Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Longmont provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.0
201 reviews
5 stars
129
4 stars
21
3 stars
10
2 stars2
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praise the friendly and caring staff, others report rude interactions and poor communication.
Care Quality
Many customers appreciate the quality of care provided to their pets, noting the compassion and expertise of the veterinarians and technicians.
Wellness Plan Issues
Numerous reviews express dissatisfaction with the wellness plan, citing hidden fees, difficulties in cancellation, and perceived lack of value.
Communication Problems
Several customers reported issues with communication, including unclear instructions regarding medications and lack of follow-up on test results.
Mixed Experiences
While some customers have had positive experiences, others report significant dissatisfaction, particularly regarding the handling of appointments and treatment plans.
- MSMariko SNov 6, 20255.0I loved that this was separate from PetSmart. It made it easier and calmer environment with less distractions. I took my 1 yr old dog in and everyone we met and had contact with were friendly and patient answering all questions I had and giving resources as well. Definitely recommend.
- MLMarta LOct 18, 20254.0* Banfield Hospital was very helpful after receiving the complaint. They examinated my kitten for free and replaced her medications at no charge. Also the vet I had appointemnt with was very caring and informative. I brought my kitten to Banfield for a URI and was prescribed Clavamox. The box clearly says “Refrigeration Required,” but Banfield’s sticker partially covered it, and the vet never mentioned it at all. They seemed in a big rush, barely explained anything, and we left more confused than when we arrived. Because of this, we stored and used the antibiotic at room temperature for five days, making it ineffective. I’ve never experienced such careless communication from a veterinary clinic. When it comes to animal health, attention to detail and proper guidance are non-negotiable, this was unacceptable.
- CDChris DavidoffOct 18, 20254.0edit: We worked with the pet hospital and they were kind and remediated the situation. We were of course upset but I am happy they wanted to make the situation right. Thank you for the support! original review: I can't believe this place. Not only did they never take our kitten out of her carry case except behind closed doors, they gave us an antibiotic medicine without proper instructions. We were told to give her the medicine twice a day. They put the prescription label OVER THE INSTRUCTIONS. We found out half way through, as the medicine's color was changing, that the medicine box says to REFRIGERATE. We felt bad about the service, and now we learned that they did not disclose and covered up crucial instructions vital to the health of our kitten. It also means her antibiotic treatment was stopped part way through, which exactly what you do not do. This place is absolutely unacceptable, unprofessional and you should not bring your loved pets here. edit: We just looked on our visit summary and found out they didn't give us a medicine listed either. Looks like a precautionary medicine for intestines so we didn't notice, but we paid for it, and was never made aware of it. I also want to note, that we were there for about 1.5 hours, in which the doctor came in at first for 5 minutes. We had to ask him back for more questions because they wanted to charge $300 for a test they did not explain, until we had to ask further about it ourselves
- MLmayra lopezOct 2, 20255.0Very friendly and loving to my dog.
- RFRichard FlowerSep 15, 20254.0For the most part, the staff have been friendly and proficient. I mostly use it for the annual exams and vaccines. The cost of the plan went up and inflation beating 12% over last year, so I hope it doesn't do it again next year.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Longmont offer?
Banfield Pet Hospital offers preventive care, nutrition advice, parasite control, vaccinations, dental, spay/neuter, end of life care, microchipping, and DNA testing for pets.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment via their website or by using the Banfield app available on iOS and Android platforms.
What are the operating hours of Banfield Pet Hospital in Longmont?
The hospital is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 8:00 AM to 4:00 PM. The hospital is closed on major holidays like Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency veterinary services?
No, Banfield does not provide emergency care but can offer urgent care advice during hospital hours and refer you to specialty providers or emergency hospitals as needed.
Can I get veterinary advice online from Banfield?
Yes, Banfield clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support through Vet Chat™ on the Banfield app.
What is an Optimum Wellness Plan at Banfield?
It is an annual preventive care plan including exams, vaccines, dental care, nutritional consultations, and early screening diagnostics, with automatic renewal each year unless paid in full during enrollment.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required to visit Banfield Pet Hospital.
Is Banfield Pet Hospital wheelchair accessible and inclusive?
Yes, the hospital has wheelchair accessible restrooms and is welcoming to the LGBTQ community.
What nearby dining options are available around Banfield Pet Hospital?
Nearby dining options include Village Inn, Culver's, Bad Daddy's Burger Bar, Pho Huong Viet (Vietnamese restaurant), and Bowl Izakaya (Asian restaurant and bar), offering a variety of meals before or after your visit.
What financial services are near Banfield Pet Hospital that might assist visitors?
Guaranty Bank and Trust Company, SouthState Bank, and Independent Financial ATM are close by, providing convenient banking options if needed during your visit.
Are there any nearby mobile phone stores or tech services near Banfield Pet Hospital?
Yes, nearby stores include Pela Case, Verizon, and Sprint Store, providing mobile phone and telecommunications services conveniently close to the hospital.