Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Glendale provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.5
237 reviews
5 stars
117
4 stars
25
3 stars
10
2 stars
20
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor communication and unprofessional behavior from staff, leading to frustration and dissatisfaction.
Quality of Care
While some customers praised the quality of care for their pets, others expressed concerns about misdiagnoses and rushed treatments.
Appointment Issues
Numerous reviews highlighted difficulties in scheduling appointments, including long wait times and last-minute cancellations.
Wellness Plan Concerns
Several customers criticized the wellness plan for being expensive and not providing the expected value, with hidden fees and upselling practices.
Staff Friendliness
Some reviews noted that while certain staff members were friendly and caring, others were described as rude or dismissive.
- YDYvonne DinsmoreOct 29, 20255.0Went in for a morning drop off 6 month comprehensive exam. Wrote on the paperwork that I would pick up as soon as they were done. The tech told me that if I waited, they could squeeze my doggy in and get everything done quickly that morning. I really appreciate that the tech read my paperwork and made adjustments in treatment to make it work so my doggy didn’t have to spend the whole day at the vet.
- KCkaycie clymerOct 18, 20254.0I would love to give 5 stars. this is my local pet hospital where I take my dog. the reason for 4 stars is that it often feels like something is missing on the customer service side of things. maybe the staff need a raise. the service oftentimes doesn't feel streamlined. I'm sure my dog is getting quality care, however the communication isn't always the best. I visited another banfield location in northglenn when I lived on the other side of town and the vet called me, was intentional, focused, and open to any questions I had. unfortunately, this is not the same experience at this location. I'm not sure why it feels like something is missing, it feels like the front and back of the center aren't well connected somehow. I still bring my baby here and do my best to ensure I'm getting all the information I need. I do love having the banfield plan. I feel my pet is well looked out for.
- JSJared ShafferOct 2, 20251.0Don't do it. Your pets deserve better.
- LLLovish Landson.U.MSep 26, 20255.0Best hospitality, much respect to my animal.And I love this place.Altogether as a location, I highly recommend anybody to go there for animal treatment.To look at the small animals that they're selling fish and stuff.And it's just an amazing with the good customer service that goes with it
- KGKarla GutierrezSep 16, 20251.0Seriously do not bring your dog here. I brought my dog for dental cleaning and he additionally had a check up as part of his package, they told me over the phone he would have the check up prior to taking him for the cleaning, but when I got there they tried to skip the check up, when I reminded them they said they'll bring the doctor in, Kelly was his name. He came into the room very angry shaking and in a very rude way asked me: "what do you need from me?!". I was very confused, and then he continued to say: "the assistant said I had told you I would see you", I said I have an appointment, then he says: "ok so you don't have any questions, I'll sent her back in". My dog was going to be put under anesthesia and I just didn't trust someone with that temperament to treat him, and before Banfield comes and posts how sorry they are and how they care so much about us, they don't. I asked for a number to complain and they didn't have one at the hospital, you have to call and wait and take forever to find a human to answer you, of course just to find out the working hours for the complaint department are different. Additionally if you are thinking of taking the plan be aware that the dental is included in one of the packages, but during your appointment you get 3 pages of different things they will not include in the treatment and you will have to pay separately.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Glendale offer?
Banfield Pet Hospital - Glendale provides a range of services including preventive care, vaccinations, dental and surgical care, nutritional and behavioral counseling, parasite control, microchipping, DNA testing, and end-of-life care.
What are the hospital hours for Banfield Pet Hospital in Glendale?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 8:00 AM to 4:00 PM. It is closed on certain holidays such as November 26 and 27, and December 24 to January 1.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services, but you can call them during hospital hours for urgent care advice and referrals. For emergencies outside hours, please contact your local emergency hospital.
What is an Optimum Wellness Plan and how does it benefit my pet?
Optimum Wellness Plans offer annual preventive care including exams, vaccinations, diagnostics, nutrition consultations, and dental care. They help keep your pet healthy though they do not cover treatment for unexpected conditions but provide discounts on those services.
Can I get veterinary care online from Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 via Vet Chat through the Banfield app.
How can I schedule an appointment with Banfield Pet Hospital in Glendale?
You can schedule an appointment online through the Banfield website or use their app available on both iOS and Android platforms. The hospital requires appointments for visits.
Are there pet-related stores near Banfield Pet Hospital in Glendale?
Yes, PetSmart, a pet services and pet store, is located near Banfield Pet Hospital, which can be convenient for purchasing pet supplies before or after your visit.
What nearby fitness and recreational options are available close to Banfield Pet Hospital?
24 Hour Fitness - Alameda Ave and British Swim School at 24 Hour Fitness provide fitness and swimming instruction nearby, perfect for pet owners looking for recreational activities in the Glendale area.
Where can I find dining options near Banfield Pet Hospital?
Nearby dining options include Wendy's for fast food, Gunther Toody's for American breakfast and brunch, and Mile High steakhouse, offering a variety of choices before or after your visit to the hospital.
Are there hotels near Banfield Pet Hospital in Glendale for out of town visitors?
Yes, there are several hotels nearby including Extended Stay America Select Suites, Extended Stay America Hotel Denver - Cherry Creek, and Extended Stay America Select Suites - Denver - Cherry Creek to accommodate out-of-town pet owners.