Banfield Pet Hospital

Reviews

• NM

  Nathan Marx

  Feb 19, 2026
  1.0
  If I could give zero stars, I would. My dog passed away from cancer in November 2025. I chose cremation, and his ashes were sent to this Banfield location in Littleton. During one of the hardest moments of my life, I called five separate times to ask if his ashes had arrived. Every time, I was told they had not received them. After three weeks, I went in person because something didn’t feel right. That’s when I was told the truth, the ashes had been in their facility for about two and a half weeks, and they had “misplaced” them. I cannot explain how upsetting and insensitive that was. This is not a paperwork issue or a minor delay. These are your pet’s remains. Families deserve basic care, accuracy, and respect during grief. Instead, I was repeatedly given incorrect information and left wondering where my dog was. On top of that, I canceled his wellness plan in October 2025 after being told his cancer was terminal. I paid the remaining balance I was told I owed, and I was told there would be one final charge of $83. After that, the plan was supposed to be canceled. It wasn’t. I continued being charged monthly because they didn’t cancel it, they set it to “non renewal.” When I contacted corporate, I was told they would not refund the last two months of charges because I didn’t call again to confirm the cancellation, even though I had already been told on October 19th that it was canceled. Between mishandling my dog’s ashes and continuing to bill me after cancellation, I have zero trust in this location or this company’s processes. In my experience, Banfield operates like a corporate billing system first, and a veterinary clinic second. Please don’t learn this lesson the hard way. Avoid Banfield, especially the Littleton location, and choose a local vet who will treat you and your pet with the care, respect, and accountability you deserve.
• NA

  N A

  Jan 15, 2026
  5.0
  I have been going to this Banfield location for a few years now and when it comes to trust and comfort as a client, Mady and Brian say it all. Both Mady and Brian know me and make me and my dog Riley feel important no matter what. They each offer a special personal touch with how they interact with me and they each never fall short of providing me with detailed information about Riley's care. When I have to leave Riley for the day, I know with them, he's in the best hands. They care and it shows. That goes for the rest of the staff at this location and I've experienced other locations and there is no comparison. I am lucky to have these individuals caring for my "nervous nelly" pup knowing he'll always be looked after. Thank you Mady, Brian and fellow staff for everything you do and the individuals you are. You each make what can be a difficult time a little easier on me and my baby boy Riley!
• TH

  Trish Harris

  Dec 31, 2025
  5.0
  I have only been coming to your place for the last maybe month. I feel everyone that I have had experience with. They are absolutely awesome people and very knowledgeable. My one puppy has diabetes. And they are helping me get through this in a manner and a language that I can understand and they have been so so helpful. Thank you so much. I look forward to seeing you guys when the time is needed. I don't want to be there if I don't need to be but thank you again so much. You're awesome
• MA

  Mike Austin

  Dec 10, 2025
  5.0
  We brought our almost 3 year old dog, JoyLin, in for a routine exam. She is always very nervous. The vet and her assistant were very kind and patient with her. The vet got right down on the cement floor and examined her. We worked together to complete a much needed nail trim.
• GS

  Gary Swain

  Sep 15, 2025
  5.0
  Dog treated. Good job.

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