Banfield Pet Hospital® - Lakewood provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Many customers praised the staff for their kindness and compassion, especially during difficult situations with their pets.
Customer Service Issues
Numerous reviews highlighted poor customer service, including unreturned calls, rude staff interactions, and issues with appointment confirmations.
Mixed Experiences
While some customers had positive experiences with care and treatment, others reported negligence and dissatisfaction with the quality of care.
Pricing Concerns
Several reviews mentioned dissatisfaction with pricing, including feeling pressured into wellness plans and unexpected charges.
Emergency Care Failures
Multiple customers expressed frustration over the lack of urgent care and responsiveness during emergencies.
TJ
Toni Jarrell
Feb 16, 2026
5.0
I called frantic hoping to get some help with my dog who unfortunately ended up having to be put down. I’m so grateful to everyone I encountered, From the office managers that helped calm me down and get my dog into the office, to the nurse who checked her in and was so thorough and kind.
Lastly the doctor who so kindly explained our options, & was the one who was there when we said goodbye to our family member.
Thank you all from the bottom of my heart.
HJ
Heather Jiron
Jan 14, 2026
5.0
I love it here very much good service and everyone is so sweet and wonderful take good care of your pets very good there like family they care for our pets and want them in good health
JV
Julie Vega
Jan 14, 2026
5.0
The staff is always so friendly and willing to take the time to make sure that my dog and my needs are met. I also love it to that the staff will sit on the floor and give Minnie some one on one time.
JW
Jackie Walker
Dec 23, 2025
1.0
I wish I didn’t have to give even one star just to be able to write this HORRIBLE review.
To be clear: this was an accident, and the PetSmart groomer did not intentionally harm my puppy. Accidents can happen. What happened after the accident is what was truly horrific.
My 7-lb puppy was injured during a grooming appointment and was actively bleeding and clearly needed stitches. She was scared, in pain, and bleeding — and the most shocking part is that the veterinarian office located in the SAME BUILDING refused to treat her or provide emergency
Because of that refusal, the groomer was forced to put my bleeding puppy into a car and drive 15 minutes away to another facility while he continued to bleed. Those minutes were terrifying. No animal, especially one that small, should ever be denied immediate care after being injured on site.
The lack of compassion, urgency, and basic humanity shown by the veterinarian office is appalling. When an animal is injured and actively bleeding, emergency care should not be optional. Turning away a suffering animal in that condition is something I will never forget.
This experience was traumatic and unnecessary. I strongly warn other pet owners: do not assume help will be there in an emergency just because there is a vet in the building. When it mattered most, they refused to act.
Thank you to Wheat Ridge Animal Hospital for helping my puppy get sutures that she needed instead of letting her just bleed.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital offer emergency veterinary care?
No, Banfield Pet Hospital does not provide emergency care services. However, during hospital hours you can call for urgent care advice and referrals to emergency hospitals if needed.
Can I receive veterinary care online through Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What types of preventive health care services does Banfield Pet Hospital provide?
They offer vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep pets healthy.
What is included in the Optimum Wellness Plan at Banfield?
It provides annual preventive care including exams, vaccines, early screening diagnostics, nutritional consultations, and dental care, with discounts on treatments not covered by the plan.
How can I pay for an Optimum Wellness Plan at Banfield?
Payments can be spread across 12 months via automatic withdrawal from a bank account or credit card, or you may choose to pay in full at enrollment.
What types of appointments are available at Banfield Pet Hospital?
They offer in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and get a call when ready for pickup, and virtual visits for clients with Optimum Wellness Plans.
What are the operating hours of Banfield Pet Hospital in Lakewood?
Open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and closed on Sundays and major holidays.
Is Banfield Pet Hospital located near any pet supply stores?
Yes, it's near PetSmart, which offers pet grooming and pet store services, making it convenient for pet owners to combine veterinary care with pet shopping or grooming.
Are there nearby dining options when visiting Banfield Pet Hospital?
Yes, nearby restaurants include A&W Restaurants, Good Times Burgers & Frozen Custard, and KFC, providing various fast food and dining choices before or after your visit.
What nearby amenities can I access while visiting Banfield Pet Hospital in Lakewood?
Nearby amenities include Caribou Coffee & Einstein Bagels for coffee breaks, PNC ATM for banking needs, and RushMyPassport in FedEx Office for travel services, offering convenient options during your visit.
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