Petco

Reviews

• BJ

  Belle Jarvis

  3 days ago
  5.0
  Today, we ordered a bag of dog food and a dog bed for delivery from the College St store. Door dash delivered the dog food only. We called the store, spoke to John, he said the dasher forgot to bring the bed. He said he would bring it to us after he got off work. He brought the bed to our house! John deserves a customer service award! Thank you again John!
• JS

  Janice Sumner

  Feb 9, 2026
  3.0
  Most of the help was new and didn't really know what they were doing.
• MR

  Morgan R

  Feb 5, 2026
  1.0
  Will never go to one of these places again. Over charges for stuff and was not supportive nor helpful. Had to go to a different vet and I am so happy I did.
• CS

  Cassaundra StormCrow

  Feb 1, 2026
  1.0
  I have a 300 gallon pond. I have been looking for a tricolored butterfly koi fish for over a year. I stopped in to get feeder rats and found they had the tricolor I was looking for. When a young gentleman asked if I needed help I told him what I wanted. He said he had to go get someone who was acquainted with this type of fish. A female employee shows up a couple minutes later I tell her excitedly that I wanted the tricolor koi. She starts asking about my fish tanks. I tell her I have a pond it will be going into. She starts to tell me she can't sell me the fish so I ask for a manager. She comes back a couple minutes later with a manager to tell me that it's too cold outside and they can't sell the koi fish. It may be February 1st but it is unseasonably warm at a sunny 56 degrees. Secondly I try to tell them that I have an INDOOR pond which serves as a nursery/hospital tank for any new koi as you should never just add new fish to an established pond without knowing the health of the fish, but she absolutely doesn't want to hear anyone other then what the offended employee had already told her before she even came out to see what I needed. If you don't want to sell certain fish during the colder months then you shouldn't carry them. Secondly. If all you are going to do it hear the employees and NOT the actual customer then why even pretend that you have any sort of customer service. I also have a 55 gallon tank that houses a Snowflake eel. This eel has a particular diet. I have shrimp, snails and other small inverts in the tank with and he will not eat them. I have tried brine shrimp, mysis shrimp, silver sides, feeder good fish. He won't eat any of them. But he absolutely loves the black mollies. Yes he's a salt water fish. And if you educated your employees they would know that mollies can, will and do live in salt water. I asked for mollies for my eel and they refused to sell them to me as they aren't allowed to sell any kind of fish as a feeder? But you sell rats to be fed to snakes. You sell tiny gold fish to be fed to other fish? The amount of self righteous ignorance shown by the employees and management in this location is disgusting. I go into this PetCo every 2 weeks to get rats for my snakes and hopefully catch the right person working in aquatics to get the fish for my eel. I will be taking my business to the PetSmart down the street from now on.
• LF

  Liz F

  Jan 21, 2026
  1.0
  Be careful if you are buying worms or anything in the cooler at this location. I went to get worms for my snake today and a new toy for him. Then I get home to feed him and it is just dead and rotting worms in the styrofoam container! That cannot be sanitary for the other worms and insects being stored in the fridge or for any animal eating stuff bought out of the fridge. The way they look and the mold growth show they had been dead for a while in there!

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