Brand Certified
Banfield Pet Hospital
3.7(155 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
9265 S Broadway, Highlands Ranch, CO
80129, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(303) 471-5040
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Highlands Ranch provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
3.7
155 reviews
5 stars
89
4 stars
14
3 stars
7
2 stars
7
1 star
38
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness, compassion, and genuine care for pets.
Appointment Issues
Numerous reviews highlighted problems with scheduling, including long wait times for appointments and frequent cancellations.
Concerns Over Upselling
Several customers expressed frustration over perceived upselling of services and unnecessary tests during visits.
Mixed Experiences
While some customers had positive experiences, others reported dissatisfaction with the quality of care and communication.
Transition from Previous Ownership
Long-time clients noted a decline in service quality since Banfield took over from Annie's Animal Clinic.
- CFCyndi FykeJan 7, 20265.0Great job by Linda, Meghan and Dr Gaitan ♥️
- MCMarinna CastillejaSep 12, 20251.0I scheduled an appointment via there online system for earlier this week, and they had to reschedule my appointment because a tech called out. They rescheduled me to an appointment today, which they called to say was cancelled on my way over because there were no doctors in. After two attempts, I no longer trust this business and will not pursue services with them.
- CKCandy KobeFeb 8, 20255.0I am WOWED by the amount of GENUINE care that my Pet receives. He is a new patient and I am already seeing 100% improvement in his health and well-being. The veterinarian takes time to listen, is very interactive with my dog. The staff is very friendly and you can tell that they love their job and they are very good at what they do! !
- SSSandra ShoobMay 17, 20235.0Great service at the S. Broadway location. Definitely recommend the Wellness Plan. Love the Vets, and employees.
- AKAmanda KuzavaNov 19, 20215.0Dr. Lawless is the best!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Brand Certified Facts from Banfield Pet Hospital
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Certified March 01, 2026Yext Knowledge Graph
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