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Banfield Pet Hospital

3.9
(319 reviews)

Business Details

160 Wadsworth Blvd, Lakewood, CO
80226, United States
(303) 231-9496
https://www.banfield.com

About

VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Lakewood provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.

Details

  • Requires appointmentAvailable

Location

Banfield Pet Hospital
160 Wadsworth Blvd, Lakewood, CO
80226, United States

Hours

Reviews

3.9
319 reviews
5 stars
190
4 stars
47
3 stars
14
2 stars
10
1 star
58

What are people saying?

AI-generated from recent customer reviews

Staff Compassion

Many customers praised the staff for their kindness and compassion, especially during difficult situations with their pets.

Customer Service Issues

Numerous reviews highlighted poor customer service, including unreturned calls, rude staff interactions, and issues with appointment confirmations.

Mixed Experiences

While some customers had positive experiences with care and treatment, others reported negligence and dissatisfaction with the quality of care.

Pricing Concerns

Several reviews mentioned dissatisfaction with pricing, including feeling pressured into wellness plans and unexpected charges.

Emergency Care Failures

Multiple customers expressed frustration over the lack of urgent care and responsiveness during emergencies.
  • TJ
    Toni Jarrell
    Feb 16, 2026
    5.0
    I called frantic hoping to get some help with my dog who unfortunately ended up having to be put down. I’m so grateful to everyone I encountered, From the office managers that helped calm me down and get my dog into the office, to the nurse who checked her in and was so thorough and kind. Lastly the doctor who so kindly explained our options, & was the one who was there when we said goodbye to our family member. Thank you all from the bottom of my heart.
  • HJ
    Heather Jiron
    Jan 14, 2026
    5.0
    I love it here very much good service and everyone is so sweet and wonderful take good care of your pets very good there like family they care for our pets and want them in good health
  • JV
    Julie Vega
    Jan 14, 2026
    5.0
    The staff is always so friendly and willing to take the time to make sure that my dog and my needs are met. I also love it to that the staff will sit on the floor and give Minnie some one on one time.
  • JW
    Jackie Walker
    Dec 23, 2025
    1.0
    I wish I didn’t have to give even one star just to be able to write this HORRIBLE review. To be clear: this was an accident, and the PetSmart groomer did not intentionally harm my puppy. Accidents can happen. What happened after the accident is what was truly horrific. My 7-lb puppy was injured during a grooming appointment and was actively bleeding and clearly needed stitches. She was scared, in pain, and bleeding — and the most shocking part is that the veterinarian office located in the SAME BUILDING refused to treat her or provide emergency Because of that refusal, the groomer was forced to put my bleeding puppy into a car and drive 15 minutes away to another facility while he continued to bleed. Those minutes were terrifying. No animal, especially one that small, should ever be denied immediate care after being injured on site. The lack of compassion, urgency, and basic humanity shown by the veterinarian office is appalling. When an animal is injured and actively bleeding, emergency care should not be optional. Turning away a suffering animal in that condition is something I will never forget. This experience was traumatic and unnecessary. I strongly warn other pet owners: do not assume help will be there in an emergency just because there is a vet in the building. When it mattered most, they refused to act. Thank you to Wheat Ridge Animal Hospital for helping my puppy get sutures that she needed instead of letting her just bleed.
  • EL
    Evelyn Lopez
    Nov 5, 2025
    5.0
    Nice courterous

Frequently Asked Questions About Banfield Pet Hospital

Does Banfield provide emergency care services?

No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.

Can I get veterinary care online?

To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.

Brand Certified Facts from Banfield Pet Hospital

Banfield Pet Hospital partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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