the floor shelves empty it smells horrific in there. Fish tanks are always dirty. I feel sorry for the animals. I go in and I buy mealworms or superworms for my lizard. They’re either half rotten dead and they want $26 for 50 worms after today, I will not be back. I will go online and I will buy them there not at Petco from somebody that actually has a business. If this was my shop, I would be appalled by my employees my shop when I owned it and if people came in five minutes early, I still serve them. It’s called good customer service service.

Frequently Asked Questions About Petco

Does the Petco Montrose location have a vet hospital?

Yes, Petco Montrose has a full-service vet hospital.

Does Petco Montrose offer vaccinations?

Yes, Petco Montrose provides vaccinations.