Staff Friendliness
While many customers praised the staff for being friendly and helpful, there were several complaints about rudeness from specific employees, particularly in the dog wash area.
Product Selection
Customers appreciated the wide variety of pet products available, including specialty foods and treats, as well as the dog wash facilities.
Customer Service
Overall customer service received mixed reviews; some customers had positive experiences, while others reported feeling rushed or unwelcome.
Local Business Support
Many customers expressed their support for the locally owned nature of the store and preferred it over corporate chains.
Pricing Concerns
Some customers found prices to be higher than competitors, leading to dissatisfaction, especially regarding dog food.