Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Highlands Ranch provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.7
153 reviews
5 stars
87
4 stars
14
3 stars
7
2 stars
7
1 star
38
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the caring and compassionate nature of the staff, highlighting specific individuals for their excellent service.
Appointment Issues
Numerous reviews mentioned difficulties in scheduling appointments, including long wait times and cancellations, leading to frustration among clients.
Concerns Over Care
Several customers expressed dissatisfaction with the quality of care, citing misdiagnoses, upselling of unnecessary services, and a lack of thoroughness in treatment.
Customer Service
Feedback indicated a mix of experiences with customer service, with some praising the front desk staff while others reported rudeness and unprofessional behavior.
Wellness Plan Criticism
Many reviews criticized the wellness plan for being difficult to cancel and not providing the expected value, with some feeling it was a financial burden.
- CFCyndi Fyke5 days ago5.0Great job by Linda, Meghan and Dr Gaitan ♥️
- MCMarinna CastillejaSep 12, 20251.0I scheduled an appointment via there online system for earlier this week, and they had to reschedule my appointment because a tech called out. They rescheduled me to an appointment today, which they called to say was cancelled on my way over because there were no doctors in. After two attempts, I no longer trust this business and will not pursue services with them.
- AQAndrew QuirkAug 26, 20255.0Always have a great experience with the staff at this location. I understand that they've had issues with doctors leaving moving, retiring, etc. But everyone there has been great in trying to accommodate the situation. Jenny, the technician is always wonderful to speak with and is always so kind to, Raven, my dog and her ball of anxiety. They are very caring staff.
- CWcarrie wamplerAug 4, 20252.0I don’t like having to drop off my pet and return for him. Little interaction with vet. I was double charged for my visit, and finally had to take it up with my card company to dispute the charge. I’ll be changing vets.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Highlands Ranch?
Banfield Pet Hospital in Highlands Ranch is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and is closed on Sundays and certain holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care. However, they offer urgent care advice during hospital hours and can refer you to emergency hospitals or specialty providers if needed.
Can I schedule an appointment online for my pet at Banfield Pet Hospital?
Yes, you can schedule an appointment online via their website or through the Banfield app available for both iOS and Android.
What preventive care services does Banfield Pet Hospital offer for pets?
They offer vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations as part of preventive care.
What is included in the Optimum Wellness Plan at Banfield Pet Hospital?
The plan includes annual preventive care such as exams, vaccines, early screening diagnostics, nutrition consultations, and dental care, with automatic annual renewal unless paid in full.
Does Banfield Pet Hospital offer online veterinary care?
Yes, clients with Optimum Wellness Plans can access 24/7 general pet care advice and triage support remotely through Vet Chat™ on the Banfield app.
Are there pet grooming services near Banfield Pet Hospital in Highlands Ranch?
Yes, nearby pet grooming services include Ritzy Rover and PetSmart, which are convenient options to use before or after visiting Banfield Pet Hospital.
What other health-related services are available near Banfield Pet Hospital?
Highlands Ranch Family Dental and Mountain West Family Dentistry are nearby dental clinics, and Primary Care & Chiropractic Center offers chiropractic and massage services, providing a range of health options in the area.
What fitness and wellness options are close to Banfield Pet Hospital?
Eat The Frog Fitness gym and Liquid Salon and Medical Spa are nearby locations where you can focus on your own health and wellness while tending to your pet’s needs.
What is the address and contact number for Banfield Pet Hospital in Highlands Ranch?
The address is 9265 S Broadway, Unit 300, Highlands Ranch, CO 80129. You can contact them at +1 303-471-5040.